We recently transitioned our Austin rental portfolio to CHL Property Management and Lucas, Flor, Mike and the team have impressed us so far with how organized, responsive and collaborative they have been. Property management has a lot of moving pieces and I appreciate their clear communication and willingness to keep improving operations together. We're looking forward to continuing to build on this strong foundation.

Before You Reply with a Corporate Script: Let’s get one thing out of the way immediately: Yes, I am using AI to polish and organize this report. Do not waste your time trying to reply with a long, AI-generated corporate script or convoluted accounting definitions to deflect from your performance. It doesn’t matter how you slice it or dice it—the numbers do not lie, and a computer didn't make them up. Your ledger did. 1. High Occupancy, Absolute Financial Ruin: The Breakdown In the month of May, my high-class property was fully booked for 30 consecutive days, generating $7,000 in gross revenue. After your fees, the net rental revenue listed on the calendar was $4,930.10. Look at what CHS Management considers an acceptable payout for a 100% occupied luxury home: Gross Revenue: $7,000.00 Net Rental Revenue Listed: $4,930.10 FINAL OWNER PAYOUT: $2,205.92 At first glance, a $2,205.92 payout looks like something, but CHS completely failed to subtract the operational bills they were supposed to handle. By the time I take out the $512.52 TXU electric bill, the $75.00 internet payment, the water bill, the gas bill, and the monthly mortgage, I am left with close to absolutely nothing. Think about how ridiculous this business model is. I own a beautiful, high-class home that was booked solid for an entire month. Yet, the house cannot even cover its own basic expenses under your management. I am actually running in the negative, paying out of my own pocket just to let people stay in my house and wear down my expensive furniture. Real estate investment is a business, not a charity. It is significantly cheaper for an investor to lock the front door and leave the house completely empty than to hire CHS Management. 2. Unauthorized Operational Spending CHS Management consistently demonstrates a total lack of basic business competence regarding maintenance: The Incident: CHS authorized a third-party vendor charge of over $300 for a minor dryer issue. The Violation: This expense was incurred completely without my knowledge or permission. The Failure: Rather than consulting me to make a logical financial decision—like putting that $300 toward a brand-new appliance with a warranty—you blindly threw an exorbitant fee at a temporary fix. Major expenses require owner authorization. 3. Deceptive Counter-Offers When I confronted you about these terrible returns, I proposed a fair baseline: CHS could keep all excess booking revenue, provided I received a clear net profit of $3,000 per month after the house paid for itself. Instead of doing the right thing, CHS tried to twist this by offering the $3,000 but expecting me to still absorb the massive Texas electric bills, air conditioning costs, and maintenance out of that amount. That completely defeats the purpose of hiring a management firm. Conclusion & Investor Warning The people at CHS Management may present themselves as "nice and sweet" in conversation, but personality does not pay a mortgage or a utility bill. They hide behind endless written explanations to justify why thousands of dollars of your revenue completely vanished, leaving you to cover the very bills they neglected. If you want to protect your real estate assets, maintain your property, and actually see a return on your money, avoid CHS Management at all costs. Run the other way, double-check your statements, and do not let them run your business into the ground.

Working with Dominique at CHL Rentals was a great experience. As the realtor on the transaction, I appreciated how professional, responsive, and efficient she was throughout the rental process. She handled the background check quickly and thoroughly, communicated clearly, and helped make the process smooth for everyone involved. I look forward to working with her again in the future.

I’ve had such a great experience with the CHL Rentals maintenance team! Huge shoutout to Rubén, who has gone above and beyond helping me with an ongoing garage door issue-he’s been incredibly responsive, patient, and thorough every step of the way. Also want to recognize Dom for being so helpful and supportive throughout the process! The entire team deserves recognition-they always answer all of my questions quickly and make everything feel easy and stress-free. It’s clear they genuinely care about their residents. Highly recommend!

CHL Rentals is an absolutely outstanding property management company. Their team is incredibly knowledgeable, friendly, and truly understands what excellent customer service means. Every interaction has been smooth and stress-free. They are fast responders, always available when you need them, and they consistently go above and beyond to make sure everything is handled promptly and correctly. What I appreciate the most is how they adapt to the client’s needs — they really listen, they care, and they make you feel supported every step of the way. It’s rare to find a team this professional, reliable, and genuinely committed to doing things right. I highly recommend CHL Rentals to anyone looking for a top-tier property management company.

Huge thanks to the amazing team at CHL Property Management for their outstanding service in helping us get our rental property leased, especially with it being out of state! A special shoutout to Mike, whose consistent updates and clear communication made the entire process seamless. It’s never easy managing a property from afar but having a partner that truly cares and pays attention to every detail made all the difference. If you're looking for a property management firm that is professional, responsive, and truly top-notch, look no further. Grateful for the support and highly recommend their services!

I had the chance to work with CHL on a project, and it was a great experience. Mike was very professional, respectful, and quick to respond whenever I had questions. He made sure communication was clear and everything went smoothly. I definitely recommend working with him and the team at CHL.

At the beginning of the year, a friend and I took on the responsibility of helping a dear friend transition into assisted living. She’d been experiencing memory challenges and needed more consistent care. Along with that came a long list of big decisions — one of the biggest being what to do with her home. Neither of us felt equipped to handle getting the house rental-ready, so I reached out to my neighbor, a real estate agent, to see if she could recommend a property management company. She pointed us to a fellow agent who had recently launched a business: CHL Property Management. From our first contact, Flor and her team were a godsend. She connected us with everyone we needed — cleaners, repair professionals, and contractors — to get the home prepped and in shape. It was a big job, and truthfully, we were often the ones slowing things down. But Flor and her team were patient, professional, and incredibly helpful throughout. In the end, they found us a great tenant — a perfect fit — with a three-year lease at the full asking price. We couldn't be happier with the outcome or the support we received. Huge thanks to everyone at CHL Property Management — we’re so grateful!

We recently transitioned our Austin rental portfolio to CHL Property Management and Lucas, Flor, Mike and the team have impressed us so far with how organized, responsive and collaborative they have been. Property management has a lot of moving pieces and I appreciate their clear communication and willingness to keep improving operations together. We're looking forward to continuing to build on this strong foundation.

Before You Reply with a Corporate Script: Let’s get one thing out of the way immediately: Yes, I am using AI to polish and organize this report. Do not waste your time trying to reply with a long, AI-generated corporate script or convoluted accounting definitions to deflect from your performance. It doesn’t matter how you slice it or dice it—the numbers do not lie, and a computer didn't make them up. Your ledger did. 1. High Occupancy, Absolute Financial Ruin: The Breakdown In the month of May, my high-class property was fully booked for 30 consecutive days, generating $7,000 in gross revenue. After your fees, the net rental revenue listed on the calendar was $4,930.10. Look at what CHS Management considers an acceptable payout for a 100% occupied luxury home: Gross Revenue: $7,000.00 Net Rental Revenue Listed: $4,930.10 FINAL OWNER PAYOUT: $2,205.92 At first glance, a $2,205.92 payout looks like something, but CHS completely failed to subtract the operational bills they were supposed to handle. By the time I take out the $512.52 TXU electric bill, the $75.00 internet payment, the water bill, the gas bill, and the monthly mortgage, I am left with close to absolutely nothing. Think about how ridiculous this business model is. I own a beautiful, high-class home that was booked solid for an entire month. Yet, the house cannot even cover its own basic expenses under your management. I am actually running in the negative, paying out of my own pocket just to let people stay in my house and wear down my expensive furniture. Real estate investment is a business, not a charity. It is significantly cheaper for an investor to lock the front door and leave the house completely empty than to hire CHS Management. 2. Unauthorized Operational Spending CHS Management consistently demonstrates a total lack of basic business competence regarding maintenance: The Incident: CHS authorized a third-party vendor charge of over $300 for a minor dryer issue. The Violation: This expense was incurred completely without my knowledge or permission. The Failure: Rather than consulting me to make a logical financial decision—like putting that $300 toward a brand-new appliance with a warranty—you blindly threw an exorbitant fee at a temporary fix. Major expenses require owner authorization. 3. Deceptive Counter-Offers When I confronted you about these terrible returns, I proposed a fair baseline: CHS could keep all excess booking revenue, provided I received a clear net profit of $3,000 per month after the house paid for itself. Instead of doing the right thing, CHS tried to twist this by offering the $3,000 but expecting me to still absorb the massive Texas electric bills, air conditioning costs, and maintenance out of that amount. That completely defeats the purpose of hiring a management firm. Conclusion & Investor Warning The people at CHS Management may present themselves as "nice and sweet" in conversation, but personality does not pay a mortgage or a utility bill. They hide behind endless written explanations to justify why thousands of dollars of your revenue completely vanished, leaving you to cover the very bills they neglected. If you want to protect your real estate assets, maintain your property, and actually see a return on your money, avoid CHS Management at all costs. Run the other way, double-check your statements, and do not let them run your business into the ground.

Working with Dominique at CHL Rentals was a great experience. As the realtor on the transaction, I appreciated how professional, responsive, and efficient she was throughout the rental process. She handled the background check quickly and thoroughly, communicated clearly, and helped make the process smooth for everyone involved. I look forward to working with her again in the future.

I’ve had such a great experience with the CHL Rentals maintenance team! Huge shoutout to Rubén, who has gone above and beyond helping me with an ongoing garage door issue-he’s been incredibly responsive, patient, and thorough every step of the way. Also want to recognize Dom for being so helpful and supportive throughout the process! The entire team deserves recognition-they always answer all of my questions quickly and make everything feel easy and stress-free. It’s clear they genuinely care about their residents. Highly recommend!

CHL Rentals is an absolutely outstanding property management company. Their team is incredibly knowledgeable, friendly, and truly understands what excellent customer service means. Every interaction has been smooth and stress-free. They are fast responders, always available when you need them, and they consistently go above and beyond to make sure everything is handled promptly and correctly. What I appreciate the most is how they adapt to the client’s needs — they really listen, they care, and they make you feel supported every step of the way. It’s rare to find a team this professional, reliable, and genuinely committed to doing things right. I highly recommend CHL Rentals to anyone looking for a top-tier property management company.

Huge thanks to the amazing team at CHL Property Management for their outstanding service in helping us get our rental property leased, especially with it being out of state! A special shoutout to Mike, whose consistent updates and clear communication made the entire process seamless. It’s never easy managing a property from afar but having a partner that truly cares and pays attention to every detail made all the difference. If you're looking for a property management firm that is professional, responsive, and truly top-notch, look no further. Grateful for the support and highly recommend their services!

I had the chance to work with CHL on a project, and it was a great experience. Mike was very professional, respectful, and quick to respond whenever I had questions. He made sure communication was clear and everything went smoothly. I definitely recommend working with him and the team at CHL.

At the beginning of the year, a friend and I took on the responsibility of helping a dear friend transition into assisted living. She’d been experiencing memory challenges and needed more consistent care. Along with that came a long list of big decisions — one of the biggest being what to do with her home. Neither of us felt equipped to handle getting the house rental-ready, so I reached out to my neighbor, a real estate agent, to see if she could recommend a property management company. She pointed us to a fellow agent who had recently launched a business: CHL Property Management. From our first contact, Flor and her team were a godsend. She connected us with everyone we needed — cleaners, repair professionals, and contractors — to get the home prepped and in shape. It was a big job, and truthfully, we were often the ones slowing things down. But Flor and her team were patient, professional, and incredibly helpful throughout. In the end, they found us a great tenant — a perfect fit — with a three-year lease at the full asking price. We couldn't be happier with the outcome or the support we received. Huge thanks to everyone at CHL Property Management — we’re so grateful!