0 stars, if I'm being honest. Frank is rude, disrespectful and doesn't know how to talk to people. He told me today that he "manages" over 400 houses in just my community, alone. He said if he were to call everyone back that he promises to call back, that he'd never get off of the phone. How about not make people have to call back NUMEROUS times and each time he's tell me that he will call me back after he "looks into it" when he's never looked into anything. He even had the audacity to tell me that if I saw him out taking scoping the neighborhood in order to give violations to people, to not speak to him in person. This management company needs a serious wake-up call of who they have behind those doors.

Juan did a wonderful job; he was kind and professional. My doorknobs are working now. He used my key to key them and they work like a charm. Thank you, Juan, for your help today. Thank you pmi Birdy Properties for the quick attention in this matter. I feel much safer now.

They did a good job straightening the fence but left many cinder blocks everywhere that they dug up that I had to move. Also the border to the flowerbed, which is landscape timbers, is a mess. It isn’t straight and the boards aren’t attached to each other so they fall down and don’t stay straight like they did. Also they left a stack of boards (5 of them) by the fence and I don’t know where they came from or where they go.

I recommend not renting from this company our experience has been horrible I understand taking care of the property but if the property wasn't taken care of to begin with how are they allowed to charge you. To begin with they make you pay for a cleaning service to move into the property we paid that and the house was not even clean there was roach carcasses everywhere and you can just tell they did not clean. Upon move out it is in the contract that you have to pay for a professional cleaning service and carpet cleaning service however it's of Birdy's choice now the carpet cleaning company came to the house and told us that Birdy property is very strict and they can't go through with the cleaning. Clearly the carpet cleaning company reports to Birdy so that they can call the carpet unfixable and I'm sure they are in business cahoots. Now you are forced to pay for a benefits package the house we moved into had so many issues with it the AC went out the foundation is cracking because there was construction going on on the street there was so many trimmings missing from the floor and looks like the construction was made by somebody that wasn't professional. The house was very old the carpet you can tell had gone through many shampoos, thinning. We had an underground leak because plumbing was so old. The carpet got ruined looked moldy and we told them but they sent a steam cleaning company 😐😑. They only gave us a day or 2 to report the inspection which is unrealistic when you're moving. Very strict, we used thumbtacks on the walls because apparently if you have too many holes on the walls you have to replace the sheet rock. Oh and if you pay online there is a massive Fee to pay online. You're better paying in person with a money order. They don't do move in or outs on Fridays or Mondays. They expect you to keep the grass green even in drought. You're not allowed any pools, trampolines or playgrounds in the backyard. If you have pets large deposit, creating a pet account profile, up to date shots etc. and there's an added "special pet cleaning" added service you have to pay for upon move out. One of our pets died but you still have to pay pet rent even if the pet passed.

Only putting a star because I can’t put 0. Be aware of this company. I did everything they asked and the home was in excellent conditions. Minor wear and tear. They just sent me the itemization for my 2950 deposit and they are giving me back 500. For according to them small scuffs on walls and doors, brand new ac filter I put in the same day I moved out, a cabinet that the drawer was already damaged when I moved in, trash in bins that I still paid for to have picked up, coordination and re evaluation fees by their own people. SCAM SCAM SCAM.

I once owned a rental property in San Antonio that was managed by Birdy while I left for my deployment and PCS’d overseas. Everything started off ok initially but prior to my selling this home, the tenants secured by Birdy were absolutely horrible! I know that no one has total control over what tenants do to or in a rental property, but I do believe that a lot of the property damages, violations, and destruction was mishandled, ignored , or allowed to fester too long under the watch management of birdy properties. The fact that I was thousands of miles away most of the time and could not physically intervene / manage this situation from a more hands on level, I feel that this company took full advantage of that financially. Eventually Sold the property but I felt like I walked away bottom side up not even breaking even Just from trying to repair the house to get it on the market for sale. If you are looking for your home to be maintained and managed in your absence, I would not recommend Birdy.

AC issue was addressed the day after it was reported. I feel like understanding how hot it is in Texas someone would have reached out by phone to ask if units could be provided in the house since they could not have someone come same day to assist. We have to pay our bills on time or we are reprimanded but when you have an issue, they can decide the time frame. We are great tenants with no issues, not that should matter in situations. However I feel in this situation, we could have been prevented from sleeping in our downstairs in 85 degrees not being able to be comfortable, waking up with headaches and then having to work in it because some of us work or go to school at home. The service provider that was chosen was great and I’ve left them a great review. But I feel this situation should have had a quicker response time.

Very bad experience with this company. From the beginning, the process was unprofessional and frustrating. They made us pay $150 for the application and spend a lot of time submitting documents and meeting all the requirements, including detailed personal information. After an entire week of investing time and effort into the process, they informed us —right after we had paid— that there was another interested applicant. Even so, they asked us to continue with additional steps, which we did in good faith. The most disappointing part was that they questioned our emotional support animal, which led them to request even more steps. Then, in less than an hour after completing our pets’ profiles, they told us they had selected someone else. This shows a complete lack of respect for our time and money, as they clearly already had another decision in mind while continuing to make us move forward. I feel like they played with us throughout the entire process. I would not recommend this company to anyone. If they already have another applicant, they should be transparent from the beginning instead of making people waste unnecessary time and money.

This is such a terrible and poor company. I will never use them and nayelly ceja is a awful supervisor that takes money from people. I submit an application two days ago and give all the information needed for them to not even let me know somebody else has applied. Then they have me jump through hoops to send another application in for my wife and pay another 75 dollars for no reason. Terrible customer service.

We had a wonderful experience working with Birdy Properties. From the very beginning, their team was professional, responsive, and extremely organized. Every step of the process was clearly explained, and they were always available to answer questions promptly. What really stood out was their attention to detail and proactive communication. Whether it was documentation, scheduling, or follow-ups, everything was handled efficiently and with transparency. It gave us a lot of confidence knowing we were working with a team that truly understands property management and customer service. We genuinely appreciate their professionalism and would highly recommend Birdy Properties to anyone looking for a reliable and trustworthy real estate partner.

0 stars, if I'm being honest. Frank is rude, disrespectful and doesn't know how to talk to people. He told me today that he "manages" over 400 houses in just my community, alone. He said if he were to call everyone back that he promises to call back, that he'd never get off of the phone. How about not make people have to call back NUMEROUS times and each time he's tell me that he will call me back after he "looks into it" when he's never looked into anything. He even had the audacity to tell me that if I saw him out taking scoping the neighborhood in order to give violations to people, to not speak to him in person. This management company needs a serious wake-up call of who they have behind those doors.

Juan did a wonderful job; he was kind and professional. My doorknobs are working now. He used my key to key them and they work like a charm. Thank you, Juan, for your help today. Thank you pmi Birdy Properties for the quick attention in this matter. I feel much safer now.

They did a good job straightening the fence but left many cinder blocks everywhere that they dug up that I had to move. Also the border to the flowerbed, which is landscape timbers, is a mess. It isn’t straight and the boards aren’t attached to each other so they fall down and don’t stay straight like they did. Also they left a stack of boards (5 of them) by the fence and I don’t know where they came from or where they go.

I recommend not renting from this company our experience has been horrible I understand taking care of the property but if the property wasn't taken care of to begin with how are they allowed to charge you. To begin with they make you pay for a cleaning service to move into the property we paid that and the house was not even clean there was roach carcasses everywhere and you can just tell they did not clean. Upon move out it is in the contract that you have to pay for a professional cleaning service and carpet cleaning service however it's of Birdy's choice now the carpet cleaning company came to the house and told us that Birdy property is very strict and they can't go through with the cleaning. Clearly the carpet cleaning company reports to Birdy so that they can call the carpet unfixable and I'm sure they are in business cahoots. Now you are forced to pay for a benefits package the house we moved into had so many issues with it the AC went out the foundation is cracking because there was construction going on on the street there was so many trimmings missing from the floor and looks like the construction was made by somebody that wasn't professional. The house was very old the carpet you can tell had gone through many shampoos, thinning. We had an underground leak because plumbing was so old. The carpet got ruined looked moldy and we told them but they sent a steam cleaning company 😐😑. They only gave us a day or 2 to report the inspection which is unrealistic when you're moving. Very strict, we used thumbtacks on the walls because apparently if you have too many holes on the walls you have to replace the sheet rock. Oh and if you pay online there is a massive Fee to pay online. You're better paying in person with a money order. They don't do move in or outs on Fridays or Mondays. They expect you to keep the grass green even in drought. You're not allowed any pools, trampolines or playgrounds in the backyard. If you have pets large deposit, creating a pet account profile, up to date shots etc. and there's an added "special pet cleaning" added service you have to pay for upon move out. One of our pets died but you still have to pay pet rent even if the pet passed.

Only putting a star because I can’t put 0. Be aware of this company. I did everything they asked and the home was in excellent conditions. Minor wear and tear. They just sent me the itemization for my 2950 deposit and they are giving me back 500. For according to them small scuffs on walls and doors, brand new ac filter I put in the same day I moved out, a cabinet that the drawer was already damaged when I moved in, trash in bins that I still paid for to have picked up, coordination and re evaluation fees by their own people. SCAM SCAM SCAM.

I once owned a rental property in San Antonio that was managed by Birdy while I left for my deployment and PCS’d overseas. Everything started off ok initially but prior to my selling this home, the tenants secured by Birdy were absolutely horrible! I know that no one has total control over what tenants do to or in a rental property, but I do believe that a lot of the property damages, violations, and destruction was mishandled, ignored , or allowed to fester too long under the watch management of birdy properties. The fact that I was thousands of miles away most of the time and could not physically intervene / manage this situation from a more hands on level, I feel that this company took full advantage of that financially. Eventually Sold the property but I felt like I walked away bottom side up not even breaking even Just from trying to repair the house to get it on the market for sale. If you are looking for your home to be maintained and managed in your absence, I would not recommend Birdy.

AC issue was addressed the day after it was reported. I feel like understanding how hot it is in Texas someone would have reached out by phone to ask if units could be provided in the house since they could not have someone come same day to assist. We have to pay our bills on time or we are reprimanded but when you have an issue, they can decide the time frame. We are great tenants with no issues, not that should matter in situations. However I feel in this situation, we could have been prevented from sleeping in our downstairs in 85 degrees not being able to be comfortable, waking up with headaches and then having to work in it because some of us work or go to school at home. The service provider that was chosen was great and I’ve left them a great review. But I feel this situation should have had a quicker response time.

Very bad experience with this company. From the beginning, the process was unprofessional and frustrating. They made us pay $150 for the application and spend a lot of time submitting documents and meeting all the requirements, including detailed personal information. After an entire week of investing time and effort into the process, they informed us —right after we had paid— that there was another interested applicant. Even so, they asked us to continue with additional steps, which we did in good faith. The most disappointing part was that they questioned our emotional support animal, which led them to request even more steps. Then, in less than an hour after completing our pets’ profiles, they told us they had selected someone else. This shows a complete lack of respect for our time and money, as they clearly already had another decision in mind while continuing to make us move forward. I feel like they played with us throughout the entire process. I would not recommend this company to anyone. If they already have another applicant, they should be transparent from the beginning instead of making people waste unnecessary time and money.

This is such a terrible and poor company. I will never use them and nayelly ceja is a awful supervisor that takes money from people. I submit an application two days ago and give all the information needed for them to not even let me know somebody else has applied. Then they have me jump through hoops to send another application in for my wife and pay another 75 dollars for no reason. Terrible customer service.

We had a wonderful experience working with Birdy Properties. From the very beginning, their team was professional, responsive, and extremely organized. Every step of the process was clearly explained, and they were always available to answer questions promptly. What really stood out was their attention to detail and proactive communication. Whether it was documentation, scheduling, or follow-ups, everything was handled efficiently and with transparency. It gave us a lot of confidence knowing we were working with a team that truly understands property management and customer service. We genuinely appreciate their professionalism and would highly recommend Birdy Properties to anyone looking for a reliable and trustworthy real estate partner.