Business Page
Rentals America - Phoenix
Property Manager
4.5 stars
978 Reviews
Markets served
Phoenix, AZ
Avondale, AZ
Anthem, AZ
Buckeye, AZ
Chandler, AZ
Carefree, AZ
Peoria, AZ
Tempe, AZ
Gilbert, AZ
Litchfield Park, AZ
El Mirage, AZ
Mesa, AZ
Queen Creek, AZ
Goodyear, AZ
Paradise Valley, AZ
Scottsdale, AZ
San Tan Valley, AZ
Youngtown, AZ
Florence, AZ
Cave Creek, AZ
Maricopa, AZ
Surprise, AZ
Fountain Hills, AZ
Glendale, AZ
Tolleson, AZ
Sun City, AZ
Licenses, Designations or Certificates
License Number: LC583785000
About us
Quality Tenants, Great Guarantees! Rentals America Phoenix provides full service property management for residential properties throughout Phoenix and surrounding areas. Our team is completely dedicated to property management. We handle all the day to day hassles so you can rest easy. OUR SERVICES - Fast Leasing & Low Vacancy - Expert Rental Price Analysis - Professional Photography - Wide-Reaching Advertising - Flexible Showing Schedules - Comprehensive Tenant Screening - Lease Signing & Deposits - Detailed Inspections - Quality 24/7 Maintenance - Online Portal Access - Rentals America Rewards - Dedicated Property Manager OUR GUARANTEES - Tenant Placement Guarantee - Eviction Protection Guarantee - 90 Day Money-Back Guarantee - Satisfaction Guarantee
Specialties
Long-term rental: 12+ months
Single-family/Townhouse/Condo
Reviews (978)
4.5 stars
978 Reviews
4.5 stars
978 Reviews
0.0 star
0 Reviews
5.0 stars
2 weeks ago
Reviewed by
veronica sanchez
What a pleasant experience I had with this company as a renter. I read a lot of reviews before securing a home rental. As a first time home renter I heard lots of horror stories on property management and hidden fees. Rentals America was so transparent. We had a few things that needed repairs in our short 1.5 year stay , but I was met with a quick response every time and a resolution to my repair requests every single time. We enjoyed the comfort of our rental . When it came time to give a letter of intention to move the process was seamless. My property manager Jason Black gave clear direction on how to prepare for and complete the move out. I am so thankful to be able to work with such an honest company. I would definitely recommend them to my family and friends.
4.0 stars
3 weeks ago
Reviewed by
Dan Liljeberg
The inside of this 3 bedroom 2 bath house is beautiful. Great entry, kitchen and open living concept is perfect. Master bedroom, bath and shower are great. Ample closet space. Backyard is ok but no trees or landscaping. Neighborhood is ok and it’s very convenient to shopping and amenities in the area. Good price point compared to houses we’ve looked at.
5.0 stars
a month ago
Reviewed by
Shelly Asher
Just wanted to say I’ve used Rentals America for probably three years now, and everything went perfectly. Kim McGill was my property manager and she did everything quickly and answered all my questions. She was very friendly. Working with her made everything easy. The forms to fill out are easy and I just never could have done it without a company Like Rentals America. I am selling my property now, which is the only reason I will be saying goodbye to them. But I definitely recommend them.
5.0 stars
a month ago
Reviewed by
Sydney Wilcoxson
Monica Charbeneau with Rentals America was our property manager in Arizona and she was top notch. Always responsive and willing to communicate and in a very timely manner. We were really happy having this management company looking after the rental we were in.
1.0 star
2 months ago
Reviewed by
Michele A
My husband and I have been in constant communication with this property management company with a rental listing that has been listed for months, however, they have since stopped communicating with us after unauthorized charges were made.
Before ever applying, we called and asked if there were any applications being processed, to which they stated no. We submitted our applications the same day that we verified that there were no other applications. When we called the following day to follow up, as we had not heard back from anyone, we found out there was in fact an application submitted before us. This should have been the first red flag, but we proceeded to let Rentals America know to keep us on the list. We also spoke with several people regarding our application to let them know that we would need a co-signer and that we were trying to run our applications and get approval BEFORE the beginning of the month. Without our knowledge or consent, they charged our application fees and ran our application, AFTER we would no longer be able to get approved or be able to obtain keys before the 1st. We were also told that we would be allowed to have a co-signer, yet we were still denied and told that EVERY applicant needs a minimum credit score.. so I am genuinely confused on what the purpose of a co-signer would be if all applicants needed a minimum credit score. We tried to contact Kory the moment our application was processed but have not heard back from anyone for the last 9 days. Again, no idea why they would move forward with processing the application knowing the circumstances with the co-signer and move-in deadline. After contacting another representative to assist us, they stated that they do not let applicants know when they are processing the application and the only notification would come via email whether approved or denied - very confused on their lack of professionalism and customer service. Genuinely seems like this is just a money hungry company that knowingly collects application fees from unqualified candidates.. now I know why their listings stay on the market for so long at such a low rate... I would avoid applying to any properties from Rentals America.
5.0 stars
2 months ago
Reviewed by
PHX CAT
I have had a great experience with Rentals America and highly recommend them as a Property Management Company. I worked with Lorrie Baker in the beginning. Lorrie has gone above and beyond in making sure all of my questions were answered and not only that has provided referrals to me in an extremely timely manner. Joan reached out to me just checking in once I made transition to Rentals America. She wanted to make sure everything was going well, which it was. Cathy Kelley is my Property Manager, and I could not be happier. Cathy made the transition of a new tenant seamless. She is very responsive when I have questions. She has never made me feel like something was not completely addressed, she is very thorough. Overall, Rentals America provides a service that goes above and beyond and has never made me feel in doubt of my decision to switch Property Management Companies! I feel like RA provides an exceptional service and highly recommend going with them as a Property Management Company.
5.0 stars
2 months ago
Reviewed by
Andrea Lewis
Diana Madrigal is the best property manager we've ever had! We love how great she is at communicating things, her knowledge, and her patience. She is above and beyond and honestly we are so grateful for her. She really, really is the best. I don't trust anyone else except her to manager our properties.
2.0 stars
3 months ago
Reviewed by
Cass Martin
My partner and I were highly interested in a property and wanted to book a tour on their direct site through the listing. We went through step by step gave them ID info and other personal info (that was really odd for them to ask before we even saw the property like SSN?) Got prompted that we didn't qualify immediately. We called the office closest to us. I was told it was possible due to the move in date I may have put. Stating they only allow people to tour basically if they are looking to move within 30 days... I explained we do not know if that would be a possibly without seeing the property... I explained as far as questions I was promoted to answer, there was no such question that asked other thank ID and personal info. Front desk lady was very nice and professional and is the reason for the 2 stars. however, she told me I had to book a tour directly through zillow I believe or something else? I told her I was booking this through their actual website on the listing and she but me on hold then transferred my to manager that already was out for the day. Working in property management myself. I understand safety precautions when schedule self guided tours especially. In this case, I just feel like the company just is not good at smooth processes for at the very least a tour... and I am looking into other properties and other companies. I would not recommend working with this company. :/
5.0 stars
2 weeks ago
Reviewed by
veronica sanchez
What a pleasant experience I had with this company as a renter. I read a lot of reviews before securing a home rental. As a first time home renter I heard lots of horror stories on property management and hidden fees. Rentals America was so transparent. We had a few things that needed repairs in our short 1.5 year stay , but I was met with a quick response every time and a resolution to my repair requests every single time. We enjoyed the comfort of our rental . When it came time to give a letter of intention to move the process was seamless. My property manager Jason Black gave clear direction on how to prepare for and complete the move out. I am so thankful to be able to work with such an honest company. I would definitely recommend them to my family and friends.
4.0 stars
3 weeks ago
Reviewed by
Dan Liljeberg
The inside of this 3 bedroom 2 bath house is beautiful. Great entry, kitchen and open living concept is perfect. Master bedroom, bath and shower are great. Ample closet space. Backyard is ok but no trees or landscaping. Neighborhood is ok and it’s very convenient to shopping and amenities in the area. Good price point compared to houses we’ve looked at.
5.0 stars
a month ago
Reviewed by
Shelly Asher
Just wanted to say I’ve used Rentals America for probably three years now, and everything went perfectly. Kim McGill was my property manager and she did everything quickly and answered all my questions. She was very friendly. Working with her made everything easy. The forms to fill out are easy and I just never could have done it without a company Like Rentals America. I am selling my property now, which is the only reason I will be saying goodbye to them. But I definitely recommend them.
5.0 stars
a month ago
Reviewed by
Sydney Wilcoxson
Monica Charbeneau with Rentals America was our property manager in Arizona and she was top notch. Always responsive and willing to communicate and in a very timely manner. We were really happy having this management company looking after the rental we were in.
1.0 star
2 months ago
Reviewed by
Michele A
My husband and I have been in constant communication with this property management company with a rental listing that has been listed for months, however, they have since stopped communicating with us after unauthorized charges were made.
Before ever applying, we called and asked if there were any applications being processed, to which they stated no. We submitted our applications the same day that we verified that there were no other applications. When we called the following day to follow up, as we had not heard back from anyone, we found out there was in fact an application submitted before us. This should have been the first red flag, but we proceeded to let Rentals America know to keep us on the list. We also spoke with several people regarding our application to let them know that we would need a co-signer and that we were trying to run our applications and get approval BEFORE the beginning of the month. Without our knowledge or consent, they charged our application fees and ran our application, AFTER we would no longer be able to get approved or be able to obtain keys before the 1st. We were also told that we would be allowed to have a co-signer, yet we were still denied and told that EVERY applicant needs a minimum credit score.. so I am genuinely confused on what the purpose of a co-signer would be if all applicants needed a minimum credit score. We tried to contact Kory the moment our application was processed but have not heard back from anyone for the last 9 days. Again, no idea why they would move forward with processing the application knowing the circumstances with the co-signer and move-in deadline. After contacting another representative to assist us, they stated that they do not let applicants know when they are processing the application and the only notification would come via email whether approved or denied - very confused on their lack of professionalism and customer service. Genuinely seems like this is just a money hungry company that knowingly collects application fees from unqualified candidates.. now I know why their listings stay on the market for so long at such a low rate... I would avoid applying to any properties from Rentals America.
5.0 stars
2 months ago
Reviewed by
PHX CAT
I have had a great experience with Rentals America and highly recommend them as a Property Management Company. I worked with Lorrie Baker in the beginning. Lorrie has gone above and beyond in making sure all of my questions were answered and not only that has provided referrals to me in an extremely timely manner. Joan reached out to me just checking in once I made transition to Rentals America. She wanted to make sure everything was going well, which it was. Cathy Kelley is my Property Manager, and I could not be happier. Cathy made the transition of a new tenant seamless. She is very responsive when I have questions. She has never made me feel like something was not completely addressed, she is very thorough. Overall, Rentals America provides a service that goes above and beyond and has never made me feel in doubt of my decision to switch Property Management Companies! I feel like RA provides an exceptional service and highly recommend going with them as a Property Management Company.
5.0 stars
2 months ago
Reviewed by
Andrea Lewis
Diana Madrigal is the best property manager we've ever had! We love how great she is at communicating things, her knowledge, and her patience. She is above and beyond and honestly we are so grateful for her. She really, really is the best. I don't trust anyone else except her to manager our properties.
2.0 stars
3 months ago
Reviewed by
Cass Martin
My partner and I were highly interested in a property and wanted to book a tour on their direct site through the listing. We went through step by step gave them ID info and other personal info (that was really odd for them to ask before we even saw the property like SSN?) Got prompted that we didn't qualify immediately. We called the office closest to us. I was told it was possible due to the move in date I may have put. Stating they only allow people to tour basically if they are looking to move within 30 days... I explained we do not know if that would be a possibly without seeing the property... I explained as far as questions I was promoted to answer, there was no such question that asked other thank ID and personal info. Front desk lady was very nice and professional and is the reason for the 2 stars. however, she told me I had to book a tour directly through zillow I believe or something else? I told her I was booking this through their actual website on the listing and she but me on hold then transferred my to manager that already was out for the day. Working in property management myself. I understand safety precautions when schedule self guided tours especially. In this case, I just feel like the company just is not good at smooth processes for at the very least a tour... and I am looking into other properties and other companies. I would not recommend working with this company. :/