Just recently rented from K&S and I have already had to put in over 5 maintenance requests. All which took days to several weeks to be acknowledged and rectified by their team. The team rarely checks the portal for requests. So much that we often have to send in emails to the property manager only to receive a response far after the issues have occured. I find it comical that we rent from this company and immediately have to put in repair requests for things that should have been taken care before the next tenant moved in. If we're paying rent for this property but cannot get proper, urgent attention to the constant issues that we come across in this house that are not caused by our own fruition then honestly, the rent should be lowered. We're paying you rent and should not have to wait weeks on end for a simple issue to be tended to. It's really absurd and my 3 months with K&S has already negatively colored my experience with them moving forward. Hopefully, they will learn to do better and respond more timely with maintenance requests in the future. But I have high doubts.

Asked me to change the time of my scheduled tour within 2 hours of when it was supposed to be, then texted me as I was leaving for the re-scheduled tour telling me to call them, only for them to say they would not show up for the tour unless I ran a credit check first. What a joke.

Highly dissappointed with the miscommunication and lack of transparency with this company. Me and my fiancé applied for this house in Hazelwood, I loved it. The leasing agent Jenn was very nice and understanding. I explained to her that we are near desperate to move in immediately because of a random rodent problem in my duplex and having a 1 year old in that environment was unfortunate. Had us apply, told me that with my credit and income it’s very highly that we would get approved and be able to move in immediately. Took both of our application fees knowing they had another candidate for the property. Led us on for an entire week. Marissa ended up reaching out to finish my screening and other things needed in order to process application and ghost us until I tried to call and was led to email them (the company email and her personal) because the property was still available on the site and it wasn’t until I did that where she finally replies and tells us that they have an candidate that is basically more qualified than we were. I go look on the website immediately after email and it wasn’t until then that the property was no longer available. I told her I don’t appreciate the lack of transparency and miscommunication knowing my personal situation on top of having an outstanding background with credit, renting and everything; I also requested a refund! Marissa and the company are not for the people but for the money and themselves. She denies our refund and tells me she can transfer my application over to another property knowing that I wouldn’t qualify for the available rentals that are out of our price range. I am highly disappointed with this company. I would not recommend. I’m only giving a 2 star because Jenn was very nice even though she could of possibly been misleading me as well.

Hi- quick question: I’m just wondering if you are ever going to find the time to get around to fixing my broken, unusable cabinets or eradicating the actual *fungus* growing in the basement of the property my family and I are renting? We have small children and I am genuinely concerned that what is happening in the basement could be harmful to our health. We have sent in multiple requests for months now and nobody has done ANYTHING. This is unprofessional and shameful. It is evident you do not care about your properties or the tenants that inhabit them.

This experience has been very unprofessional. Before I was even able to tour the property, a neighbor approached me and shared concerning information about the agency and the landlord. I had been in contact with them for approximately three and a half weeks regarding another property. However, Haven’t heard anything back after emailing and calling over and over but once I requested a refund, they then claimed that I did not qualify for the property, which was never mentioned prior to my refund request.

Just recently rented from K&S and I have already had to put in over 5 maintenance requests. All which took days to several weeks to be acknowledged and rectified by their team. The team rarely checks the portal for requests. So much that we often have to send in emails to the property manager only to receive a response far after the issues have occured. I find it comical that we rent from this company and immediately have to put in repair requests for things that should have been taken care before the next tenant moved in. If we're paying rent for this property but cannot get proper, urgent attention to the constant issues that we come across in this house that are not caused by our own fruition then honestly, the rent should be lowered. We're paying you rent and should not have to wait weeks on end for a simple issue to be tended to. It's really absurd and my 3 months with K&S has already negatively colored my experience with them moving forward. Hopefully, they will learn to do better and respond more timely with maintenance requests in the future. But I have high doubts.

Asked me to change the time of my scheduled tour within 2 hours of when it was supposed to be, then texted me as I was leaving for the re-scheduled tour telling me to call them, only for them to say they would not show up for the tour unless I ran a credit check first. What a joke.

Highly dissappointed with the miscommunication and lack of transparency with this company. Me and my fiancé applied for this house in Hazelwood, I loved it. The leasing agent Jenn was very nice and understanding. I explained to her that we are near desperate to move in immediately because of a random rodent problem in my duplex and having a 1 year old in that environment was unfortunate. Had us apply, told me that with my credit and income it’s very highly that we would get approved and be able to move in immediately. Took both of our application fees knowing they had another candidate for the property. Led us on for an entire week. Marissa ended up reaching out to finish my screening and other things needed in order to process application and ghost us until I tried to call and was led to email them (the company email and her personal) because the property was still available on the site and it wasn’t until I did that where she finally replies and tells us that they have an candidate that is basically more qualified than we were. I go look on the website immediately after email and it wasn’t until then that the property was no longer available. I told her I don’t appreciate the lack of transparency and miscommunication knowing my personal situation on top of having an outstanding background with credit, renting and everything; I also requested a refund! Marissa and the company are not for the people but for the money and themselves. She denies our refund and tells me she can transfer my application over to another property knowing that I wouldn’t qualify for the available rentals that are out of our price range. I am highly disappointed with this company. I would not recommend. I’m only giving a 2 star because Jenn was very nice even though she could of possibly been misleading me as well.

Hi- quick question: I’m just wondering if you are ever going to find the time to get around to fixing my broken, unusable cabinets or eradicating the actual *fungus* growing in the basement of the property my family and I are renting? We have small children and I am genuinely concerned that what is happening in the basement could be harmful to our health. We have sent in multiple requests for months now and nobody has done ANYTHING. This is unprofessional and shameful. It is evident you do not care about your properties or the tenants that inhabit them.

This experience has been very unprofessional. Before I was even able to tour the property, a neighbor approached me and shared concerning information about the agency and the landlord. I had been in contact with them for approximately three and a half weeks regarding another property. However, Haven’t heard anything back after emailing and calling over and over but once I requested a refund, they then claimed that I did not qualify for the property, which was never mentioned prior to my refund request.