Update: I raised these questions by email before posting this review, but only received a response afterward. Management said they would compare the move-out condition with my move-in documentation, but did not do so, and they still cannot explain how the $360 was calculated beyond the vendor invoice. Companies that operate with patterns like this usually do not last very long. —————— This is a follow-up to my previous review, this time regarding my move-out and security deposit experience with this property management company. After moving out, I received a final statement showing a $360 cleaning charge deducted from my security deposit. I asked the company to explain what specifically required this level of cleaning and how the $360 amount was determined. In response, I was told that their cleaning vendor calculates pricing based on the number of cleaners needed and the amount of time spent in the home. However, the invoice provided to me simply lists a total charge of $360. It does not show the number of hours worked, an hourly rate, start or end times, or a breakdown of the specific cleaning services performed. The documentation provided to support the move-out condition also raised another issue. I was given a set of 98 move-out photos. After reviewing them, I determined that 33 of those photos are not from the property I rented. I asked the company to explain why photographs from other locations were included in the move-out documentation provided to me and whether any of those photographs were considered when assessing the condition of the property or determining the cleaning charge. I also had the carpets professionally cleaned before moving out and retained the receipt. At the same time, the move-out documentation shows people inside the property wearing outdoor shoes after the professional carpet cleaning had been completed. This raises a basic question about whether the condition documented after subsequent entry accurately reflects the condition in which I surrendered the property. I also have extensive documentation from both move-in and move-out, including a move-in inspection form and photographs. This is important because some conditions shown in the move-out documentation were already present when I moved into the property. My concern is not simply that I disagree with a $360 charge. My concern is whether the charge can be clearly supported by documentation showing what condition required cleaning, what work was actually performed, and how the amount was calculated. I requested clarification on these specific issues in writing. I believe tenants should be able to expect that deductions from a security deposit are supported by documentation that clearly corresponds to their property and explains the basis for the charge. Based on my experience, I strongly recommend that tenants take detailed photographs at both move-in and move-out, complete their move-in inspection carefully, keep receipts for any professional cleaning, and retain all written communication with management.

They are terrible about communication. I moved into my house and submitted multiple requests for them to fix things that were wrong with the house ie. fencing, lights, faucets, etc. I am moving out now a year later and these things still are not fixed. We have had to look into refunds because they were over charging us for rent. Moving out is also a hassle because it is on the tenants to hire cleaning companies where blue ribbon won’t.

Absolute worst leasing company of all time. Might as well never submit any sort of repair order or complaint. They won’t respond to a warped door, broken AC line, busted pipe, and a hole they cut in the ceiling of our laundry room. Absolutely ridiculous.

We had a wonderful experience working with Cyndi. She was always responsive, helpful, and genuinely cared about helping us find the right home. She went above and beyond throughout the process, especially when helping us work through some unique timing and pet related situations. She was patient, professional, and a pleasure to work with from start to finish. We are so grateful for all of her help and would highly recommend her to anyone looking for a realtor who truly looks out for her clients. There was just miscommunication between the realtor and the application team that forced us to really put an effort to make the process go smoothly in order to finally receive the lease contract.

I am writing to express my gratitude for the assistance I received today while completing an application to become my daughter's backup payee. As someone who is not very comfortable with computers, I found the application process quite complex. I called your office for help and spoke with Josh. He was incredibly helpful and patient, guiding me through the necessary steps. I am very grateful for his support. If his supervisor is reading this, I want to highly commend his performance; he truly deserves a pay raise for his excellent service.

Update: I raised these questions by email before posting this review, but only received a response afterward. Management said they would compare the move-out condition with my move-in documentation, but did not do so, and they still cannot explain how the $360 was calculated beyond the vendor invoice. Companies that operate with patterns like this usually do not last very long. —————— This is a follow-up to my previous review, this time regarding my move-out and security deposit experience with this property management company. After moving out, I received a final statement showing a $360 cleaning charge deducted from my security deposit. I asked the company to explain what specifically required this level of cleaning and how the $360 amount was determined. In response, I was told that their cleaning vendor calculates pricing based on the number of cleaners needed and the amount of time spent in the home. However, the invoice provided to me simply lists a total charge of $360. It does not show the number of hours worked, an hourly rate, start or end times, or a breakdown of the specific cleaning services performed. The documentation provided to support the move-out condition also raised another issue. I was given a set of 98 move-out photos. After reviewing them, I determined that 33 of those photos are not from the property I rented. I asked the company to explain why photographs from other locations were included in the move-out documentation provided to me and whether any of those photographs were considered when assessing the condition of the property or determining the cleaning charge. I also had the carpets professionally cleaned before moving out and retained the receipt. At the same time, the move-out documentation shows people inside the property wearing outdoor shoes after the professional carpet cleaning had been completed. This raises a basic question about whether the condition documented after subsequent entry accurately reflects the condition in which I surrendered the property. I also have extensive documentation from both move-in and move-out, including a move-in inspection form and photographs. This is important because some conditions shown in the move-out documentation were already present when I moved into the property. My concern is not simply that I disagree with a $360 charge. My concern is whether the charge can be clearly supported by documentation showing what condition required cleaning, what work was actually performed, and how the amount was calculated. I requested clarification on these specific issues in writing. I believe tenants should be able to expect that deductions from a security deposit are supported by documentation that clearly corresponds to their property and explains the basis for the charge. Based on my experience, I strongly recommend that tenants take detailed photographs at both move-in and move-out, complete their move-in inspection carefully, keep receipts for any professional cleaning, and retain all written communication with management.

They are terrible about communication. I moved into my house and submitted multiple requests for them to fix things that were wrong with the house ie. fencing, lights, faucets, etc. I am moving out now a year later and these things still are not fixed. We have had to look into refunds because they were over charging us for rent. Moving out is also a hassle because it is on the tenants to hire cleaning companies where blue ribbon won’t.

Absolute worst leasing company of all time. Might as well never submit any sort of repair order or complaint. They won’t respond to a warped door, broken AC line, busted pipe, and a hole they cut in the ceiling of our laundry room. Absolutely ridiculous.

We had a wonderful experience working with Cyndi. She was always responsive, helpful, and genuinely cared about helping us find the right home. She went above and beyond throughout the process, especially when helping us work through some unique timing and pet related situations. She was patient, professional, and a pleasure to work with from start to finish. We are so grateful for all of her help and would highly recommend her to anyone looking for a realtor who truly looks out for her clients. There was just miscommunication between the realtor and the application team that forced us to really put an effort to make the process go smoothly in order to finally receive the lease contract.

I am writing to express my gratitude for the assistance I received today while completing an application to become my daughter's backup payee. As someone who is not very comfortable with computers, I found the application process quite complex. I called your office for help and spoke with Josh. He was incredibly helpful and patient, guiding me through the necessary steps. I am very grateful for his support. If his supervisor is reading this, I want to highly commend his performance; he truly deserves a pay raise for his excellent service.