Josh Porto has been extremely helpful, professional, and responsive. He always communicated clearly and took the time to assist me whenever I had questions. I truly appreciate all of his help. Thank you! 🌟 Judy-Kaye Samuels.

We’ve been working with PMI for a long time and have had a great experience with their team. They are professional, responsive, and easy to communicate with—especially the maintenance coordinator, Paulo, who is always helpful and efficient. PMI truly values quality work and maintains strong relationships with both tenants and vendors. It’s always a pleasure working with them.

We couldn't be more happier with our rental company that we rent from. From the Lease renewal to our maintenance requests. They are always timely and professional, and a huge shout out to Kate, she is always a gem 💎 when it comes to dealing with us And our needs. -Abby Winner😊

I’m a property owner. PMI Crossroads is the new name for PMI MVP (which is affiliated with PMI Indianapolis). So all essentially the same bad property management company, which I’ll just call PMI. At one point, I had 12 properties under management. The first property turn took more than 3 months, and I had to step in to hire a flooring company and a garage door company to get this property ready to rent because PMI couldn’t seem to get it done. PMI charges tenants many, many fees (basically charging rent on your properties), and in my case, that violated my management agreement, which they disregarded. The maintenance work was terrible. I’m still discovering bad repairs that I have to re-do, and I’m sure that will go on for awhile. But here are a couple with pictures. (1) new LVP flooring that the tenant complained was coming up a few months after installation. PMI attempted to have me pay to re-do the new flooring claiming it was a different area. It wasn’t. Then they promised the vendor would do a warranty repair. They didn’t. Once I got rid of PMI, I had to replace all of it. (2) a plumbing leak over a garage causing mold. They applied black sealant at a pipe joint and closed it back up. Still leaking, still mold, now I’m re-doing it. (3) a plumbing leak behind a tub spout. PMI filled it with caulk. Now I get to re-do it. (4) replaced a 4-year old hot water tank without approval; left the "old" one in the tenant's basement. When I terminated them, I discovered they lost all but 2 of the management copies of keys to the properties. And on the way out, they charged owner funds for tenant fees (“Resident Benefit Program” and other) that they didn’t get from the tenant. Off-shoring, outsourcing, minimal oversight, bad repairs, and lots of fees. (Don’t expect too many other bad property owner reviews. They just added a “non-disparagement” clause to their management agreement. That’s what you do in lieu of providing a good service)

I would not recommend this apartment at all. The management was completely unhelpful—most of the time there was no one in the office, and getting any kind of response was nearly impossible. To make things worse, they kept my security deposit even though I was a good tenant and left the apartment in good condition. There was no clear explanation, which felt very unfair. If you’re considering moving here, be aware that you may not get the support you need and could have issues getting your deposit back they try to add up everything so it goes over your deposit very nasty people they did not even know I moved out they have theft going on that nobody handles someone broke into my car and set everything out no one helped with that you can here your neighbors real loud was are thin management doesn’t know anything they just walk in Your apartment I was naked and the manager just let his self in my house I am a very clean person this was not right … this is not a place to live if you want to be comfortable..very unprofessional people that does not know anything unless you tell them multiple times

When I say this was the best experience that I have ever had with an apartment complex they really have your back and will give you a chance and I really mean that Harold was the guy who helped me through the whole process when I say I am blessed I am blessed and so thankful for this apartment complex and I love it it’s. Clean/ and quite/ ohh myy goodness

this apartment complex management company is terrible. their apartment complex at 828 whitethorne ave is absolutely horrendous and they don’t care about it at all. i have had a hole in ceiling for months that no one has addressed. and not that it this their fault but there is so much prostitution that goes on there that there is used condoms and the wrappers all over the parking lot! used needles empty nitrous tanks i had witnessed multiple times people doing nitrous in their cars i have a video if literal prostitution happening if i could upload a video i would. place is trash dont move here

I would like to share my feedback regarding Paulo’s support. He has been extremely proactive, consistently anticipating demands, as well as being attentive and available to assist at every stage. His collaborative attitude, quick responsiveness, and attention to detail make a significant difference in the progress of our processes. He is a dedicated professional who inspires confidence and contributes very positively to teamwork.

A fabulous team and property management company. They have the best employees and maintenance coordination staff. Albert is amazing he’s always a joy to work with and gets things processed asap we love working with him . Paulo is also a joy and does an excellent job. Great staff at PMI MVP!

Juan Paulo is by far one of the best representatives I speak with a PMI. He’s always extremely knowledgeable and helpful. He always goes above and beyond to make sure I have the support needed for every work order. He’s always a pleasure to speak with. If I could give him more than 5 stars I would!

Josh Porto has been extremely helpful, professional, and responsive. He always communicated clearly and took the time to assist me whenever I had questions. I truly appreciate all of his help. Thank you! 🌟 Judy-Kaye Samuels.

We’ve been working with PMI for a long time and have had a great experience with their team. They are professional, responsive, and easy to communicate with—especially the maintenance coordinator, Paulo, who is always helpful and efficient. PMI truly values quality work and maintains strong relationships with both tenants and vendors. It’s always a pleasure working with them.

We couldn't be more happier with our rental company that we rent from. From the Lease renewal to our maintenance requests. They are always timely and professional, and a huge shout out to Kate, she is always a gem 💎 when it comes to dealing with us And our needs. -Abby Winner😊

I’m a property owner. PMI Crossroads is the new name for PMI MVP (which is affiliated with PMI Indianapolis). So all essentially the same bad property management company, which I’ll just call PMI. At one point, I had 12 properties under management. The first property turn took more than 3 months, and I had to step in to hire a flooring company and a garage door company to get this property ready to rent because PMI couldn’t seem to get it done. PMI charges tenants many, many fees (basically charging rent on your properties), and in my case, that violated my management agreement, which they disregarded. The maintenance work was terrible. I’m still discovering bad repairs that I have to re-do, and I’m sure that will go on for awhile. But here are a couple with pictures. (1) new LVP flooring that the tenant complained was coming up a few months after installation. PMI attempted to have me pay to re-do the new flooring claiming it was a different area. It wasn’t. Then they promised the vendor would do a warranty repair. They didn’t. Once I got rid of PMI, I had to replace all of it. (2) a plumbing leak over a garage causing mold. They applied black sealant at a pipe joint and closed it back up. Still leaking, still mold, now I’m re-doing it. (3) a plumbing leak behind a tub spout. PMI filled it with caulk. Now I get to re-do it. (4) replaced a 4-year old hot water tank without approval; left the "old" one in the tenant's basement. When I terminated them, I discovered they lost all but 2 of the management copies of keys to the properties. And on the way out, they charged owner funds for tenant fees (“Resident Benefit Program” and other) that they didn’t get from the tenant. Off-shoring, outsourcing, minimal oversight, bad repairs, and lots of fees. (Don’t expect too many other bad property owner reviews. They just added a “non-disparagement” clause to their management agreement. That’s what you do in lieu of providing a good service)

I would not recommend this apartment at all. The management was completely unhelpful—most of the time there was no one in the office, and getting any kind of response was nearly impossible. To make things worse, they kept my security deposit even though I was a good tenant and left the apartment in good condition. There was no clear explanation, which felt very unfair. If you’re considering moving here, be aware that you may not get the support you need and could have issues getting your deposit back they try to add up everything so it goes over your deposit very nasty people they did not even know I moved out they have theft going on that nobody handles someone broke into my car and set everything out no one helped with that you can here your neighbors real loud was are thin management doesn’t know anything they just walk in Your apartment I was naked and the manager just let his self in my house I am a very clean person this was not right … this is not a place to live if you want to be comfortable..very unprofessional people that does not know anything unless you tell them multiple times

When I say this was the best experience that I have ever had with an apartment complex they really have your back and will give you a chance and I really mean that Harold was the guy who helped me through the whole process when I say I am blessed I am blessed and so thankful for this apartment complex and I love it it’s. Clean/ and quite/ ohh myy goodness

this apartment complex management company is terrible. their apartment complex at 828 whitethorne ave is absolutely horrendous and they don’t care about it at all. i have had a hole in ceiling for months that no one has addressed. and not that it this their fault but there is so much prostitution that goes on there that there is used condoms and the wrappers all over the parking lot! used needles empty nitrous tanks i had witnessed multiple times people doing nitrous in their cars i have a video if literal prostitution happening if i could upload a video i would. place is trash dont move here

I would like to share my feedback regarding Paulo’s support. He has been extremely proactive, consistently anticipating demands, as well as being attentive and available to assist at every stage. His collaborative attitude, quick responsiveness, and attention to detail make a significant difference in the progress of our processes. He is a dedicated professional who inspires confidence and contributes very positively to teamwork.

A fabulous team and property management company. They have the best employees and maintenance coordination staff. Albert is amazing he’s always a joy to work with and gets things processed asap we love working with him . Paulo is also a joy and does an excellent job. Great staff at PMI MVP!

Juan Paulo is by far one of the best representatives I speak with a PMI. He’s always extremely knowledgeable and helpful. He always goes above and beyond to make sure I have the support needed for every work order. He’s always a pleasure to speak with. If I could give him more than 5 stars I would!