Hello I lived in a house managed by this property management group for two years. It was with roommates who had lived there for at least 3 years before I moved in. We have had the WORST experience with Shannon the property manager of our property. She is non communicative and honestly a very rude person to talk to. We are currently trying to move out and get our security deposit back. We have checked the laws as to what needs to happen so we are aware of any charges that can occur upon move out. Shannon seems to think we are dumb teens (we’re all 23/24 btw) and thinks she can get one over on us. She won’t respond to our emails in a timely manner and when asked questions she will avoid some of them until we ask multiple times. This property has also not been touched or changed in at least 5 years and needs updating HORRIBLY! We are documenting every part of our efforts of cleaning. Basically this property management company needs to do better at maintaining their homes especially when occupied for more than 4 years! I do not recommend renting any property that they manage especially if Shannon is the manager of you’re rental!

GM helped my family find an amazing townhouse, and we’ve been happily living here since November of last year. Anytime we’ve needed maintenance, they have been incredibly responsive and quick to resolve any issues. The staff consistently provides excellent customer service, and I can honestly say this is the best property management company I’ve ever worked with. We truly appreciate their professionalism and dedication to their residents.

I'm not adding details out of fear of retaliation. Myriam and Alan have been great - Shannon has been one of the worst people I've ever worked with. Extremely rude, snarky, and will never accept responsibility or meet halfway when reaching resolution for things wrong with the home. I'm moving out soon, will add details after, again out of fear of retaliation. Calls are being recorded according to the phone calls. I would appreciate if management listened in on some of her calls to hear how she talks to renters. Edit after response from Genuine: I understand this isn't the most productive or efficient way, and this isn't about contractual or payment issues in any regard. This is about living situations and being respected as a person. When you're renting a home and also pay for your monthly fee to be managed by, I expect respect and general timeliness on things. The disorganization and miscare of information is honestly astonishing. All I'm genuinely asking for is that I'm shown care that my requests are responded to and not belittled.

I’ve been renting with GPM for the past few years now and I am happy to say that everyone I’ve worked with has been great, especially Bette, Alan and Tori. They are always very responsive to questions and have always tackled my maintenance requests extremely fast. The last place I rented from was trying to raise my rent illegally and now it’s great working with people who know what they’re doing. If you can rent from GPM, you won’t be sorry!

We’ve been renters at a property that was run by Genuine Property Management for the past 6 years, and just moved out in October 2025. We’ve made every payment in-full, and on-time since we moved in back in 2019. We took great care of the place while we lived there and we were always quick to report any maintenance work needed (we own property as well, so as landlords we know how important it is to be on top of any maintenance needs). When the time came to move out, we were given a list of what needed to be done upon inspection, final walkthrough, and return of the keys. We had the place professionally cleaned and during the final walkthrough we were told everything was perfect and there was nothing that needed to be fixed before we returned the keys. Fast forward to January. GPM tried keeping over half of our security deposit and sending list of made-up “damages” in addition to “fees needed for a deep clean” which we had already taken care of. We responded with proof of cleaning receipt and asked for proof of damages (because there weren’t any when we did the final walk through). GPM then proceeded to “negotiate” saying that they’d give us some money back, but that they had to wait for the new renters to move in so that they could use the money from their deposit to pay us (but again, it would not be the full deposit we paid back in 2019). For us, it’s not even about the money at this point. It’s the principle of managing a business and treating tenants ethically and fairly. The worst part is the actual OWNERS are really nice people and I’m sure they have no idea how GPM is actually managing their condo and treating the tenants who occupy it. I totally get hiring a 3rd party to help manage a property, but as a landlord, I would never hire GPM.

Hello I lived in a house managed by this property management group for two years. It was with roommates who had lived there for at least 3 years before I moved in. We have had the WORST experience with Shannon the property manager of our property. She is non communicative and honestly a very rude person to talk to. We are currently trying to move out and get our security deposit back. We have checked the laws as to what needs to happen so we are aware of any charges that can occur upon move out. Shannon seems to think we are dumb teens (we’re all 23/24 btw) and thinks she can get one over on us. She won’t respond to our emails in a timely manner and when asked questions she will avoid some of them until we ask multiple times. This property has also not been touched or changed in at least 5 years and needs updating HORRIBLY! We are documenting every part of our efforts of cleaning. Basically this property management company needs to do better at maintaining their homes especially when occupied for more than 4 years! I do not recommend renting any property that they manage especially if Shannon is the manager of you’re rental!

GM helped my family find an amazing townhouse, and we’ve been happily living here since November of last year. Anytime we’ve needed maintenance, they have been incredibly responsive and quick to resolve any issues. The staff consistently provides excellent customer service, and I can honestly say this is the best property management company I’ve ever worked with. We truly appreciate their professionalism and dedication to their residents.

I'm not adding details out of fear of retaliation. Myriam and Alan have been great - Shannon has been one of the worst people I've ever worked with. Extremely rude, snarky, and will never accept responsibility or meet halfway when reaching resolution for things wrong with the home. I'm moving out soon, will add details after, again out of fear of retaliation. Calls are being recorded according to the phone calls. I would appreciate if management listened in on some of her calls to hear how she talks to renters. Edit after response from Genuine: I understand this isn't the most productive or efficient way, and this isn't about contractual or payment issues in any regard. This is about living situations and being respected as a person. When you're renting a home and also pay for your monthly fee to be managed by, I expect respect and general timeliness on things. The disorganization and miscare of information is honestly astonishing. All I'm genuinely asking for is that I'm shown care that my requests are responded to and not belittled.

I’ve been renting with GPM for the past few years now and I am happy to say that everyone I’ve worked with has been great, especially Bette, Alan and Tori. They are always very responsive to questions and have always tackled my maintenance requests extremely fast. The last place I rented from was trying to raise my rent illegally and now it’s great working with people who know what they’re doing. If you can rent from GPM, you won’t be sorry!

We’ve been renters at a property that was run by Genuine Property Management for the past 6 years, and just moved out in October 2025. We’ve made every payment in-full, and on-time since we moved in back in 2019. We took great care of the place while we lived there and we were always quick to report any maintenance work needed (we own property as well, so as landlords we know how important it is to be on top of any maintenance needs). When the time came to move out, we were given a list of what needed to be done upon inspection, final walkthrough, and return of the keys. We had the place professionally cleaned and during the final walkthrough we were told everything was perfect and there was nothing that needed to be fixed before we returned the keys. Fast forward to January. GPM tried keeping over half of our security deposit and sending list of made-up “damages” in addition to “fees needed for a deep clean” which we had already taken care of. We responded with proof of cleaning receipt and asked for proof of damages (because there weren’t any when we did the final walk through). GPM then proceeded to “negotiate” saying that they’d give us some money back, but that they had to wait for the new renters to move in so that they could use the money from their deposit to pay us (but again, it would not be the full deposit we paid back in 2019). For us, it’s not even about the money at this point. It’s the principle of managing a business and treating tenants ethically and fairly. The worst part is the actual OWNERS are really nice people and I’m sure they have no idea how GPM is actually managing their condo and treating the tenants who occupy it. I totally get hiring a 3rd party to help manage a property, but as a landlord, I would never hire GPM.