We just moved in this week. Alondra was persistent with her responses and answered all our questions, super chill people and they just want clear communication, respect for the property, and to give their residents a comfortable and smooth transition into a new home. This was my first time moving with a partner and not with roommates, etc, and this was probably the best option i could’ve received. From a realistic standpoint theres gonna be a bug here and there and some cleaning to do when you get into the property, but otherwise i cant complain

I had a great experience with Astoria Charm Property Management. Their team was professional, responsive, and easy to work with throughout the entire process. They communicated clearly, answered all of my questions promptly, and made everything smooth and stress-free. I truly appreciate their professionalism and attention to detail. I highly recommend Astoria Charm Property Management to anyone looking for a reliable and trustworthy property management company.

I have worked frequently with Astoria over the past 5 years as both an investor and Realtor and have been impressed with their management systems and organizational efficiency. Clear communication, well-maintained reporting, and effective tenant engagement

0/5. Amongst this many fake reviews, let me save you from a headache. I toured two units. One had stains on the mirror that the agent claimed would be cleaned after someone signed the lease, but I found an older listing with the exact same stain. The other was in a high-crime neighborhood that nobody warned me about. My lease was expiring soon, so I tried to see the application through anyway. I paid $70 in application fees, including $30 for a mandatory PetScreening profile before even signing a lease. One of my animals is an ESA with a letter from a local therapist. The documentation was still under review by PetScreening, but they were already listing potential pet fees in my “approval” if the ESA did not get approved, even though the review was still in progress. I paid for the PetScreening subscription specifically so my animals could be listed correctly, yet they could not even wait for the review to be completed before counting the additional fees they might be able to charge me. Then there was their version of an “approval.” I got a call saying I was approved and needed to pay the full security deposit by money order as a “holding fee.” They told me it was due “before or after” a date from the **previous month**, even though I had only applied in the current month. I tried to get clarification on why they were telling me to pay by a date that had already passed, but I just got the same robotic answer repeated back to me with a short, impatient tone, as if I was supposed to stop asking questions and just do what I was told. I almost agreed, but pulled myself together and asked them to email the approval so I could have it in writing. That is when I received the same “before or on [previous month’s date]” language in writing, along with the potential ESA fees while the ESA documentation was still under review. I also noticed they said I would only receive the “official approval” **after** sending the full security deposit, which they were calling a “holding fee” before I had even been allowed to see or sign a lease. I asked them to correct the date because it made no sense, and I asked them to send me the lease to review it first so I could make an informed decision. They updated the date, then sent me a completely blank lease template. That was the moment I realized they were expecting me to hand over a full deposit without knowing what I was agreeing to. When I raised concerns about being asked for the full security deposit before seeing the lease, I was forwarded from customer care to another staff member who reframed the security deposit as a “holding fee,” as if simply changing the name made the situation normal or legal. Another red flag: they expected me to get a money order for the full deposit and physically bring it to their office **before** even scheduling another date to review and sign the lease. Then I would have had to go home, schedule a separate appointment, and prepare another money order for first month’s rent on the day of signing. So they expected me to make multiple trips, get physical money orders, hand over a full deposit before seeing the lease, and then bring another money order for rent, even though rent would supposedly be paid through an online portal afterward. It felt designed to create urgency, make it harder to change your mind, and pressure people who are desperate because they have limited time or few options. I immediately deactivated the PetScreening profiles and asked them to cancel my application. Yes, I lost $70. But I would rather lose $70 than risk being pressured into handing over even more money without a lease or clear terms. Also, the customer-service voice disappeared the moment I submitted the application. They did not even wait until I signed a lease to drop the act. LOL. I tried this place bc the reviews seemed flashy. Turns out to be just another SL. This Rental search was definitely an experience I never want to go through again.

I had such a great experience with Astoria Charm during my moving process. Alondra was incredibly kind, supportive, helpful, and professional every step of the way. She maintained great communication throughout the entire process and always made sure I felt informed and comfortable. Moving can be stressful, but Alondra truly made everything so much easier for me. I really appreciate all of her patience and dedication. Thank you again for such an amazing experience!😊 I highly recommend Astoria Charm and especially Alondra!🙏✨

BE AWARE OF THIS MANAGEMENT COMPANY!!! THEY WILL TAKE UR SECURITY DEPOSIT!!!! EVEN IF THE PLACE IS LEFT IN EXCELLENT CONDITION!! Billed me 2,100 to paint! As u can see the walls didn’t need painting! Not a picture was ever hung in 3 years!

Alondra has been nothing but amazing. She made the entire process stress free. Very patient, down to earth, and so welcoming. That’s hard to come by. James has been super helpful as well. I really appreciate them both.

My home ran out of hot water, I’ve complained to maintenance early in the morning about it and maintenance said they would be at my home soon. Someone else came to home to fix something totally different but he relayed someone would fix my hot water soon. I haven’t heard one word after that. I have a family here to take care of and it’s unacceptable to let a family live like this. I’m sure they can care less, but being without hot water for more than 24 hours is insane to me.

I recently moved into a house managed by Astoria Charm and wanted to express my appreciation for the exceptional assistance I've received from your team. Their responsiveness and timely resolution of issues have been truly impressive. I particularly valued the Spanish language support provided when needed. Thank you for making my move-in experience so smooth and positive. Best regards, Muy recomendados para nosotros los latinos que se nos dificulta la comunicación en ingles.

Astoria Charm is very professional and reliable property management company which we have experienced until now. They can solve professionally all the problems of your property which you can not reach…You may see some photos of my property as before and after by Astoria Charm.

We just moved in this week. Alondra was persistent with her responses and answered all our questions, super chill people and they just want clear communication, respect for the property, and to give their residents a comfortable and smooth transition into a new home. This was my first time moving with a partner and not with roommates, etc, and this was probably the best option i could’ve received. From a realistic standpoint theres gonna be a bug here and there and some cleaning to do when you get into the property, but otherwise i cant complain

I had a great experience with Astoria Charm Property Management. Their team was professional, responsive, and easy to work with throughout the entire process. They communicated clearly, answered all of my questions promptly, and made everything smooth and stress-free. I truly appreciate their professionalism and attention to detail. I highly recommend Astoria Charm Property Management to anyone looking for a reliable and trustworthy property management company.

I have worked frequently with Astoria over the past 5 years as both an investor and Realtor and have been impressed with their management systems and organizational efficiency. Clear communication, well-maintained reporting, and effective tenant engagement

0/5. Amongst this many fake reviews, let me save you from a headache. I toured two units. One had stains on the mirror that the agent claimed would be cleaned after someone signed the lease, but I found an older listing with the exact same stain. The other was in a high-crime neighborhood that nobody warned me about. My lease was expiring soon, so I tried to see the application through anyway. I paid $70 in application fees, including $30 for a mandatory PetScreening profile before even signing a lease. One of my animals is an ESA with a letter from a local therapist. The documentation was still under review by PetScreening, but they were already listing potential pet fees in my “approval” if the ESA did not get approved, even though the review was still in progress. I paid for the PetScreening subscription specifically so my animals could be listed correctly, yet they could not even wait for the review to be completed before counting the additional fees they might be able to charge me. Then there was their version of an “approval.” I got a call saying I was approved and needed to pay the full security deposit by money order as a “holding fee.” They told me it was due “before or after” a date from the **previous month**, even though I had only applied in the current month. I tried to get clarification on why they were telling me to pay by a date that had already passed, but I just got the same robotic answer repeated back to me with a short, impatient tone, as if I was supposed to stop asking questions and just do what I was told. I almost agreed, but pulled myself together and asked them to email the approval so I could have it in writing. That is when I received the same “before or on [previous month’s date]” language in writing, along with the potential ESA fees while the ESA documentation was still under review. I also noticed they said I would only receive the “official approval” **after** sending the full security deposit, which they were calling a “holding fee” before I had even been allowed to see or sign a lease. I asked them to correct the date because it made no sense, and I asked them to send me the lease to review it first so I could make an informed decision. They updated the date, then sent me a completely blank lease template. That was the moment I realized they were expecting me to hand over a full deposit without knowing what I was agreeing to. When I raised concerns about being asked for the full security deposit before seeing the lease, I was forwarded from customer care to another staff member who reframed the security deposit as a “holding fee,” as if simply changing the name made the situation normal or legal. Another red flag: they expected me to get a money order for the full deposit and physically bring it to their office **before** even scheduling another date to review and sign the lease. Then I would have had to go home, schedule a separate appointment, and prepare another money order for first month’s rent on the day of signing. So they expected me to make multiple trips, get physical money orders, hand over a full deposit before seeing the lease, and then bring another money order for rent, even though rent would supposedly be paid through an online portal afterward. It felt designed to create urgency, make it harder to change your mind, and pressure people who are desperate because they have limited time or few options. I immediately deactivated the PetScreening profiles and asked them to cancel my application. Yes, I lost $70. But I would rather lose $70 than risk being pressured into handing over even more money without a lease or clear terms. Also, the customer-service voice disappeared the moment I submitted the application. They did not even wait until I signed a lease to drop the act. LOL. I tried this place bc the reviews seemed flashy. Turns out to be just another SL. This Rental search was definitely an experience I never want to go through again.

I had such a great experience with Astoria Charm during my moving process. Alondra was incredibly kind, supportive, helpful, and professional every step of the way. She maintained great communication throughout the entire process and always made sure I felt informed and comfortable. Moving can be stressful, but Alondra truly made everything so much easier for me. I really appreciate all of her patience and dedication. Thank you again for such an amazing experience!😊 I highly recommend Astoria Charm and especially Alondra!🙏✨

BE AWARE OF THIS MANAGEMENT COMPANY!!! THEY WILL TAKE UR SECURITY DEPOSIT!!!! EVEN IF THE PLACE IS LEFT IN EXCELLENT CONDITION!! Billed me 2,100 to paint! As u can see the walls didn’t need painting! Not a picture was ever hung in 3 years!

Alondra has been nothing but amazing. She made the entire process stress free. Very patient, down to earth, and so welcoming. That’s hard to come by. James has been super helpful as well. I really appreciate them both.

My home ran out of hot water, I’ve complained to maintenance early in the morning about it and maintenance said they would be at my home soon. Someone else came to home to fix something totally different but he relayed someone would fix my hot water soon. I haven’t heard one word after that. I have a family here to take care of and it’s unacceptable to let a family live like this. I’m sure they can care less, but being without hot water for more than 24 hours is insane to me.

I recently moved into a house managed by Astoria Charm and wanted to express my appreciation for the exceptional assistance I've received from your team. Their responsiveness and timely resolution of issues have been truly impressive. I particularly valued the Spanish language support provided when needed. Thank you for making my move-in experience so smooth and positive. Best regards, Muy recomendados para nosotros los latinos que se nos dificulta la comunicación en ingles.

Astoria Charm is very professional and reliable property management company which we have experienced until now. They can solve professionally all the problems of your property which you can not reach…You may see some photos of my property as before and after by Astoria Charm.