Business Page
Astoria Charm Property Management
Property Manager
4.7 stars
161 Reviews
Markets served
Baltimore, MD
Towson, MD
Essex, MD
Owings Mills, MD
Catonsville, MD
Pikesville, MD
White Marsh, MD
Parkville, MD
Timonium, MD
Dundalk, MD
Licenses, Designations or Certificates
CPM, NARPM, BBB
About us
Astoria Charm was founded by real estate investors, for real estate investors. We know what it takes to manage a successful rental property and our team is here to help you navigate the complexities of property management. With our team of dedicated professionals by your side, you can be sure that your property and tenants are being taken care of. We offer a comprehensive suite of property management services tailored to meet your needs. Whether you’re a seasoned investor or new to rental property ownership, our team is here to help you navigate the complexities of property management in Baltimore. From tenant screening to maintenance and everything in between, we’re dedicated to maximizing the value of your investment and ensuring a stress-free experience. Astoria Charm is a property management company based in Baltimore, Maryland (Charm city), specializing in the management of residential SFH and Multi-family properties as well as small commercial spaces. Our motto is: STRONG INVESTMENTS – CHARM LIVING. To us at Astoria Charm that means we are committed to ensuring our clients properties are STRONG, profitable INVESTMENTS, while providing quality housing and management to our residents, CHARM LIVING! At Astoria Charm, our goal is to provide a quality standard of housing combined with professional and responsive management for our residents in order to minimize maintenance and increase resident retention. The experience of the founders of Astoria Charm has been that it’s not enough to provide quality housing for residents, rather this must be coupled with excellent management (strong communication, pro active leasing, quick and responsive maintenance) in order to protect investors assets and secure long term residents. It is this approach that truly integrates the investor’s interests as well as resident’s perspective resulting in strong, profitable investments for the investor and a warm, safe and charm living environment for the resident.
Specialties
Commercial
Offices
Retail
Mixed Use
HUD/Section 8
Single-family/Townhouse/Condo
Small multi-family: 2-4 units
Large multi-family: 5-19 units
Large multi-family: 20-49 units
Large multi-family: 50-99 units
Large multi-family: 100+ units
Long-term rental: 12+ months
Single-family/Townhouse/Condo
Small multi-family: 2-4 units
Large multi-family: 5-19 units
Large multi-family: 20-49 units
Large multi-family: 50-99 units
Large multi-family: 100+ units
Reviews (161)
4.7 stars
161 Reviews
4.7 stars
161 Reviews
0.0 star
0 Reviews
1.0 star
2 months ago
Reviewed by
Nia Whittley
My home ran out of hot water, I’ve complained to maintenance early in the morning about it and maintenance said they would be at my home soon. Someone else came to home to fix something totally different but he relayed someone would fix my hot water soon. I haven’t heard one word after that. I have a family here to take care of and it’s unacceptable to let a family live like this. I’m sure they can care less, but being without hot water for more than 24 hours is insane to me.
1.0 star
3 months ago
Reviewed by
Keedi A
Astoria I would suggest you guys do better with whom you choose to hire for the "leasing agent' position. I went to visit a property on 30** Clifton ave, and the representative lacked thereof the skills to conduct a proper showing. She didn't properly make an introduction went I entered the property, she leaned against the wall, on her phone the entire time, until a I asked maybe 2 questions.
As for the property, whomever you guys manage that property for, tell the owner they need to do better. The upkeep is horrible.
5.0 stars
3 months ago
Reviewed by
demet ozankaya
I am very satisfied with the service provided by this company. Jay and Andre handle all matters professionally, follow up on every detail carefully, and complete tasks thoroughly and on time. Communication is always polite, prompt, and reliable. Highly recommended.
5.0 stars
4 months ago
Reviewed by
Wanda Hussey
I lived in one of Astoria Charm properties and They're good people to rent from. The maintenance crew was great, and the owners of the properties are amazing and they work with you. If I ever need a place again I will be coming back.
1.0 star
6 months ago
Reviewed by
M S
Shady and unprofessional. Astoria Charm had me sign a lease, hand in a deposit, and then sent an email half an hour later to say that they were no longer managing the building. My building is under new management now, but we've found out that the washer and dryer does not work, paint is peeling off of the tub that they "reglazed", the building has already had issues with the pipes. They don't do their do due diligence to make sure you get what you're paying for and will leave you to figure it out.
5.0 stars
7 months ago
Reviewed by
Cristher Nuñez
I recently moved into a house managed by Astoria Charm and wanted to express my appreciation for the exceptional assistance I've received from your team. Their responsiveness and timely resolution of issues have been truly impressive. I particularly valued the Spanish language support provided when needed.
Thank you for making my move-in experience so smooth and positive.
Best regards,
Muy recomendados para nosotros los latinos que se nos dificulta la comunicación en ingles.
5.0 stars
7 months ago
Reviewed by
Dominique Bell
I recently moved into a rental property managed by Astoria charm and I truly am amazed , grateful,and confident in my decision to rent here. The move in process was so smooth and WELCOMING with the leasing agent
(Alondra💛) And I have gotten a rapid response for every question,inquiry or request that I have made so far from the team. I am truly happy with my the home I chose and look forward to a long healthy lease 🥂🥳🎉
5.0 stars
2 years ago
Reviewed by
Hakan Kantas
Astoria Charm is very professional and reliable property management company which we have experienced until now. They can solve professionally all the problems of your property which you can not reach…You may see some photos of my property as before and after by Astoria Charm.
1.0 star
2 months ago
Reviewed by
Nia Whittley
My home ran out of hot water, I’ve complained to maintenance early in the morning about it and maintenance said they would be at my home soon. Someone else came to home to fix something totally different but he relayed someone would fix my hot water soon. I haven’t heard one word after that. I have a family here to take care of and it’s unacceptable to let a family live like this. I’m sure they can care less, but being without hot water for more than 24 hours is insane to me.
1.0 star
3 months ago
Reviewed by
Keedi A
Astoria I would suggest you guys do better with whom you choose to hire for the "leasing agent' position. I went to visit a property on 30** Clifton ave, and the representative lacked thereof the skills to conduct a proper showing. She didn't properly make an introduction went I entered the property, she leaned against the wall, on her phone the entire time, until a I asked maybe 2 questions.
As for the property, whomever you guys manage that property for, tell the owner they need to do better. The upkeep is horrible.
5.0 stars
3 months ago
Reviewed by
demet ozankaya
I am very satisfied with the service provided by this company. Jay and Andre handle all matters professionally, follow up on every detail carefully, and complete tasks thoroughly and on time. Communication is always polite, prompt, and reliable. Highly recommended.
5.0 stars
4 months ago
Reviewed by
Wanda Hussey
I lived in one of Astoria Charm properties and They're good people to rent from. The maintenance crew was great, and the owners of the properties are amazing and they work with you. If I ever need a place again I will be coming back.
1.0 star
6 months ago
Reviewed by
M S
Shady and unprofessional. Astoria Charm had me sign a lease, hand in a deposit, and then sent an email half an hour later to say that they were no longer managing the building. My building is under new management now, but we've found out that the washer and dryer does not work, paint is peeling off of the tub that they "reglazed", the building has already had issues with the pipes. They don't do their do due diligence to make sure you get what you're paying for and will leave you to figure it out.
5.0 stars
7 months ago
Reviewed by
Cristher Nuñez
I recently moved into a house managed by Astoria Charm and wanted to express my appreciation for the exceptional assistance I've received from your team. Their responsiveness and timely resolution of issues have been truly impressive. I particularly valued the Spanish language support provided when needed.
Thank you for making my move-in experience so smooth and positive.
Best regards,
Muy recomendados para nosotros los latinos que se nos dificulta la comunicación en ingles.
5.0 stars
7 months ago
Reviewed by
Dominique Bell
I recently moved into a rental property managed by Astoria charm and I truly am amazed , grateful,and confident in my decision to rent here. The move in process was so smooth and WELCOMING with the leasing agent
(Alondra💛) And I have gotten a rapid response for every question,inquiry or request that I have made so far from the team. I am truly happy with my the home I chose and look forward to a long healthy lease 🥂🥳🎉
5.0 stars
2 years ago
Reviewed by
Hakan Kantas
Astoria Charm is very professional and reliable property management company which we have experienced until now. They can solve professionally all the problems of your property which you can not reach…You may see some photos of my property as before and after by Astoria Charm.