Possibly the most negligent and worst property management company I have ever experienced. In less than six weeks, RPM failed at virtually every basic function of property management. They hired a vendor and coordinated her access to my unit, stating, “The vendor we use for our turns would like to call you and go over some things.” The vendor directly represented herself to me as a GC, spoke with me virtually every day throughout the project, and only after completing the work claimed she had performed twice the work originally quoted, without ever informing me of an increase in scope or obtaining my approval for additional work. I was unable to locate any evidence that she was licensed, insured, or a GC as she represented herself to be. I later discovered she was a recent RPM employee who had worked there for several years. The RPM employee who coordinated her access and selected her for my project also has a separate business relationship with her, and individuals affiliated with RPM are/were associated with her LLC. During the dispute, she threatened to damage my property, report me to authorities, and pursue a financial lien against my property. This raises serious concerns about RPM customers being targeted for financial gain through relationships involving conflicting interests. RPM’s agent also misrepresented where my property was listed. Access to my unit was “lost” for nearly a month while it was supposedly being marketed, making it extremely difficult to believe the property was actually being shown or that a genuine effort was being made to find a renter. Their accounting was equally concerning. They failed to properly account for $3,995.60 in transactions, forcing me to provide detailed documentation to correct their accounting. Despite that, they still withheld $1,166.01 in alleged TECO electric charges while refusing to provide the associated bills. RPM managed my properties for only six weeks, making it difficult to reconcile how multiple bills could have been generated in less than two months, particularly when my properties historically generate approximately $80/month in electricity costs. They also provided quotes from fake companies and companies based out of state that do not service Tampa, and charged an undisclosed $330 maintenance markup on a single work order, despite me having to coordinate the maintenance myself. When I raised these concerns, RPM abruptly terminated me as a client. It then took more than 20 days to even acknowledge the accounting issues, and they still have not adequately corrected them or provided the documentation necessary to substantiate the electric charges. The cumulative conduct raises serious concerns about potential financial misconduct, negligence, and conflicts of interest. I have documentation supporting all of these statements and am happy to provide proof to anyone who has questions about this review.

The way this property treated me is absolutely unacceptable. I signed a one-year lease for a unit in Plant City, expecting a safe and habitable home. Instead, I moved into a property that was severely infested with termites. They were literally crawling out of multiple holes that had been drilled into the walls. It was a nightmare to live in. To make matters worse, despite my repeated maintenance requests and phone calls, I waited over a week before anyone was sent to address the problem. Every night I had to deal with termites throughout my home, causing constant stress, anxiety, and emotional distress. The lack of urgency, communication, and compassion from management was incredibly disappointing. The infestation didn’t just affect the apartment—it destroyed my personal property. My furniture became infested with termites, and I was forced to throw away virtually everything I owned, resulting in well over $1,000 in losses. I have photographs and documentation of both the infestation and the damage to my belongings. Eventually, management agreed to release me from my lease because the infestation had become so severe that the unit was no longer reasonably habitable. However, despite everything I went through as the tenant, I have now been charged my entire $999 deposit for alleged damages. I thoroughly cleaned the unit before I moved out, so these charges are both unfair and unjustified. I was also charged $250 for re-keying the unit, even though I was specifically instructed to keep the keys and told there was no need to return them. Charging me for re-keying under those circumstances makes no sense. When I spoke with Rich, I was left with the clear understanding that I would not be charged anything further because of everything I had endured. Receiving these charges after the fact feels like yet another attempt to take advantage of me. I find it deeply troubling that, after forcing me to live through such a serious infestation, causing the loss of my personal belongings and significant emotional distress, the property has chosen to hold me financially responsible instead of accepting responsibility for its own failure to provide a safe and habitable home. Where is the compassion? Where is the accountability? I am a human being who trusted this property to provide a safe place to live. Instead, I lost my furniture, my peace of mind, and now I am being charged $999 as though I was the one at fault. I respectfully request that these charges be removed immediately. If they are not, I am prepared to pursue every available avenue, including filing complaints with the appropriate housing and consumer protection agencies and seeking legal remedies. I believe no tenant should be treated the way I was, and I intend to stand up for my rights. I have way more video evidence also photos of my damages but it wont let me upload video. I’ve maxed my photo upload limit aswell.

We worked with Emily, she has been very communicative every step of they way to move in to our rental house! Very easy to work with. Responds back in reasonable amount of time to every question I concern we had!

Emily is amazing!! She helped me through every step of the process and made everything so easy! I would definitely recommend!

I rented at the royal oak apartments for three years. My last six months this company took over. I have NEVER BEEN late on rent, caused my neighbors problems, or damaged anything during my stay. I got engaged and decided to move to Puerto Rico...three weeks later my security deposit was received with 400 dollars not returned. The stated that they needed to repaint which was 250. A renters cleaning fee for 100 and a washer cleaning fee of 55 dollars. We literally stayed up all night making sure everything was clean, sanitizing and scrubbing everything from windows, vents, floors, cabinets, toilet, floor, stove you name it. I would not recommend leasing from this company it seems they are intent on keeping your money. This location has zero guest parking, no ceiling fans, no pool, and you have change your own light bulbs and filters. STAY AWAY!!!!

Possibly the most negligent and worst property management company I have ever experienced. In less than six weeks, RPM failed at virtually every basic function of property management. They hired a vendor and coordinated her access to my unit, stating, “The vendor we use for our turns would like to call you and go over some things.” The vendor directly represented herself to me as a GC, spoke with me virtually every day throughout the project, and only after completing the work claimed she had performed twice the work originally quoted, without ever informing me of an increase in scope or obtaining my approval for additional work. I was unable to locate any evidence that she was licensed, insured, or a GC as she represented herself to be. I later discovered she was a recent RPM employee who had worked there for several years. The RPM employee who coordinated her access and selected her for my project also has a separate business relationship with her, and individuals affiliated with RPM are/were associated with her LLC. During the dispute, she threatened to damage my property, report me to authorities, and pursue a financial lien against my property. This raises serious concerns about RPM customers being targeted for financial gain through relationships involving conflicting interests. RPM’s agent also misrepresented where my property was listed. Access to my unit was “lost” for nearly a month while it was supposedly being marketed, making it extremely difficult to believe the property was actually being shown or that a genuine effort was being made to find a renter. Their accounting was equally concerning. They failed to properly account for $3,995.60 in transactions, forcing me to provide detailed documentation to correct their accounting. Despite that, they still withheld $1,166.01 in alleged TECO electric charges while refusing to provide the associated bills. RPM managed my properties for only six weeks, making it difficult to reconcile how multiple bills could have been generated in less than two months, particularly when my properties historically generate approximately $80/month in electricity costs. They also provided quotes from fake companies and companies based out of state that do not service Tampa, and charged an undisclosed $330 maintenance markup on a single work order, despite me having to coordinate the maintenance myself. When I raised these concerns, RPM abruptly terminated me as a client. It then took more than 20 days to even acknowledge the accounting issues, and they still have not adequately corrected them or provided the documentation necessary to substantiate the electric charges. The cumulative conduct raises serious concerns about potential financial misconduct, negligence, and conflicts of interest. I have documentation supporting all of these statements and am happy to provide proof to anyone who has questions about this review.

The way this property treated me is absolutely unacceptable. I signed a one-year lease for a unit in Plant City, expecting a safe and habitable home. Instead, I moved into a property that was severely infested with termites. They were literally crawling out of multiple holes that had been drilled into the walls. It was a nightmare to live in. To make matters worse, despite my repeated maintenance requests and phone calls, I waited over a week before anyone was sent to address the problem. Every night I had to deal with termites throughout my home, causing constant stress, anxiety, and emotional distress. The lack of urgency, communication, and compassion from management was incredibly disappointing. The infestation didn’t just affect the apartment—it destroyed my personal property. My furniture became infested with termites, and I was forced to throw away virtually everything I owned, resulting in well over $1,000 in losses. I have photographs and documentation of both the infestation and the damage to my belongings. Eventually, management agreed to release me from my lease because the infestation had become so severe that the unit was no longer reasonably habitable. However, despite everything I went through as the tenant, I have now been charged my entire $999 deposit for alleged damages. I thoroughly cleaned the unit before I moved out, so these charges are both unfair and unjustified. I was also charged $250 for re-keying the unit, even though I was specifically instructed to keep the keys and told there was no need to return them. Charging me for re-keying under those circumstances makes no sense. When I spoke with Rich, I was left with the clear understanding that I would not be charged anything further because of everything I had endured. Receiving these charges after the fact feels like yet another attempt to take advantage of me. I find it deeply troubling that, after forcing me to live through such a serious infestation, causing the loss of my personal belongings and significant emotional distress, the property has chosen to hold me financially responsible instead of accepting responsibility for its own failure to provide a safe and habitable home. Where is the compassion? Where is the accountability? I am a human being who trusted this property to provide a safe place to live. Instead, I lost my furniture, my peace of mind, and now I am being charged $999 as though I was the one at fault. I respectfully request that these charges be removed immediately. If they are not, I am prepared to pursue every available avenue, including filing complaints with the appropriate housing and consumer protection agencies and seeking legal remedies. I believe no tenant should be treated the way I was, and I intend to stand up for my rights. I have way more video evidence also photos of my damages but it wont let me upload video. I’ve maxed my photo upload limit aswell.

We worked with Emily, she has been very communicative every step of they way to move in to our rental house! Very easy to work with. Responds back in reasonable amount of time to every question I concern we had!

Emily is amazing!! She helped me through every step of the process and made everything so easy! I would definitely recommend!

I rented at the royal oak apartments for three years. My last six months this company took over. I have NEVER BEEN late on rent, caused my neighbors problems, or damaged anything during my stay. I got engaged and decided to move to Puerto Rico...three weeks later my security deposit was received with 400 dollars not returned. The stated that they needed to repaint which was 250. A renters cleaning fee for 100 and a washer cleaning fee of 55 dollars. We literally stayed up all night making sure everything was clean, sanitizing and scrubbing everything from windows, vents, floors, cabinets, toilet, floor, stove you name it. I would not recommend leasing from this company it seems they are intent on keeping your money. This location has zero guest parking, no ceiling fans, no pool, and you have change your own light bulbs and filters. STAY AWAY!!!!