⭐️ Very disappointing experience. Communication with management has been extremely poor. They stopped responding to us and have been very difficult to reach. We moved in at the beginning of this month, and the apartment was not ready for move-in. It was dirty, and the AC was not working. We have now been without AC for 18 days, and despite multiple attempts to contact management, we have not received a response or a clear solution. We were also charged the move-in fee twice without any explanation. We understand that maintenance issues can happen, but the lack of communication and follow-through has made this experience extremely frustrating.

Working with this property management company has been a deeply frustrating experience. The only time they provided decent service was when they were actively trying to persuade me to sign the contract. Immediately after the ink was dry, my original point of contact vanished, and I was handed off to a team that was unresponsive, unhelpful, and difficult to communicate with. On top of poor management, their maintenance practices are completely unreasonable—they force you to use their own contractors and charge egregiously high rates for basic repairs. Save yourself the headache and look elsewhere.

Our landlord changed the house we were renting that was originally from Prime Properties (PP) over to another property management company but because PP had not updated their internal system/property portal, we were being erroneously flagged for late payment, late fees, and sent notice of the eviction process started despite the property no longer being managed by them. We had made multiple email and phone call attempts to speak with Seneca C , the PP staff member who reached out to us initially for the above, and even included the new property management company to assist but none of us were able to get through or receive any follow up from PP staff and so receiving the above notices caused undue stress for my family for several days. We finally got through and spoke with Thomas T. and learned that their systems were automatically sending out communication which showed to us that 1) the internal team does not update their system in a timely manner, 2) email communication is not effectively monitored, and 3) their automated systems lack any human oversight. Had these been addressed effectively then the property and our online portal would properly reflect with consideration the new property management switchover, communication back from PP staff to confirm the update, and no communication sent to us about late payment, late fees, or threat of eviction. There is a clear lack of someone or the team failing to review their online portal and properties effectively and our experience with this leads us to never want to be involved with a property managed by this company and it's team in the future.

One of the worst property management companies that I have ever dealt with they never answer the phone. They do not respond to emails. They told us multiple times that we are not paying our utilities through our rent portal app and we pay our utilities separate and put them in our name which we did yet they keep charging us our utilities each month with our rent. Every time we try and get in contact with somebody about this matter, it’s never resolved. Our move-in process was terrible. our utilities weren’t even turned on. No one did a walk-through the house Prior to us moving in The home was dirty and had bugs everywhere

Hard company to get in contact with. Difficult to view properties; self tour and PIN codes provided do not work and again not able to reach agent or company. I receive automatic emails with no way to reply back, thanking me for viewing the property that I couldn't view.

Bear on the maintenance team at Prime Properties is the “Best”. He is very responsive with requests and quotes, he has even gone above and beyond to get additional quotes and estimates when he thinks a better price can be sourced. Nothing seems to hard for him to do, to keep his customers satisfied. I love dealing with him and he is a great asset to Prime Properties.

Prime Properties was very helpful; everyone was very kind, especially Paul who was very patient in helping us fill out the form. When something breaks down, they respond quickly; they are all excellent.

Prime Properties manages properties for me and when I need something done for them, Bear gets it done. He is quick to respond to issues and easy to get a hold of.

We have had Prime Properties Austin manage my rentals in Austin area for over a decade now - they are straightforward, competent, good property managers. Steven "Bear" has been one of our most common interface with prime properties, overseeing their repair, pointing us towards preventive maintenance etc. We are very pleased with Prime Properties, Steven, and their care and upkeep of our properties.

I found Bear to be very responsive, knowledgeable and helpful during all my maintenance dealings. He was very helpful in obtaining various quotes at my request and always had my best interests at heart. It’s always been a pleasure working with him and I have no hesitation recommending him.

Thomas runs what could be considered the strongest property management firm in the Austin metro area! He's professional, organized, and candid about the market and opportunities. I'm honored to work with him and call him a friend!

Thomas runs what could be considered the strongest property management firm in the Austin metro area! He's professional, organized, and candid about the market and opportunities. I'm honored to work with him and call him a friend!

⭐️ Very disappointing experience. Communication with management has been extremely poor. They stopped responding to us and have been very difficult to reach. We moved in at the beginning of this month, and the apartment was not ready for move-in. It was dirty, and the AC was not working. We have now been without AC for 18 days, and despite multiple attempts to contact management, we have not received a response or a clear solution. We were also charged the move-in fee twice without any explanation. We understand that maintenance issues can happen, but the lack of communication and follow-through has made this experience extremely frustrating.

Working with this property management company has been a deeply frustrating experience. The only time they provided decent service was when they were actively trying to persuade me to sign the contract. Immediately after the ink was dry, my original point of contact vanished, and I was handed off to a team that was unresponsive, unhelpful, and difficult to communicate with. On top of poor management, their maintenance practices are completely unreasonable—they force you to use their own contractors and charge egregiously high rates for basic repairs. Save yourself the headache and look elsewhere.

Our landlord changed the house we were renting that was originally from Prime Properties (PP) over to another property management company but because PP had not updated their internal system/property portal, we were being erroneously flagged for late payment, late fees, and sent notice of the eviction process started despite the property no longer being managed by them. We had made multiple email and phone call attempts to speak with Seneca C , the PP staff member who reached out to us initially for the above, and even included the new property management company to assist but none of us were able to get through or receive any follow up from PP staff and so receiving the above notices caused undue stress for my family for several days. We finally got through and spoke with Thomas T. and learned that their systems were automatically sending out communication which showed to us that 1) the internal team does not update their system in a timely manner, 2) email communication is not effectively monitored, and 3) their automated systems lack any human oversight. Had these been addressed effectively then the property and our online portal would properly reflect with consideration the new property management switchover, communication back from PP staff to confirm the update, and no communication sent to us about late payment, late fees, or threat of eviction. There is a clear lack of someone or the team failing to review their online portal and properties effectively and our experience with this leads us to never want to be involved with a property managed by this company and it's team in the future.

One of the worst property management companies that I have ever dealt with they never answer the phone. They do not respond to emails. They told us multiple times that we are not paying our utilities through our rent portal app and we pay our utilities separate and put them in our name which we did yet they keep charging us our utilities each month with our rent. Every time we try and get in contact with somebody about this matter, it’s never resolved. Our move-in process was terrible. our utilities weren’t even turned on. No one did a walk-through the house Prior to us moving in The home was dirty and had bugs everywhere

Hard company to get in contact with. Difficult to view properties; self tour and PIN codes provided do not work and again not able to reach agent or company. I receive automatic emails with no way to reply back, thanking me for viewing the property that I couldn't view.

Bear on the maintenance team at Prime Properties is the “Best”. He is very responsive with requests and quotes, he has even gone above and beyond to get additional quotes and estimates when he thinks a better price can be sourced. Nothing seems to hard for him to do, to keep his customers satisfied. I love dealing with him and he is a great asset to Prime Properties.

Prime Properties was very helpful; everyone was very kind, especially Paul who was very patient in helping us fill out the form. When something breaks down, they respond quickly; they are all excellent.

Prime Properties manages properties for me and when I need something done for them, Bear gets it done. He is quick to respond to issues and easy to get a hold of.

We have had Prime Properties Austin manage my rentals in Austin area for over a decade now - they are straightforward, competent, good property managers. Steven "Bear" has been one of our most common interface with prime properties, overseeing their repair, pointing us towards preventive maintenance etc. We are very pleased with Prime Properties, Steven, and their care and upkeep of our properties.

I found Bear to be very responsive, knowledgeable and helpful during all my maintenance dealings. He was very helpful in obtaining various quotes at my request and always had my best interests at heart. It’s always been a pleasure working with him and I have no hesitation recommending him.