Entrusting our home to PMI of Fairfax turned a cross-country military relocation into a severe, avoidable strain on our family. Prospective clients should prepare for critical documentation gaps, poor-quality communication, and heavy reliance on automated AI responses when direct, human support is needed most. PMI took over management of our home in March 2025 from a prior firm without conducting an intake inspection. In July 2026, while our family was mid-relocation, they finally disclosed that baseline records were missing after conducting an inadequate move-out review. Left without professional support, we had to act as our own property manager. We retrieved prior firm records, corrected administrative findings, and spent $1,500 out-of-pocket on legal counsel and an independent home inspector to document tenant damages. Compounding this stress, the home sat unmonitored during summer heatwaves without power or climate control, resulting in certified mold growth. Direct resolution attempts were routinely derailed by poor-quality responses that barely addressed our questions, alongside automated AI replies that created frustrating redundancy and lacked basic context. Having exhausted direct channels, we finalized this matter by submitting our complete records, third-party inspection reports, and formal complaints to the state regulatory board.

Usually don't write reviews, but I feel inclined to so people don't get their hopes up. A couple of friends and I were looking for a place to live post-graduation. Throughout the process, we came across one of the properties managed through PMI, and we messaged them inquiring about possibly touring the place. It took a couple of days, but they got back to us and we were able to book a tour. Everything in the beginning went smoothly; we ended up loving the place and immediately submitted an application. Communication went well at first, but after the first couple of days of submitting, we heard nothing. Even after a week of communicating and following up multiple times, we heard nothing. My friend was texting John and we were being left on read, and we had no idea what was going on. All I got was one phone call saying they were reviewing our application and waiting for the owner's approval. For context, we applied in late July/Early August, didn't hear back for a week, and received a phone call telling me to wait and that they would let me know asap. So we continued waiting until we received an email today (August 19). At this point, most of my roommates had already started their full-time jobs and had no place to live. We called multiple times, and we were ignored every time (even left a message). Fortunately, we were able to find a nice house in the time we were waiting; we got approved and signed the lease all within 4 days, so I know it doesn't take that long to get an application reviewed and to be considered. Even though we found somewhere to live, it was still very last minute for us and we are having to move into a new house while we have a lot of things going on in our lives. I am not upset about not getting accepted; I am upset because of the lack of communication and, to be quite frank, the inconsideration we received time after time again. A few words for the company: don't play with your clients' time; it is the most valuable asset we humans have. All it takes is a simple email or phone call and a little bit of effort. Thanks.

Welp. I didn't want to do this but here I am. If you are a prospective tenant and see PMI or John Malatesta on your lease agreement you might as well enjoy being resigned to the slumlord life. John and his minion CJ and their AI bot David will ignore your requests and take weeks to even months to fix things that you use daily and that you are promised in your lease agreement. For property owners- these guys will not treat your tenants well. You will lose high quality tenants because of their inept property management. We've been waiting for our dryer that was a promised working appliance in the lease to be fixed for 2 months, we move in in june. Gave a few weeks before we fully moved in to replace or fix. It didnt matter. We have sent emails, used their portal, called, texted, used their AI bot, and nothing has mattered. They cleaned our dryer vent but the issue remains. They seem to believe we are lying. As if we love to go to the laundromat at our own expense week in week out. 🙃 Prospective tenants- look elsewhere. Prospective landlords that actually want to treat tenants well- look elsewhere.

Defrauded me of over $1600 and refused to pay HOA dues, leaving me unable to access my own neighborhood without going through visitor access for the entire duration of my lease. Avoid these scammers.

These people are great! My son is a property owner and they really helped him out when they handled a crisis with his tenant that came up 2 days before his wedding. They were great and handled everything perfectly! I highly recommend them.

PMI is a wonderful company, very good customer service, quick to respond with great results! Five stars all-around, would highly recommend!

Recently had a maintenance request and it was handled very quickly. They kept me in the loop for communication, and the vendor that handled my issue was very professional and knowledgeable.

I am currently a tenant with PMI as the property management. I submitted a maintenance more than two months ago and they never responded to it. I emailed the property manager a few days ago and they still haven't responded. I called and instead of speaking to a person, I was speaking to an AI? Even then, after the AI assistant transferred me to the property manager they didn't even pick up? It's business hours. I am very disappointed, they are completely unresponsive. UPDATE: Until I see improvement in responsiveness, I'm still not going to update my review from 1 star. I shouldn't need to write a review to get a response from the company. Responding to what John has said, the tenant portal has said the maintenance request was open even before writing this review. So either the tenant portal is bad and you need to get a better service or you are being dishonest about it being closed.. Either way, not acceptable.

Unprofessional and unresponsive just like the reviews say. I generally only write reviews if giving 5 stars, but sometimes it's worth taking the time to write reviews to warn other people. Read the reviews on here - they all say the same thing ... Polite at first and then after that, just simply unprofessional and stops responding. He charges higher application fees than pretty much everyone else in the area and says he will call back with a response regardless of whether the owner is moving forward or not, but as reviews indicate (by both owners and renters), he does not respond. Home owners - please pick anyone else to manage your property, and renters - if you see managed by PMI or John, simply don't waste your time or money. UPDATE: Adding a response to the company's response. Most of their replies to bad reviews say "more context is needed" .... It is actually not. When you have a number of people writing the exact same thing in their review, there is something to it. If it was only one bad review, perhaps context helps, but it's a number of bad reviews saying the same thing. I sent a follow-up text - no response. I sent a follow-up email - no response. And I left a follow-up voicemail asking for response either way - again no response just like all the others wrote. No context necessary. Unprofessional and unresponsive (until you write a bad review and suddenly they respond).

John Malatesta was great at the beginning. Very nice and charming personality. He went to my property and helped a renter get into the building on a weekend when they were locked out. I really thought the property management set up was going to work out. However, one month in to him working for me, he completely stopped responding to me, my staff, and my tenants. This resulted in the loss of two lease renewals and loss of 4 new tenants. After two weeks of attempting by calls, texts, emails, portal system, and physically stopping by his PMI office in Reston I resorted to communicating with John through Google review. This is the first communication type that worked. He responded to the Google review and stated he was having technical difficulties. However, I had called him from an unknown phone number and he did actually answer. I am not saying he is not being truthful but I am saying that his technical difficulties appeared to be very selective. He also did not collect documents from the renters such as renters’ insurance, business licenses, and background checks. It created so much additional work for myself and my staff. I did change this review from a one start to a two star because he returned my money back to me when he could have easily stolen it. My previous contractor actually did steal from me so the bar is low. I also deleted the one-star review where I attempted to communicate with him out of respect for his privacy. The whole situation is really disappointing and frankly makes me sad. - Dr. Waggel of Improve Life PLLC

Entrusting our home to PMI of Fairfax turned a cross-country military relocation into a severe, avoidable strain on our family. Prospective clients should prepare for critical documentation gaps, poor-quality communication, and heavy reliance on automated AI responses when direct, human support is needed most. PMI took over management of our home in March 2025 from a prior firm without conducting an intake inspection. In July 2026, while our family was mid-relocation, they finally disclosed that baseline records were missing after conducting an inadequate move-out review. Left without professional support, we had to act as our own property manager. We retrieved prior firm records, corrected administrative findings, and spent $1,500 out-of-pocket on legal counsel and an independent home inspector to document tenant damages. Compounding this stress, the home sat unmonitored during summer heatwaves without power or climate control, resulting in certified mold growth. Direct resolution attempts were routinely derailed by poor-quality responses that barely addressed our questions, alongside automated AI replies that created frustrating redundancy and lacked basic context. Having exhausted direct channels, we finalized this matter by submitting our complete records, third-party inspection reports, and formal complaints to the state regulatory board.

Usually don't write reviews, but I feel inclined to so people don't get their hopes up. A couple of friends and I were looking for a place to live post-graduation. Throughout the process, we came across one of the properties managed through PMI, and we messaged them inquiring about possibly touring the place. It took a couple of days, but they got back to us and we were able to book a tour. Everything in the beginning went smoothly; we ended up loving the place and immediately submitted an application. Communication went well at first, but after the first couple of days of submitting, we heard nothing. Even after a week of communicating and following up multiple times, we heard nothing. My friend was texting John and we were being left on read, and we had no idea what was going on. All I got was one phone call saying they were reviewing our application and waiting for the owner's approval. For context, we applied in late July/Early August, didn't hear back for a week, and received a phone call telling me to wait and that they would let me know asap. So we continued waiting until we received an email today (August 19). At this point, most of my roommates had already started their full-time jobs and had no place to live. We called multiple times, and we were ignored every time (even left a message). Fortunately, we were able to find a nice house in the time we were waiting; we got approved and signed the lease all within 4 days, so I know it doesn't take that long to get an application reviewed and to be considered. Even though we found somewhere to live, it was still very last minute for us and we are having to move into a new house while we have a lot of things going on in our lives. I am not upset about not getting accepted; I am upset because of the lack of communication and, to be quite frank, the inconsideration we received time after time again. A few words for the company: don't play with your clients' time; it is the most valuable asset we humans have. All it takes is a simple email or phone call and a little bit of effort. Thanks.

Welp. I didn't want to do this but here I am. If you are a prospective tenant and see PMI or John Malatesta on your lease agreement you might as well enjoy being resigned to the slumlord life. John and his minion CJ and their AI bot David will ignore your requests and take weeks to even months to fix things that you use daily and that you are promised in your lease agreement. For property owners- these guys will not treat your tenants well. You will lose high quality tenants because of their inept property management. We've been waiting for our dryer that was a promised working appliance in the lease to be fixed for 2 months, we move in in june. Gave a few weeks before we fully moved in to replace or fix. It didnt matter. We have sent emails, used their portal, called, texted, used their AI bot, and nothing has mattered. They cleaned our dryer vent but the issue remains. They seem to believe we are lying. As if we love to go to the laundromat at our own expense week in week out. 🙃 Prospective tenants- look elsewhere. Prospective landlords that actually want to treat tenants well- look elsewhere.

Defrauded me of over $1600 and refused to pay HOA dues, leaving me unable to access my own neighborhood without going through visitor access for the entire duration of my lease. Avoid these scammers.

These people are great! My son is a property owner and they really helped him out when they handled a crisis with his tenant that came up 2 days before his wedding. They were great and handled everything perfectly! I highly recommend them.

PMI is a wonderful company, very good customer service, quick to respond with great results! Five stars all-around, would highly recommend!

Recently had a maintenance request and it was handled very quickly. They kept me in the loop for communication, and the vendor that handled my issue was very professional and knowledgeable.

I am currently a tenant with PMI as the property management. I submitted a maintenance more than two months ago and they never responded to it. I emailed the property manager a few days ago and they still haven't responded. I called and instead of speaking to a person, I was speaking to an AI? Even then, after the AI assistant transferred me to the property manager they didn't even pick up? It's business hours. I am very disappointed, they are completely unresponsive. UPDATE: Until I see improvement in responsiveness, I'm still not going to update my review from 1 star. I shouldn't need to write a review to get a response from the company. Responding to what John has said, the tenant portal has said the maintenance request was open even before writing this review. So either the tenant portal is bad and you need to get a better service or you are being dishonest about it being closed.. Either way, not acceptable.

Unprofessional and unresponsive just like the reviews say. I generally only write reviews if giving 5 stars, but sometimes it's worth taking the time to write reviews to warn other people. Read the reviews on here - they all say the same thing ... Polite at first and then after that, just simply unprofessional and stops responding. He charges higher application fees than pretty much everyone else in the area and says he will call back with a response regardless of whether the owner is moving forward or not, but as reviews indicate (by both owners and renters), he does not respond. Home owners - please pick anyone else to manage your property, and renters - if you see managed by PMI or John, simply don't waste your time or money. UPDATE: Adding a response to the company's response. Most of their replies to bad reviews say "more context is needed" .... It is actually not. When you have a number of people writing the exact same thing in their review, there is something to it. If it was only one bad review, perhaps context helps, but it's a number of bad reviews saying the same thing. I sent a follow-up text - no response. I sent a follow-up email - no response. And I left a follow-up voicemail asking for response either way - again no response just like all the others wrote. No context necessary. Unprofessional and unresponsive (until you write a bad review and suddenly they respond).

John Malatesta was great at the beginning. Very nice and charming personality. He went to my property and helped a renter get into the building on a weekend when they were locked out. I really thought the property management set up was going to work out. However, one month in to him working for me, he completely stopped responding to me, my staff, and my tenants. This resulted in the loss of two lease renewals and loss of 4 new tenants. After two weeks of attempting by calls, texts, emails, portal system, and physically stopping by his PMI office in Reston I resorted to communicating with John through Google review. This is the first communication type that worked. He responded to the Google review and stated he was having technical difficulties. However, I had called him from an unknown phone number and he did actually answer. I am not saying he is not being truthful but I am saying that his technical difficulties appeared to be very selective. He also did not collect documents from the renters such as renters’ insurance, business licenses, and background checks. It created so much additional work for myself and my staff. I did change this review from a one start to a two star because he returned my money back to me when he could have easily stolen it. My previous contractor actually did steal from me so the bar is low. I also deleted the one-star review where I attempted to communicate with him out of respect for his privacy. The whole situation is really disappointing and frankly makes me sad. - Dr. Waggel of Improve Life PLLC