Grand Day, Converting with Mr. Noris was such a pleasure. I had concerns about my bill owed. I was hostile from the beginning of the conversation, although Mr. Noris had the patience to review the clause in the lease and explained in clarity to my understanding it concluded in an enjoyable manner. Mr. Noris referred me to the proper channels for resolving my issue. Then he called me again to follow up. I appreciate the communication with empathy and sympathy. Thank you again Mr. Noris. Lakia McGill

I recently contacted the leasing office regarding an issue with my water bill and needed a copy of the actual bill for my records. While I’ve had ongoing frustrations with the leasing office due to unclear communication and a lack of consistent information, I want to recognize the staff member NORRIS who assisted me during this interaction. He was quick, professional, and helpful in addressing my request. I explained that I needed a copy of the actual water bill because communication surrounding the charges has not been clear, and he was able to assist me without making the process unnecessarily difficult. I appreciate the professionalism and efficiency he demonstrated. I just wish the same level of clear communication and customer service were consistent throughout my overall experience with the management company.

Norris is phenomenal. Ive had multiple interactions with him and he’s informative and promptly responds. So helpful! Im so glad Norris is apart of the Goddard Properties and has taken over from my previous property management company.

Norrys was extremely helpful. He answered my questions. He tried to resolve my issue to the best of his ability, and he returned my call.

Shawn did such a phenomenal job handling all of the maintenance we needed for our move in. We feel so lucky to have his support! One year later and Marcus absolutely saved us with our broken dishwasher. Someone came to look at it previously and said there was no issue, but Marcus did a full inspection and found the problem. Not only that, he went out of his way to put in a rush order for the new part and even offered to install it over the weekend!

Norris Is Great He Answered All My Questions And concerns And He Took The Time To Understand I Needed To Get Done highly recommended

If you have other options, I strongly recommend going with them. They showed a complete disregard for our property’s. On multiple occasions, our properties were left unlocked, and even the maintenance team confirmed that they had found the property unsecured. This ultimately led to a squatter occupying our home. When we tried to report the issue, Josh would not answer or speak with us directly, yet he had no problem communicating with our realtor who was helping us lease the property. When we finally reached someone, the response was dismissive. After the squatter had been in the apartment, we were charged $450 for cleaning a one bedroom apartment, despite being explicitly told by Judith that we would not be responsible for any charges. When we ended our contract, they mishandled the process entirely, deducting money from funds we had in reserves without any discussion or explanation. One of our rentals was not licensed with the city for an entire year under their management, resulting in a violation that we had to pay for ourselves. Additionally, they had our duplex listed for months with no success. Their solution to renting the property seemed to be constantly lowering the price rather than properly marketing it or taking quality photos, the pictures they posted were taken on a phone. We were forced to hire a third-party, our fantastic realtor, and just one week after handing over the leasing to her, both units were rented with multiple qualified tenants. While our security deposit for our other tenants was eventually returned, the company failed to comply with legal requirements to hold it in an interest-accumulating account. The quality of work and maintenance provided during our time with them was poor, especially considering the high fees we were charged. Something we brought up to Josh on multiple occasions. There is no proper quality control, communication is nonexistent, and their promises mean nothing, they consistently fail to follow through. At the end of the squatter ordeal and terminating our contract. We never spoke with Josh at all, he kept ignoring our calls and we unfortunately had to deal with all of this with Judith who honestly does not know what is going on half the time. We had a terrible experience as owners and strongly caution anyone considering their services. I have receipts.

My property has been under Goddard Properties for about 2 years now, and I’ve experienced around 3 different maintenance technicians entering my home. From being to end, Mr. Shawn (maintenance technician) was very professional and knowledgeable about his job. Although, I wasn’t knowledgeable of the things he explained to me of the issues noted, I was very pleased that he took the time to explain everything to me. And, he removed his shoes upon entering the home, and had shoe booties. Again, very professional! He got the job done! And, was very respectful of my time as I work from home.

Mr. Marcus Lay is absolutely AMAZING, professional, and wonderful at his job ! He knows what he is doing. I appreciate all that Mr. Marcus did to resolve my issues, I will forever be grateful for him. He DESERVES all the accolades and praises for exemplary service! Happy Holidays Mr. Marcus

Marcus Lay is a true perfection. He is true to his word. when he say he is coming he showed up! He was very polite and extremely professional. He fix a problem that I have been having since I moved in on Sept 6th! I wish he had come sooner! He clean up all his mess and made the area wonderful! Marcus Lay I salute you Kimberly Stevens 1935 Whistler Ave

Grand Day, Converting with Mr. Noris was such a pleasure. I had concerns about my bill owed. I was hostile from the beginning of the conversation, although Mr. Noris had the patience to review the clause in the lease and explained in clarity to my understanding it concluded in an enjoyable manner. Mr. Noris referred me to the proper channels for resolving my issue. Then he called me again to follow up. I appreciate the communication with empathy and sympathy. Thank you again Mr. Noris. Lakia McGill

I recently contacted the leasing office regarding an issue with my water bill and needed a copy of the actual bill for my records. While I’ve had ongoing frustrations with the leasing office due to unclear communication and a lack of consistent information, I want to recognize the staff member NORRIS who assisted me during this interaction. He was quick, professional, and helpful in addressing my request. I explained that I needed a copy of the actual water bill because communication surrounding the charges has not been clear, and he was able to assist me without making the process unnecessarily difficult. I appreciate the professionalism and efficiency he demonstrated. I just wish the same level of clear communication and customer service were consistent throughout my overall experience with the management company.

Norris is phenomenal. Ive had multiple interactions with him and he’s informative and promptly responds. So helpful! Im so glad Norris is apart of the Goddard Properties and has taken over from my previous property management company.

Norrys was extremely helpful. He answered my questions. He tried to resolve my issue to the best of his ability, and he returned my call.

Shawn did such a phenomenal job handling all of the maintenance we needed for our move in. We feel so lucky to have his support! One year later and Marcus absolutely saved us with our broken dishwasher. Someone came to look at it previously and said there was no issue, but Marcus did a full inspection and found the problem. Not only that, he went out of his way to put in a rush order for the new part and even offered to install it over the weekend!

Norris Is Great He Answered All My Questions And concerns And He Took The Time To Understand I Needed To Get Done highly recommended

If you have other options, I strongly recommend going with them. They showed a complete disregard for our property’s. On multiple occasions, our properties were left unlocked, and even the maintenance team confirmed that they had found the property unsecured. This ultimately led to a squatter occupying our home. When we tried to report the issue, Josh would not answer or speak with us directly, yet he had no problem communicating with our realtor who was helping us lease the property. When we finally reached someone, the response was dismissive. After the squatter had been in the apartment, we were charged $450 for cleaning a one bedroom apartment, despite being explicitly told by Judith that we would not be responsible for any charges. When we ended our contract, they mishandled the process entirely, deducting money from funds we had in reserves without any discussion or explanation. One of our rentals was not licensed with the city for an entire year under their management, resulting in a violation that we had to pay for ourselves. Additionally, they had our duplex listed for months with no success. Their solution to renting the property seemed to be constantly lowering the price rather than properly marketing it or taking quality photos, the pictures they posted were taken on a phone. We were forced to hire a third-party, our fantastic realtor, and just one week after handing over the leasing to her, both units were rented with multiple qualified tenants. While our security deposit for our other tenants was eventually returned, the company failed to comply with legal requirements to hold it in an interest-accumulating account. The quality of work and maintenance provided during our time with them was poor, especially considering the high fees we were charged. Something we brought up to Josh on multiple occasions. There is no proper quality control, communication is nonexistent, and their promises mean nothing, they consistently fail to follow through. At the end of the squatter ordeal and terminating our contract. We never spoke with Josh at all, he kept ignoring our calls and we unfortunately had to deal with all of this with Judith who honestly does not know what is going on half the time. We had a terrible experience as owners and strongly caution anyone considering their services. I have receipts.

My property has been under Goddard Properties for about 2 years now, and I’ve experienced around 3 different maintenance technicians entering my home. From being to end, Mr. Shawn (maintenance technician) was very professional and knowledgeable about his job. Although, I wasn’t knowledgeable of the things he explained to me of the issues noted, I was very pleased that he took the time to explain everything to me. And, he removed his shoes upon entering the home, and had shoe booties. Again, very professional! He got the job done! And, was very respectful of my time as I work from home.

Mr. Marcus Lay is absolutely AMAZING, professional, and wonderful at his job ! He knows what he is doing. I appreciate all that Mr. Marcus did to resolve my issues, I will forever be grateful for him. He DESERVES all the accolades and praises for exemplary service! Happy Holidays Mr. Marcus

Marcus Lay is a true perfection. He is true to his word. when he say he is coming he showed up! He was very polite and extremely professional. He fix a problem that I have been having since I moved in on Sept 6th! I wish he had come sooner! He clean up all his mess and made the area wonderful! Marcus Lay I salute you Kimberly Stevens 1935 Whistler Ave