One positive aspect of this property management company is the condition of their homes. Every property I viewed was clean and well-maintained, which reflects attention to upkeep and presentation. Unfortunately, my experience with their customer service was extremely disappointing. The level of communication and overall professionalism fell far short of expectations. In my case, the verification process was unnecessarily prolonged and inefficient. Instead of resolving questions through a brief phone conversation about my situation, finances, and strong credentials, I received more than 30 separate emails. This approach made the process far more complicated and frustrating than necessary. Additionally, when properties remain on the market for extended periods, it raises legitimate concerns about the company’s effectiveness in marketing and leasing or selling those homes. Property owners depend on management companies to act proactively and efficiently, and prolonged vacancies may suggest deficiencies in follow-through and client service. While the homes themselves are presented well, significant improvements are needed in communication, efficiency, and overall customer service. Because of this reason, I would not be interested in working with this company ever again or recommending them to anyone

I used this company for property management and unfortunately had a very poor experience. The manager assigned to my property was extremely unresponsive and rarely returned calls. I have call logs showing multiple attempts to reach her without follow-up. Communication only seemed to happen when money was involved. During November and December, she appeared to be out of the office almost every week, which made it very difficult to get anything handled. At one point I had a qualified rental lead and gave them her contact information, but she never returned their call. I ended up handling the lease myself to avoid losing the tenant. Despite that, the company still wanted to charge management fees for a lease they did not facilitate. Overall, the lack of responsiveness and support defeated the purpose of hiring a property management company. I would strongly recommend clarifying expectations and communication standards upfront before signing with this firm.

We have consistently bragged to others about our positive experiences with Rentals America. The staff works hard to deliver messages and any needed solutions quickly, and allows us to choose contractors of our choice. This is a bonus. They are always polite and efficient, pleasant to work with, and attentive to our wishes.

What a pleasant experience I had with this company as a renter. I read a lot of reviews before securing a home rental. As a first time home renter I heard lots of horror stories on property management and hidden fees. Rentals America was so transparent. We had a few things that needed repairs in our short 1.5 year stay , but I was met with a quick response every time and a resolution to my repair requests every single time. We enjoyed the comfort of our rental . When it came time to give a letter of intention to move the process was seamless. My property manager Jason Black gave clear direction on how to prepare for and complete the move out. I am so thankful to be able to work with such an honest company. I would definitely recommend them to my family and friends.

The inside of this 3 bedroom 2 bath house is beautiful. Great entry, kitchen and open living concept is perfect. Master bedroom, bath and shower are great. Ample closet space. Backyard is ok but no trees or landscaping. Neighborhood is ok and it’s very convenient to shopping and amenities in the area. Good price point compared to houses we’ve looked at.

Just wanted to say I’ve used Rentals America for probably three years now, and everything went perfectly. Kim McGill was my property manager and she did everything quickly and answered all my questions. She was very friendly. Working with her made everything easy. The forms to fill out are easy and I just never could have done it without a company Like Rentals America. I am selling my property now, which is the only reason I will be saying goodbye to them. But I definitely recommend them.

I have had a great experience with Rentals America and highly recommend them as a Property Management Company. I worked with Lorrie Baker in the beginning. Lorrie has gone above and beyond in making sure all of my questions were answered and not only that has provided referrals to me in an extremely timely manner. Joan reached out to me just checking in once I made transition to Rentals America. She wanted to make sure everything was going well, which it was. Cathy Kelley is my Property Manager, and I could not be happier. Cathy made the transition of a new tenant seamless. She is very responsive when I have questions. She has never made me feel like something was not completely addressed, she is very thorough. Overall, Rentals America provides a service that goes above and beyond and has never made me feel in doubt of my decision to switch Property Management Companies! I feel like RA provides an exceptional service and highly recommend going with them as a Property Management Company.

Diana Madrigal is the best property manager we've ever had! We love how great she is at communicating things, her knowledge, and her patience. She is above and beyond and honestly we are so grateful for her. She really, really is the best. I don't trust anyone else except her to manager our properties.

One positive aspect of this property management company is the condition of their homes. Every property I viewed was clean and well-maintained, which reflects attention to upkeep and presentation. Unfortunately, my experience with their customer service was extremely disappointing. The level of communication and overall professionalism fell far short of expectations. In my case, the verification process was unnecessarily prolonged and inefficient. Instead of resolving questions through a brief phone conversation about my situation, finances, and strong credentials, I received more than 30 separate emails. This approach made the process far more complicated and frustrating than necessary. Additionally, when properties remain on the market for extended periods, it raises legitimate concerns about the company’s effectiveness in marketing and leasing or selling those homes. Property owners depend on management companies to act proactively and efficiently, and prolonged vacancies may suggest deficiencies in follow-through and client service. While the homes themselves are presented well, significant improvements are needed in communication, efficiency, and overall customer service. Because of this reason, I would not be interested in working with this company ever again or recommending them to anyone

I used this company for property management and unfortunately had a very poor experience. The manager assigned to my property was extremely unresponsive and rarely returned calls. I have call logs showing multiple attempts to reach her without follow-up. Communication only seemed to happen when money was involved. During November and December, she appeared to be out of the office almost every week, which made it very difficult to get anything handled. At one point I had a qualified rental lead and gave them her contact information, but she never returned their call. I ended up handling the lease myself to avoid losing the tenant. Despite that, the company still wanted to charge management fees for a lease they did not facilitate. Overall, the lack of responsiveness and support defeated the purpose of hiring a property management company. I would strongly recommend clarifying expectations and communication standards upfront before signing with this firm.

We have consistently bragged to others about our positive experiences with Rentals America. The staff works hard to deliver messages and any needed solutions quickly, and allows us to choose contractors of our choice. This is a bonus. They are always polite and efficient, pleasant to work with, and attentive to our wishes.

What a pleasant experience I had with this company as a renter. I read a lot of reviews before securing a home rental. As a first time home renter I heard lots of horror stories on property management and hidden fees. Rentals America was so transparent. We had a few things that needed repairs in our short 1.5 year stay , but I was met with a quick response every time and a resolution to my repair requests every single time. We enjoyed the comfort of our rental . When it came time to give a letter of intention to move the process was seamless. My property manager Jason Black gave clear direction on how to prepare for and complete the move out. I am so thankful to be able to work with such an honest company. I would definitely recommend them to my family and friends.

The inside of this 3 bedroom 2 bath house is beautiful. Great entry, kitchen and open living concept is perfect. Master bedroom, bath and shower are great. Ample closet space. Backyard is ok but no trees or landscaping. Neighborhood is ok and it’s very convenient to shopping and amenities in the area. Good price point compared to houses we’ve looked at.

Just wanted to say I’ve used Rentals America for probably three years now, and everything went perfectly. Kim McGill was my property manager and she did everything quickly and answered all my questions. She was very friendly. Working with her made everything easy. The forms to fill out are easy and I just never could have done it without a company Like Rentals America. I am selling my property now, which is the only reason I will be saying goodbye to them. But I definitely recommend them.

I have had a great experience with Rentals America and highly recommend them as a Property Management Company. I worked with Lorrie Baker in the beginning. Lorrie has gone above and beyond in making sure all of my questions were answered and not only that has provided referrals to me in an extremely timely manner. Joan reached out to me just checking in once I made transition to Rentals America. She wanted to make sure everything was going well, which it was. Cathy Kelley is my Property Manager, and I could not be happier. Cathy made the transition of a new tenant seamless. She is very responsive when I have questions. She has never made me feel like something was not completely addressed, she is very thorough. Overall, Rentals America provides a service that goes above and beyond and has never made me feel in doubt of my decision to switch Property Management Companies! I feel like RA provides an exceptional service and highly recommend going with them as a Property Management Company.

Diana Madrigal is the best property manager we've ever had! We love how great she is at communicating things, her knowledge, and her patience. She is above and beyond and honestly we are so grateful for her. She really, really is the best. I don't trust anyone else except her to manager our properties.