⭐⭐⭐⭐⭐ 5/5 STARS IS NOT EVEN ENOUGH FOR THIS ABSOLUTE POWERHOUSE OF A TEAM! If you are looking for a property management company that actually treats you like a human being—with genuine respect, warmth, and unmatched professional care—look no further than The Hornberger Group! From start to finish, our experience working with them has been nothing short of extraordinary, standard-setting, and complete perfection. First off, a massive shoutout to Michelle on the application team. Calling her efficient is an understatement! She was an absolute force—swift, surgical, hyper-responsive, and relentlessly dedicated to getting our approval across the finish line. She turned what is usually a stressful process into a completely seamless, lightning-fast triumph! Then came John, our property tour agent, who was truly over the top and out of this world! John was patient, amazingly detailed, and extraordinarily kind as he walked us through the exact property we ended up getting approved for. He didn't just show us a house; he took the time to answer every single question with incredible thoroughness and made sure we felt completely confident every step of the way. To Michelle, John, and the entire Hornberger team: THANK YOU! You set the absolute gold standard for what property management should be. They don't just manage properties—they genuinely look out for their people, put customers first, and handle everything with class and heart. If you need a team that will actually advocate for you and treat you right, I approve them 1,000%! Do not hesitate to work with them! 🙌🏠🎉

The condition report: there are so many minor damages. I was told that the hornberger already had done the report but I was not given a copy. This forced me to take around 30 pictures for minor scratches, dents, cracks, stains, water damage and small holes across every surface and wall and every room and some parts of the ceiling. I had to do this 3 times; I ended up saying nothing was wrong because the app kept glitching out, it was very confusing, I also needed to type out everything the picture was showing. filling out the report during the move in process was more of a hassle then it needed to be. I noticed the apartment was painted, (stains and water damage will seep through paint) paint is across every base bored, trim and across the floor of the entire apartment. I will leave the apartment in better condition then when I got it, but this has me worried about the future when me and my family move out of the apartment. Other then the condition report everything was fine. Fidel was timly and helpful with all his responses. I truly appreciate that. The condtion report is the only reason im doing three stars, If it was easier to complete i would give 4 stars. If there were only a few minor damages I would give 5 stars.

I have been an owner working with this property management company for about 2.5 years. Deog is my screen name, but my real name is Tom. Initially, I was impressed with their service, however that quickly went south. Early on in my rental experience, I had to drive over from Seattle to their agency to get someone to respond to me. I’m sorry, I don’t have the exact date. On October 16th 2024 my hot water heater went out in my rental. I emailed Jeff (as they said they had contractors they worked with) and he got back to me on November 4th 2024. By then I had the heater put in after coordinating all the times etc with my tenant. Earlier this year I decided to non-renew of tenant. I communicated this in writing to them, however they ignored it and not only signed a new lease with her, but kept it at the same amount. Again. No communication. To their credit, they did “make it right” with the tenant and moved her out into a new place. However the tenant moved out Aug 9th, 2026. I received no final statement from them. I calked and spoke with Jeff at/around the 20th of August. He said his bookkeeper was out that day and he would call tomorrow. A week went by and I called several times again. Finally I got my “fund” money returned as well as the 9 days of rent. I don’t think they’re bad people, I just believe they’re overwhelmed and have bitten off more than they can chew. I’m sure they they will respond they’ve had a lot of turnover with their PM’s…. That they have. But that isn’t my problem. They have no problem taking my money every month to accept an online payment. Do better.

It is not very often we have to schedule a repair, but when we do, your team is amazing. Great communication from the office! Jacob is friendly and he knows his stuff!!! Jumped right in, got it done and answered questions. Thank you! It is wonderful to have a management company who is friendly, caring, quick with concerns, and an outstanding maintenance team! Thanks again Jacob!!!

I have been a long-time property owner in the Spokane Valley. My experience with Jeff and Jerry goes back over 11 years, when they began managing my properties as Homeland Property Management. When they expanded their services to become Hornberger Property Group, they evolved into a full service property management group that includes property management, short and long-term rental management, contracting services, maintenance, and so on. They are professional and care for my properties as if they were their own. I would especially like to single out Rita, the property manager I work with almost exclusively for the past 2-3 years. I have had some sticky situations that were stressful to me as a property owner who lives out of town. Rita has gone above and beyond to relieve my stress and treats my concerns professionally, competently, and compassionately. She not only is knowledgeable, but she is also personable and goes above and beyond to help me. If I could give Rita and Hornberger 10 stars, I wouldn't hesitate to do so!

⭐⭐⭐⭐⭐ 5/5 STARS IS NOT EVEN ENOUGH FOR THIS ABSOLUTE POWERHOUSE OF A TEAM! If you are looking for a property management company that actually treats you like a human being—with genuine respect, warmth, and unmatched professional care—look no further than The Hornberger Group! From start to finish, our experience working with them has been nothing short of extraordinary, standard-setting, and complete perfection. First off, a massive shoutout to Michelle on the application team. Calling her efficient is an understatement! She was an absolute force—swift, surgical, hyper-responsive, and relentlessly dedicated to getting our approval across the finish line. She turned what is usually a stressful process into a completely seamless, lightning-fast triumph! Then came John, our property tour agent, who was truly over the top and out of this world! John was patient, amazingly detailed, and extraordinarily kind as he walked us through the exact property we ended up getting approved for. He didn't just show us a house; he took the time to answer every single question with incredible thoroughness and made sure we felt completely confident every step of the way. To Michelle, John, and the entire Hornberger team: THANK YOU! You set the absolute gold standard for what property management should be. They don't just manage properties—they genuinely look out for their people, put customers first, and handle everything with class and heart. If you need a team that will actually advocate for you and treat you right, I approve them 1,000%! Do not hesitate to work with them! 🙌🏠🎉

The condition report: there are so many minor damages. I was told that the hornberger already had done the report but I was not given a copy. This forced me to take around 30 pictures for minor scratches, dents, cracks, stains, water damage and small holes across every surface and wall and every room and some parts of the ceiling. I had to do this 3 times; I ended up saying nothing was wrong because the app kept glitching out, it was very confusing, I also needed to type out everything the picture was showing. filling out the report during the move in process was more of a hassle then it needed to be. I noticed the apartment was painted, (stains and water damage will seep through paint) paint is across every base bored, trim and across the floor of the entire apartment. I will leave the apartment in better condition then when I got it, but this has me worried about the future when me and my family move out of the apartment. Other then the condition report everything was fine. Fidel was timly and helpful with all his responses. I truly appreciate that. The condtion report is the only reason im doing three stars, If it was easier to complete i would give 4 stars. If there were only a few minor damages I would give 5 stars.

I have been an owner working with this property management company for about 2.5 years. Deog is my screen name, but my real name is Tom. Initially, I was impressed with their service, however that quickly went south. Early on in my rental experience, I had to drive over from Seattle to their agency to get someone to respond to me. I’m sorry, I don’t have the exact date. On October 16th 2024 my hot water heater went out in my rental. I emailed Jeff (as they said they had contractors they worked with) and he got back to me on November 4th 2024. By then I had the heater put in after coordinating all the times etc with my tenant. Earlier this year I decided to non-renew of tenant. I communicated this in writing to them, however they ignored it and not only signed a new lease with her, but kept it at the same amount. Again. No communication. To their credit, they did “make it right” with the tenant and moved her out into a new place. However the tenant moved out Aug 9th, 2026. I received no final statement from them. I calked and spoke with Jeff at/around the 20th of August. He said his bookkeeper was out that day and he would call tomorrow. A week went by and I called several times again. Finally I got my “fund” money returned as well as the 9 days of rent. I don’t think they’re bad people, I just believe they’re overwhelmed and have bitten off more than they can chew. I’m sure they they will respond they’ve had a lot of turnover with their PM’s…. That they have. But that isn’t my problem. They have no problem taking my money every month to accept an online payment. Do better.

It is not very often we have to schedule a repair, but when we do, your team is amazing. Great communication from the office! Jacob is friendly and he knows his stuff!!! Jumped right in, got it done and answered questions. Thank you! It is wonderful to have a management company who is friendly, caring, quick with concerns, and an outstanding maintenance team! Thanks again Jacob!!!

I have been a long-time property owner in the Spokane Valley. My experience with Jeff and Jerry goes back over 11 years, when they began managing my properties as Homeland Property Management. When they expanded their services to become Hornberger Property Group, they evolved into a full service property management group that includes property management, short and long-term rental management, contracting services, maintenance, and so on. They are professional and care for my properties as if they were their own. I would especially like to single out Rita, the property manager I work with almost exclusively for the past 2-3 years. I have had some sticky situations that were stressful to me as a property owner who lives out of town. Rita has gone above and beyond to relieve my stress and treats my concerns professionally, competently, and compassionately. She not only is knowledgeable, but she is also personable and goes above and beyond to help me. If I could give Rita and Hornberger 10 stars, I wouldn't hesitate to do so!