I would strongly caution anyone considering renting a property managed by this company. My experience with them has been one of the most frustrating and unprofessional property management experiences I have ever dealt with. One major example was our refrigerator. When it stopped working, it took approximately TWO WEEKS for them to replace it. During that time, we lost a significant amount of food. Despite the delay being outside of our control, the reimbursement we eventually received barely covered the value of the groceries we had to throw away. Now, as we are preparing to move out, we are dealing with another issue involving the glass cooktop. The stove glass cracked, and instead of reasonably evaluating whether the damage could be related to normal wear, age, heat stress, or failure of the cooktop, their approach has been to push responsibility onto the tenant. A glass cooktop is a replaceable component, yet I am concerned they will attempt to treat this as justification for an excessive charge rather than fairly assessing the actual repair cost, age of the appliance, and circumstances. Communication has also been extremely frustrating. Much of their customer-service operation appears to be based overseas, and getting someone who can actually resolve an issue can be incredibly difficult. Calls and follow-ups frequently feel like they go nowhere. On one occasion, while speaking with Mohamed, I could even hear what sounded like him smoking hookah during our conversation. That is not the level of professionalism I expect when discussing issues involving someone’s home and money. I specifically want to mention Mohamed, the Senior Account Manager. My interactions with him have been among the worst customer-service experiences I have had with a property management company. Instead of feeling that legitimate tenant concerns are being investigated objectively, I have repeatedly felt dismissed and forced to fight over issues that should have been handled professionally and reasonably from the beginning. Tenants should not have to spend weeks chasing a management company to replace an essential appliance. They should not lose hundreds of dollars in food and then struggle for adequate reimbursement. And when something breaks in a home, management should investigate whether it is ordinary wear, age, or an appliance failure before automatically trying to hold the tenant financially responsible. If you are considering renting from this company, document EVERYTHING. Take detailed move-in and move-out photos and videos, save every email and maintenance request, keep receipts, and get everything they tell you in writing and definitely consider having A lawyer close by. Based on my experience, I would absolutely not recommend this property management company. Response to Graystone’s comments below: Graystone’s response is another attempt to discredit tenants rather than address legitimate concerns. Staying in a property for two years does not mean we were satisfied with management. Moving is costly and disruptive, especially for families. My previous five-star review of Mohamed reflected my experience at that time. Good service in the past does not excuse subsequent unprofessional conduct. Regarding the cooktop, we replaced the stove to resolve the dispute, not because we accepted responsibility. Graystone’s claim that they “held us accountable” is misleading. It is also hypocritical to criticize personal comments while publicly questioning our family’s credibility and motives. Most importantly, as of October 18, we still have not received our security deposit or the notice of claim Graystone stated was mailed. Instead of writing lengthy defensive responses, management should focus on resolving this outstanding issue. To prospective tenants: Judge a property management company not only by how it welcomes tenants, but by how it treats them when problems arise and after they move out. We stand by our experience.

I worked with Ms seeka and she did a excellent job. I was able to check out my new place, gather my paperwork, get everything ready and she was there for me the whole way in this process. I would definitely refer my loved ones to greystone property and especially to work with Ms seeka

I have five properties under their management, and I couldn’t be happier with the service. I especially want to recognize Jay and Ankush for always staying ahead of problems, being proactive, and keeping everything running smoothly. Their communication, dedication, and attention to detail make a real difference. Thank you both for everything you do. Keep up the great work!

I Am So Grateful To Ayesha At Graystone Properties For All Her Help With Helping Me Find A Place As I Recently Moved To Tampa, Florida. She Was Extremely Helpful And Worked Fast To Help Me Get Moved In Within Literally 48 Hours After Applying. She Basically Held My Hand The Entire Time, Answered Every Question, Reassured Me And I Was Able To Get My Keys And Moved In Literally An Hour After Paying My Security Deposit. I Am Recommending Graystone To Everyone In Search Of A New Place First.

We searched high and low for an ethical and competent PM, and were relieved to find Graystone. We have not worked with anyone that's this responsive, pro-active and high performing. It's been almost 6 months and we'd like to give a shoutout to Jay for his warmth and decisiveness and Sakeena for her patience and thoroughness. Thanks are also due to Jorge and everyone else we have met and talked with at Graystone -- you can just tell that they have a very healthy and positive work culture. Keep up the good work!

It is my great experience to work with Graystone Property Management as a property owner. We have good communications at all time and together we provide better service to our tenants. Thank you

Muhammed was amazing. Everything got done super easy and very fast. I am super happy with the services they provide in getting us the home and helping get all the utilities under our name. I would recommend this management company to anyone looking for a place and want it to be hassle free. Thank you again muhammed

I’ve had a very positive experience with Greyston Management, especially working with Mohammed. He has been professional, responsive, helpful, and easy to communicate with throughout the process. I really appreciate the way he takes the time to answer questions and keep everything organized and clear. So far, my experience has been very positive, and I’m looking forward to continuing to work with Mohammed and the Greyston Management team. I would definitely recommend them to other property owners.

One of the Worst Property Management Experiences I’ve Had I would strongly caution anyone considering renting a property managed by this company. My experience with them has been extremely frustrating, and the way multiple maintenance and customer-service issues were handled was unacceptable. One of the worst situations involved our air conditioning. Our A/C broke, and we were left without properly working air conditioning for approximately 10 DAYS before someone finally came out to fix it. This is Florida. Anyone who lives here knows how hot and humid a house can become without A/C. Leaving tenants dealing with those conditions for that long is completely unacceptable in my opinion. Then there was our refrigerator. When it stopped working, it took approximately TWO WEEKS for them to replace it. During that time, we lost a significant amount of food. After all of that, the reimbursement we received barely covered the groceries we had to throw away. We had to deal with the inconvenience, the loss of food, and repeatedly follow up just to get the problem resolved. Now, as we prepare to move out, we are dealing with the stove. The glass cooktop cracked, and rather than reasonably evaluating whether the cracking could be related to normal wear and tear, age, heat stress, or failure of the appliance, their approach has been to push responsibility onto the tenant. In my experience, they seem unwilling to accept responsibility when something could reasonably be the result of normal wear and tear or an appliance failure. Communication throughout our tenancy has also been extremely frustrating. Much of the customer-service operation appears to be handled overseas, including representatives based in India, and getting someone who can actually resolve an issue has often been incredibly difficult. Calls and follow-ups frequently seem to go nowhere. On one occasion while speaking with Mohamed, I could hear what sounded like him smoking hookah during our conversation. Regardless of what exactly was happening in the background, the interaction came across as extremely unprofessional while I was trying to discuss a legitimate issue involving my home. I also specifically want to mention Mohamed, the Senior Account Manager. Based on my personal interactions with him, he has been one of the worst property-management representatives I have ever dealt with. Instead of feeling like legitimate concerns were being objectively investigated and resolved, I repeatedly felt dismissed and forced to fight over issues that should have been handled professionally from the beginning. Think about the pattern: approximately 10 days without working A/C in the Florida heat, approximately two weeks waiting for a refrigerator replacement while our food spoiled, inadequate reimbursement for the food we lost, difficulty reaching people who could actually resolve problems, and now a dispute over a cracked glass cooktop. For anyone considering renting from this company, my advice is simple: DOCUMENT EVERYTHING. Take detailed photos and videos when you move in and when you move out. Save every email, text message, maintenance request, receipt, and work order. Take screenshots showing when maintenance requests were submitted and when they were finally resolved. Get everything they tell you in writing. Based on my experience, I would absolutely not recommend this property management company.

Pritesh is seriously the best. He’s been our main point of contact for all things GrayStone snd property management related and he’s been such a pleasure to work with. He is always responding so quickly and so attentive to us. He’s helped us handle all sorts of situations and we’re just so lucky to be able to work with him! We feel like our properties are in good hands with GrayStone and I just have to give Pritesh his flowers because he really is the best.

As a home inspector, my interaction with Graystone Real Estate from there agents to property management has been great. They really are the true definition of above and beyond. I personally chose them to handle my investments by witnessing the outstanding experiences my customers had with them. Highly recommend

As a home inspector, my interaction with Graystone Real Estate from there agents to property management has been great. They really are the true definition of above and beyond. I personally chose them to handle my investments by witnessing the outstanding experiences my customers had with them. Highly recommend

I would strongly caution anyone considering renting a property managed by this company. My experience with them has been one of the most frustrating and unprofessional property management experiences I have ever dealt with. One major example was our refrigerator. When it stopped working, it took approximately TWO WEEKS for them to replace it. During that time, we lost a significant amount of food. Despite the delay being outside of our control, the reimbursement we eventually received barely covered the value of the groceries we had to throw away. Now, as we are preparing to move out, we are dealing with another issue involving the glass cooktop. The stove glass cracked, and instead of reasonably evaluating whether the damage could be related to normal wear, age, heat stress, or failure of the cooktop, their approach has been to push responsibility onto the tenant. A glass cooktop is a replaceable component, yet I am concerned they will attempt to treat this as justification for an excessive charge rather than fairly assessing the actual repair cost, age of the appliance, and circumstances. Communication has also been extremely frustrating. Much of their customer-service operation appears to be based overseas, and getting someone who can actually resolve an issue can be incredibly difficult. Calls and follow-ups frequently feel like they go nowhere. On one occasion, while speaking with Mohamed, I could even hear what sounded like him smoking hookah during our conversation. That is not the level of professionalism I expect when discussing issues involving someone’s home and money. I specifically want to mention Mohamed, the Senior Account Manager. My interactions with him have been among the worst customer-service experiences I have had with a property management company. Instead of feeling that legitimate tenant concerns are being investigated objectively, I have repeatedly felt dismissed and forced to fight over issues that should have been handled professionally and reasonably from the beginning. Tenants should not have to spend weeks chasing a management company to replace an essential appliance. They should not lose hundreds of dollars in food and then struggle for adequate reimbursement. And when something breaks in a home, management should investigate whether it is ordinary wear, age, or an appliance failure before automatically trying to hold the tenant financially responsible. If you are considering renting from this company, document EVERYTHING. Take detailed move-in and move-out photos and videos, save every email and maintenance request, keep receipts, and get everything they tell you in writing and definitely consider having A lawyer close by. Based on my experience, I would absolutely not recommend this property management company. Response to Graystone’s comments below: Graystone’s response is another attempt to discredit tenants rather than address legitimate concerns. Staying in a property for two years does not mean we were satisfied with management. Moving is costly and disruptive, especially for families. My previous five-star review of Mohamed reflected my experience at that time. Good service in the past does not excuse subsequent unprofessional conduct. Regarding the cooktop, we replaced the stove to resolve the dispute, not because we accepted responsibility. Graystone’s claim that they “held us accountable” is misleading. It is also hypocritical to criticize personal comments while publicly questioning our family’s credibility and motives. Most importantly, as of October 18, we still have not received our security deposit or the notice of claim Graystone stated was mailed. Instead of writing lengthy defensive responses, management should focus on resolving this outstanding issue. To prospective tenants: Judge a property management company not only by how it welcomes tenants, but by how it treats them when problems arise and after they move out. We stand by our experience.

I worked with Ms seeka and she did a excellent job. I was able to check out my new place, gather my paperwork, get everything ready and she was there for me the whole way in this process. I would definitely refer my loved ones to greystone property and especially to work with Ms seeka

I have five properties under their management, and I couldn’t be happier with the service. I especially want to recognize Jay and Ankush for always staying ahead of problems, being proactive, and keeping everything running smoothly. Their communication, dedication, and attention to detail make a real difference. Thank you both for everything you do. Keep up the great work!

I Am So Grateful To Ayesha At Graystone Properties For All Her Help With Helping Me Find A Place As I Recently Moved To Tampa, Florida. She Was Extremely Helpful And Worked Fast To Help Me Get Moved In Within Literally 48 Hours After Applying. She Basically Held My Hand The Entire Time, Answered Every Question, Reassured Me And I Was Able To Get My Keys And Moved In Literally An Hour After Paying My Security Deposit. I Am Recommending Graystone To Everyone In Search Of A New Place First.

We searched high and low for an ethical and competent PM, and were relieved to find Graystone. We have not worked with anyone that's this responsive, pro-active and high performing. It's been almost 6 months and we'd like to give a shoutout to Jay for his warmth and decisiveness and Sakeena for her patience and thoroughness. Thanks are also due to Jorge and everyone else we have met and talked with at Graystone -- you can just tell that they have a very healthy and positive work culture. Keep up the good work!

It is my great experience to work with Graystone Property Management as a property owner. We have good communications at all time and together we provide better service to our tenants. Thank you

Muhammed was amazing. Everything got done super easy and very fast. I am super happy with the services they provide in getting us the home and helping get all the utilities under our name. I would recommend this management company to anyone looking for a place and want it to be hassle free. Thank you again muhammed

I’ve had a very positive experience with Greyston Management, especially working with Mohammed. He has been professional, responsive, helpful, and easy to communicate with throughout the process. I really appreciate the way he takes the time to answer questions and keep everything organized and clear. So far, my experience has been very positive, and I’m looking forward to continuing to work with Mohammed and the Greyston Management team. I would definitely recommend them to other property owners.

One of the Worst Property Management Experiences I’ve Had I would strongly caution anyone considering renting a property managed by this company. My experience with them has been extremely frustrating, and the way multiple maintenance and customer-service issues were handled was unacceptable. One of the worst situations involved our air conditioning. Our A/C broke, and we were left without properly working air conditioning for approximately 10 DAYS before someone finally came out to fix it. This is Florida. Anyone who lives here knows how hot and humid a house can become without A/C. Leaving tenants dealing with those conditions for that long is completely unacceptable in my opinion. Then there was our refrigerator. When it stopped working, it took approximately TWO WEEKS for them to replace it. During that time, we lost a significant amount of food. After all of that, the reimbursement we received barely covered the groceries we had to throw away. We had to deal with the inconvenience, the loss of food, and repeatedly follow up just to get the problem resolved. Now, as we prepare to move out, we are dealing with the stove. The glass cooktop cracked, and rather than reasonably evaluating whether the cracking could be related to normal wear and tear, age, heat stress, or failure of the appliance, their approach has been to push responsibility onto the tenant. In my experience, they seem unwilling to accept responsibility when something could reasonably be the result of normal wear and tear or an appliance failure. Communication throughout our tenancy has also been extremely frustrating. Much of the customer-service operation appears to be handled overseas, including representatives based in India, and getting someone who can actually resolve an issue has often been incredibly difficult. Calls and follow-ups frequently seem to go nowhere. On one occasion while speaking with Mohamed, I could hear what sounded like him smoking hookah during our conversation. Regardless of what exactly was happening in the background, the interaction came across as extremely unprofessional while I was trying to discuss a legitimate issue involving my home. I also specifically want to mention Mohamed, the Senior Account Manager. Based on my personal interactions with him, he has been one of the worst property-management representatives I have ever dealt with. Instead of feeling like legitimate concerns were being objectively investigated and resolved, I repeatedly felt dismissed and forced to fight over issues that should have been handled professionally from the beginning. Think about the pattern: approximately 10 days without working A/C in the Florida heat, approximately two weeks waiting for a refrigerator replacement while our food spoiled, inadequate reimbursement for the food we lost, difficulty reaching people who could actually resolve problems, and now a dispute over a cracked glass cooktop. For anyone considering renting from this company, my advice is simple: DOCUMENT EVERYTHING. Take detailed photos and videos when you move in and when you move out. Save every email, text message, maintenance request, receipt, and work order. Take screenshots showing when maintenance requests were submitted and when they were finally resolved. Get everything they tell you in writing. Based on my experience, I would absolutely not recommend this property management company.

Pritesh is seriously the best. He’s been our main point of contact for all things GrayStone snd property management related and he’s been such a pleasure to work with. He is always responding so quickly and so attentive to us. He’s helped us handle all sorts of situations and we’re just so lucky to be able to work with him! We feel like our properties are in good hands with GrayStone and I just have to give Pritesh his flowers because he really is the best.