When I first went through the rental process with this company, it was pleasant. I worked with their ops manager and real estate representative. I did not have the opportunity to speak to the owner. Having owned houses for 25 years, I moved to Raleigh and wanted to get a rental and take a slow approach to finding a new home. I retired at 44, and when applying for this rental, I presented them with my financial portfolio, which clearly showed I could afford a lot bigger homes than the one I was renting. They even said the owner was overly impressed with my presentation and profile. This relationship went south when it was time for a renewal. I made it VERY clear from the beginning that this was a temporary place to live till I found a home. When my year lease was up, I decided to request a 3 month extension as we were entering the business season in buying homes. I ended up talking to the owner of the property management company who was completely unprofessional in the way she spoke to me and the way she was trying to handle the situation. She treated us like we were low-income tenants who didn’t pay our bills. First, she told us they don’t do multi-month extensions. That she could do one month. I told her that wouldn’t work for us. I suggested she talk to the owner to get his thoughts. She was extremely pushy and unprofessional telling us they don’t have to agree to these terms. Five days later, she called me to tell me the owner approved the extension. (Shocker.) Of course, they upped our rent by $1M since it went month to month. It was absurd. But clearly I had no choice. Less than 3 weeks after extending are lease we started getting one year lease renewal notices. It was daily. The system kept reminding us our lease was ending July 31st and we had to resign a year if we wanted to stay. Six weeks in I got an email from the operations manager reminding us that we needed to sign a new lease for a year, even though we were only halfway through the extension. Thankfully 2 ½ weeks before the 3 month extension was up we signed an offer to purchase a home. However we would not be able to move to our new home till 15 days after our extension expired. I reached out to the property management company to see about getting another 30 day extension so we could have a smooth transition, and that was met with another VERY uncomfortable unprofessional experience with the owner of the property management company. She essentially tried to bully us. Tell us that they didn’t legally have to let us stay and that we would need to consider other options so we could vacate the house on time. I literally contacted a lawyer to discuss our options because I couldn’t believe that they wouldn’t give us the opportunity to extend for another month. After speaking to a lawyer, I sent a very nice email to the property manager insisting that she talk to the owner about the situation. It makes no sense that the owner wouldn’t want another month of “inflated rent” when they were dealing with a really bad rental market. Days went by and she finally called us to notify us that the owner was fine extending the least another month. (shocker again). The issues didn’t end here. In order for us to get our security deposit back we needed to clean the house thoroughly. We went as far as not only doing a deep cleaning of the house. I got a notification after 30 days of leaving that they were mailing our security deposit back. I assume it was for the full amount, as they didn’t specify any deductions. Of course, not surprisingly, they charged us $125 for not cleaning the stovetop and dishwasher. Why is that wrong? Well not only did we thoroughly clean both to the way it looked when we moved in, but we even treated the dishwasher with cleaning chemicals through a run cycle to disinfect and clean the dishwasher. I would NEVER rent from this ever again. I would NEVER allow them to represent a property I owned. The owner is completely unprofessional and does not represent the owners of these properties well. She is bad for business.

Chilon and her team were professional and competent from the start. They helped me get my house ready to rent and had an excellent turn around time with a great screening process to help me find a good tenant.

This management company does not deserve a star but is necessary to write a review. You need to be aware of this company. They are SLUMLORDS. You can’t even call them if there is a plumbing problem. We rented a house from them and were never late for 4 years. The house was full of rats, no heat in December because the landlord was on vacation. We were without a dishwasher or microwave for months. The jacquizi tub didn’t have working jets. The deck was falling apart and dangerous. We left the place in good condition. Every hole was plastered by a professional. This SLUMLORD has it’s own painting company and charged an outrageous amount of money using non speaking workers speaking no English. There was no security deposit or rent returned. We hired an attorney but there was no reply. BEWARE OF THIS SLUMLORD. They will ignore any issues or problems.

Above All Property Management stands out because of its commitment to transparency, integrity, and putting people first. In an industry where communication and trust are everything, their approach of full disclosure and honest guidance is refreshing. The leadership behind the company is dedicated to doing the right thing, treating people fairly, and maintaining a high standard of professionalism. If you’re looking for a property management company that values relationships, clear communication, and ethical business practices, Above All Property Management is an excellent choice.

Chilon, Jen, and everyone on the team is Above All are great, knowledgeable, and reliable. I would highly recommend to anyone in need of a property management company, you’ll absolutely be in great hands.

My overall experience trying to rent with this company was extremely disappointing. The biggest issue was the number of hidden fees that were not disclosed anywhere in the listing. These fees only appeared after submitting the application, which feels misleading and far from transparent. Communication was also a major concern. I called eight times, left a voicemail, and never received a single call back. The only responses I ever received were through email. For a property management company, this level of communication is unacceptable. If you’re considering renting from this company, be prepared for undisclosed fees and very limited communication. My wife and I lost $255 in the process, but we’d rather walk away than continue with a company that isn’t upfront about costs or responsive to applicants.

This past week I contacted this company to see a home in Durham. My husband and I sold our home yesterday and so we were looking to rent before deciding on what state to move to. Initially, no one got back to us so I called. My husband mentioned that he eventually was contacted back with a confirmation to see the home Friday at one (automated reply). My husband decided to see if we could see the home on Thursday instead and he said that the person seemed like he was being a bother and didn’t want to show the home. My husband said he was informed all their agents were busy Thursday. Then he asked for earlier Friday if possible and the contact said he didn’t know, and that he has to check. My husband waited on a reply and never got any. Finally my husband just texted back that we would keep the appointment for Friday at 1 since the person did not get back to him. On my end, I was instructed to fill out a form to see if we even qualify which I knew we did. Both are credit scores are over 700, we have no debt, and make 150,000 a year. We owned out last 2 homes and sold the recent one for 700,000 after living there nearly 5 years. We are fine financially. They asked for us to send our license and we did. Now they had our licenses before my husband was corresponding with the agent so they were aware of our race. We are black for reference. We drove nearly 3 hours to see the home, spent 300 on a hotel, at 11 am we got a confirmation for our 1 pm appointment so we headed to the home. As we sat in the driveway waiting for the agent my husband realized that they sent a cancelation soon after the confirmation with a list of general possibilities why it was canceled. No phone call and not personal text. An auto generated text that it was canceled. To say I was disappointed is an understatement. No one called to give a reason so I texted the previous number that asked for a copy of our licenses. The reply was… I am sorry Ms. Turner, we were told that we have an accepted applicant. My reply was… Just curious why you didn't mention that you had an applicant before? We wouldn't have come this far had we known. There has been no reply. No phone call to suggest other property that are available or anything. The home is still on the market to rent. It has been on the market for 70 days but the day we ask to see it, it’s all of a sudden taken but still on Zillow listed as available. I’m conservative and I for one can not stand bringing in the race card. But none of this makes any sense and it feels as if this had to do with the fact that we are black. Now if they or their clients just preferred not to rent to black people then that’s fine, it’s their property. I would just prefer you to be honest and up front with me instead of leading me to believe that we can see the property. All black renters are not the same. Call me crazy but I prefer that we be judged not by my race but judge us when you actually get to meet and know us. In addition, my husband is a military veteran who served in the Iraq War and we both have master degrees (Ga Tech, The University of Georgia, The University of Sydney). By all means, judge. You have to take care of your properties. But meet the potential renters before you make your judgement to not deal with them. We spent hundreds of dollars to drive this far to see the home which I’m sure they don’t care about. So be aware who you are choosing to do business with. Unless, you actually need a company to be the face of your race discrimination. In that case, this is probably the company for you and your property. Edit 4/18 Still haven’t gotten that phone call to apologize or indicate the reason for canceling or to suggest other open properties. But by all means, apologize on a public platform because you have been called out and need to protect your reputation. You had my number. All of my texts were actually ignored including when I told you I would leave a review. Your explanation is a hard sell but I guess you have to try. Have a good one.

I lived with Above All Property Management for almost four years, and my experience was consistently excellent. From day one, everything was handled professionally and with care. Maintenance requests were always addressed quickly and efficiently, which made a huge difference in day to day living. The staff was always courteous, responsive, and genuinely helpful whenever I needed assistance. It is clear they take pride in how they manage their properties and treat their residents. Overall, it was a smooth and positive experience, and I would absolutely recommend Above All Property Management to anyone looking for a reliable and well run property management company.

I was a tenant for 6.5 years and would still be there but I am no longer renting! Chilon and her team were always very attentive and supportive whenever I needed anything. They made sure the property stayed in great condition for the owners and the tenant which I appreciated. One time, we had a pipe burst early in the morning and Chilon was there as soon as possible to help in any way she could. I dealt with some other personal issues and she called me personally to offer her support. Strict requirements mean high quality people are renting the properties but it also means that the property management cares, which I would imagine is reassuring for the homeowners. If I had an investment property that I was able to rent out, I would definitely use them for that very reason. This is a well run company in my experience as a long term tenant.

I can’t say enough great things about my experience with this property management company. They are extremely knowledgeable and operate with complete transparency. Their team is genuinely dedicated to helping you get the most value from your property. The broker in charge, Chilon, brings years of industry experience and provides expert advice. The entire experience is professional, accessible, and they always deliver on their promises. I have complete trust and confidence in them!

When I first went through the rental process with this company, it was pleasant. I worked with their ops manager and real estate representative. I did not have the opportunity to speak to the owner. Having owned houses for 25 years, I moved to Raleigh and wanted to get a rental and take a slow approach to finding a new home. I retired at 44, and when applying for this rental, I presented them with my financial portfolio, which clearly showed I could afford a lot bigger homes than the one I was renting. They even said the owner was overly impressed with my presentation and profile. This relationship went south when it was time for a renewal. I made it VERY clear from the beginning that this was a temporary place to live till I found a home. When my year lease was up, I decided to request a 3 month extension as we were entering the business season in buying homes. I ended up talking to the owner of the property management company who was completely unprofessional in the way she spoke to me and the way she was trying to handle the situation. She treated us like we were low-income tenants who didn’t pay our bills. First, she told us they don’t do multi-month extensions. That she could do one month. I told her that wouldn’t work for us. I suggested she talk to the owner to get his thoughts. She was extremely pushy and unprofessional telling us they don’t have to agree to these terms. Five days later, she called me to tell me the owner approved the extension. (Shocker.) Of course, they upped our rent by $1M since it went month to month. It was absurd. But clearly I had no choice. Less than 3 weeks after extending are lease we started getting one year lease renewal notices. It was daily. The system kept reminding us our lease was ending July 31st and we had to resign a year if we wanted to stay. Six weeks in I got an email from the operations manager reminding us that we needed to sign a new lease for a year, even though we were only halfway through the extension. Thankfully 2 ½ weeks before the 3 month extension was up we signed an offer to purchase a home. However we would not be able to move to our new home till 15 days after our extension expired. I reached out to the property management company to see about getting another 30 day extension so we could have a smooth transition, and that was met with another VERY uncomfortable unprofessional experience with the owner of the property management company. She essentially tried to bully us. Tell us that they didn’t legally have to let us stay and that we would need to consider other options so we could vacate the house on time. I literally contacted a lawyer to discuss our options because I couldn’t believe that they wouldn’t give us the opportunity to extend for another month. After speaking to a lawyer, I sent a very nice email to the property manager insisting that she talk to the owner about the situation. It makes no sense that the owner wouldn’t want another month of “inflated rent” when they were dealing with a really bad rental market. Days went by and she finally called us to notify us that the owner was fine extending the least another month. (shocker again). The issues didn’t end here. In order for us to get our security deposit back we needed to clean the house thoroughly. We went as far as not only doing a deep cleaning of the house. I got a notification after 30 days of leaving that they were mailing our security deposit back. I assume it was for the full amount, as they didn’t specify any deductions. Of course, not surprisingly, they charged us $125 for not cleaning the stovetop and dishwasher. Why is that wrong? Well not only did we thoroughly clean both to the way it looked when we moved in, but we even treated the dishwasher with cleaning chemicals through a run cycle to disinfect and clean the dishwasher. I would NEVER rent from this ever again. I would NEVER allow them to represent a property I owned. The owner is completely unprofessional and does not represent the owners of these properties well. She is bad for business.

Chilon and her team were professional and competent from the start. They helped me get my house ready to rent and had an excellent turn around time with a great screening process to help me find a good tenant.

This management company does not deserve a star but is necessary to write a review. You need to be aware of this company. They are SLUMLORDS. You can’t even call them if there is a plumbing problem. We rented a house from them and were never late for 4 years. The house was full of rats, no heat in December because the landlord was on vacation. We were without a dishwasher or microwave for months. The jacquizi tub didn’t have working jets. The deck was falling apart and dangerous. We left the place in good condition. Every hole was plastered by a professional. This SLUMLORD has it’s own painting company and charged an outrageous amount of money using non speaking workers speaking no English. There was no security deposit or rent returned. We hired an attorney but there was no reply. BEWARE OF THIS SLUMLORD. They will ignore any issues or problems.

Above All Property Management stands out because of its commitment to transparency, integrity, and putting people first. In an industry where communication and trust are everything, their approach of full disclosure and honest guidance is refreshing. The leadership behind the company is dedicated to doing the right thing, treating people fairly, and maintaining a high standard of professionalism. If you’re looking for a property management company that values relationships, clear communication, and ethical business practices, Above All Property Management is an excellent choice.

Chilon, Jen, and everyone on the team is Above All are great, knowledgeable, and reliable. I would highly recommend to anyone in need of a property management company, you’ll absolutely be in great hands.

My overall experience trying to rent with this company was extremely disappointing. The biggest issue was the number of hidden fees that were not disclosed anywhere in the listing. These fees only appeared after submitting the application, which feels misleading and far from transparent. Communication was also a major concern. I called eight times, left a voicemail, and never received a single call back. The only responses I ever received were through email. For a property management company, this level of communication is unacceptable. If you’re considering renting from this company, be prepared for undisclosed fees and very limited communication. My wife and I lost $255 in the process, but we’d rather walk away than continue with a company that isn’t upfront about costs or responsive to applicants.

This past week I contacted this company to see a home in Durham. My husband and I sold our home yesterday and so we were looking to rent before deciding on what state to move to. Initially, no one got back to us so I called. My husband mentioned that he eventually was contacted back with a confirmation to see the home Friday at one (automated reply). My husband decided to see if we could see the home on Thursday instead and he said that the person seemed like he was being a bother and didn’t want to show the home. My husband said he was informed all their agents were busy Thursday. Then he asked for earlier Friday if possible and the contact said he didn’t know, and that he has to check. My husband waited on a reply and never got any. Finally my husband just texted back that we would keep the appointment for Friday at 1 since the person did not get back to him. On my end, I was instructed to fill out a form to see if we even qualify which I knew we did. Both are credit scores are over 700, we have no debt, and make 150,000 a year. We owned out last 2 homes and sold the recent one for 700,000 after living there nearly 5 years. We are fine financially. They asked for us to send our license and we did. Now they had our licenses before my husband was corresponding with the agent so they were aware of our race. We are black for reference. We drove nearly 3 hours to see the home, spent 300 on a hotel, at 11 am we got a confirmation for our 1 pm appointment so we headed to the home. As we sat in the driveway waiting for the agent my husband realized that they sent a cancelation soon after the confirmation with a list of general possibilities why it was canceled. No phone call and not personal text. An auto generated text that it was canceled. To say I was disappointed is an understatement. No one called to give a reason so I texted the previous number that asked for a copy of our licenses. The reply was… I am sorry Ms. Turner, we were told that we have an accepted applicant. My reply was… Just curious why you didn't mention that you had an applicant before? We wouldn't have come this far had we known. There has been no reply. No phone call to suggest other property that are available or anything. The home is still on the market to rent. It has been on the market for 70 days but the day we ask to see it, it’s all of a sudden taken but still on Zillow listed as available. I’m conservative and I for one can not stand bringing in the race card. But none of this makes any sense and it feels as if this had to do with the fact that we are black. Now if they or their clients just preferred not to rent to black people then that’s fine, it’s their property. I would just prefer you to be honest and up front with me instead of leading me to believe that we can see the property. All black renters are not the same. Call me crazy but I prefer that we be judged not by my race but judge us when you actually get to meet and know us. In addition, my husband is a military veteran who served in the Iraq War and we both have master degrees (Ga Tech, The University of Georgia, The University of Sydney). By all means, judge. You have to take care of your properties. But meet the potential renters before you make your judgement to not deal with them. We spent hundreds of dollars to drive this far to see the home which I’m sure they don’t care about. So be aware who you are choosing to do business with. Unless, you actually need a company to be the face of your race discrimination. In that case, this is probably the company for you and your property. Edit 4/18 Still haven’t gotten that phone call to apologize or indicate the reason for canceling or to suggest other open properties. But by all means, apologize on a public platform because you have been called out and need to protect your reputation. You had my number. All of my texts were actually ignored including when I told you I would leave a review. Your explanation is a hard sell but I guess you have to try. Have a good one.

I lived with Above All Property Management for almost four years, and my experience was consistently excellent. From day one, everything was handled professionally and with care. Maintenance requests were always addressed quickly and efficiently, which made a huge difference in day to day living. The staff was always courteous, responsive, and genuinely helpful whenever I needed assistance. It is clear they take pride in how they manage their properties and treat their residents. Overall, it was a smooth and positive experience, and I would absolutely recommend Above All Property Management to anyone looking for a reliable and well run property management company.

I was a tenant for 6.5 years and would still be there but I am no longer renting! Chilon and her team were always very attentive and supportive whenever I needed anything. They made sure the property stayed in great condition for the owners and the tenant which I appreciated. One time, we had a pipe burst early in the morning and Chilon was there as soon as possible to help in any way she could. I dealt with some other personal issues and she called me personally to offer her support. Strict requirements mean high quality people are renting the properties but it also means that the property management cares, which I would imagine is reassuring for the homeowners. If I had an investment property that I was able to rent out, I would definitely use them for that very reason. This is a well run company in my experience as a long term tenant.

I can’t say enough great things about my experience with this property management company. They are extremely knowledgeable and operate with complete transparency. Their team is genuinely dedicated to helping you get the most value from your property. The broker in charge, Chilon, brings years of industry experience and provides expert advice. The entire experience is professional, accessible, and they always deliver on their promises. I have complete trust and confidence in them!