I was a tenant for 15 months and could not wait to get out of my lease! I was so excited the day I moved out! More issues than there are characters to type in all dealings with the company. I left the property in excellent condition and recently received an itemization email stating that I owed a large sum of money. When I called to discuss I was told that I couldn’t be transferred to talk to anyone and the email I got is a “Do not reply.” I’m open to conversation but no other way to contact but through here. Avoid any dealings with this company. Do not rent from them or do any business with them. 10/10 shadiest company I’ve dealt with. Stay safe out there San Antonio! ***UPDATE*** RentWerx replied to me below however when I call I’m told that they can’t assist me over the phone so their reply below is invalid. My request to dispute their claim was in “review” and my bank account was charged the large amount I mentioned above anyway. Issue has not been resolved.

Edit: so I am adding pics because these people sent me to collection . This is the wack paint job, the bright pics were posted yet they still charged for cleaning which was for the fridge (it was rust ). I left the house spotless, yes it needed paint in some spots but for 300 and that bad of a job ? There was no floor painted, the list is posted. They charged me an early termination fee even tho they sat on my property .. cool 😎 these people are NOT military friendly and are shady .. Really wish I could give this company a zero. Charged me $1100 dollars because they claimed the house needed some repairs and some cleaning, but they still posted the pictures because my house was left spotless. I moved to Europe and had to return because this company made zero effort to rent my house. I left in AUGUST and moved back in JANUARY. All that time and not one showing. At first they claimed it was too high, but no one contacted me or attempted to ( my number and service did not change). When I came back, the house was as I left it with some minor changes but not $1100 worth. Charged me for paint and all they did was spot paint the bathroom and stair wall, it looks horrible for $350+. The cleaning fee was $275 or so and all they did was wipe my fridge which had some permanent nicks it was not dirty. The day I cancelled they magically had 6 scheduled viewings. They also asked for $400 up front as reserve and now they want me to pay $850 for early termination and some additional fees. They did not keep their end of the bargain and I am expected to pay because they have that early termination clause. I will NEVER recommend this company to anyone based on my experience. There's more details to write, but I am out of time. Please go with a different company or accept a contract that holds them accountable in the event they cost you 4-5 months of mortgage. I would understand if no one wanted my house, but according to the reports they provided which lines up with statements from neighbors, they had inquiries. Adios.

Renting my property out with a property management company was hard especially when I am a DIY type of girl. After a full year of working with Rent Werx I am very happy. Alex guided me through the rent ready process from start to finish. Their technicians and contractors are great and professional. They take good care of their owners and the properties.

Fernanda was attentive, prompt and very helpful. Would recommend Her to anyone looking for great customer service. As far RentWerx and their inability to be flexible for their customers that is a different story. I originally gave them 5 stars but are editing my review. One of RentWerx requirements is rent insurance with certain minimum limits, in addition I was told during approval I also needed Dog Liability Insurance do to one of my Dog's being a "restrictive breed". Makes sense, some rental insurance companies have exceptions to coverage for specific breeds. Well I provided a rental insurance policy and companies that does not have any breed restrictions and met all of their claim limits. So I ask Fernanda to request a waiver for the additional Dog Liability Insurance I was being asked since this would have me double covered and add substantial additional cost. RentWerx Management denied my request. This lack of personal attention and customer service is costing me $80 more a month in a time when we all know expenses are so high. I believe policy and procedures are important but they should not be placed above customer service especially when logic can be applied. I would give them a one star but like I said Fernanda has gone above and beyond with her attention and communication. Hopefully the rest of my experience will be different and I can be treated as an individual person with my own specific circumstances, not just another client that needs to fit their square box and disregard my $$$ money.

****DO NOT TRUST THE GOOD REVIEWS!!!**** ALL of the 5 star reviews are from dealing with the agents!!!!! Terrible company, shady practices, impossible to get ahold of over the phone or in person; a nightmarish renting experience. I was not new to renting and NEVER had any issues in the past but..... this was different- borderline evil. They rented us a house with severe termite and foundation issues. When we walked the house everything was freshly painted, so you couldn't tell that there was large cracks in the drywall everywhere in the house, only after a few months all the walls started cracking and the doors started having issues with opening / closing. Termite swarmers were coming out of the master bathtub overflow plate a few weeks after we moved in, and I tried addressing it with them. (its extremely hard to get into contact over the phone with anyone relevant in this company, they do everything over a portal) It turned out that termites have been living in parts of the house for years .... the partition between the master bath and shower had to be taken apart as well as part of the shower due to severe termite damage. Once the contractors opened up parts of the walls in different areas of the house and bathroom I was able to see the extent of the damage this house had. They mentioned in the move out assessment issues that were present when we moved in, such as 1 damaged outlet plastic plate (the funny thing is, the particular outlet was unable to be used as in that room there were 2 or 3 outlets that did not work at all...) , missing bathroom hardware (that was removed and lost by the contractors doing the repairs) and a missing refrigerator. The fridge was missing when we moved in, it was one of the stipulations, and I was okay with having to buy a fridge. We had to buy a fridge ($2200) and absolutely took it with us when we left. They also mentioned on our move out assessment a newly cracked area in the wall by the entry way that was previously "repaired" by the contractor due to severe termite damage. Repairing drywall and replacing studs do not fix a bad foundation either unfortunately so this area will continue to crack until the foundation is corrected. They seem to have a "no contact point" policy as its impossible to get ahold of anyone relevant over the phone, or even discuss anything in person. They asked us for evidence and when I sent them pictures and screenshots of all the maintenance portal stuff concerning the issues, they charged us a $900 move out fee a day or two later. I will be contacting my bank to ensure they dont do this again. *****UPDATE***** after my bank got the money back, they keep sending me emails saying that I owe $902 + an $85 NSF fee, whatever that is. They are blocked from withdrawing ANY money from my bank. They are now telling me that the owed amount will go to collections. No resolution, doesn't matter, etc. What an unpleasant experience, months after buying our own house, were still dealing with this. I feel bad for whoever ends up renting that property.

I originally gave them a 5 star review however upon my moving into the property I have changed that. I arrived from Lubbock TX yesterday, August 15th in the hopes to start a family in our new home with my wife. However, once stepping foot inside the residence, I am already looking at new places to live. Roaches were found all over the residence, and fecal matter was found in the master bedroom toilet. Marijuana residue was found on a set of keys left randomly on the kitchen counter Only appliances and carpets were thoroughly cleaned. They give you a car garage, but you’re going to have to buy your own garage key to use it. Hidden fees were shoved upon us all throughout the process. And worst of all, Fernanda, was blowing up my wife’s phone after being told that we were literally at her grandmother’s funeral, because it didn’t fit her, or the company’s timeline. I have attached photos to show the state of the residency, but there wasn’t enough space to show everything so here are the highlights Rent with this company at your own risk!

I recently had the pleasure of working with Cristina Hinojosa, and I couldn't be more impressed with her outstanding service. From the very beginning, her professionalism and her attention to detail. The team at RentWerx is incredibly knowledgeable and responsive. They took the time to understand my needs and preferences, and they consistently went above and beyond to ensure that my property was well taken care of. Whether it was routine maintenance, or financial management, they handled everything with the utmost care and efficiency. The communication from them is exceptional. They keep me informed every step of the way, providing regular updates and detailed reports. Whenever I have a question or concern, Cristina was quick to respond and always provided clear and helpful answers. In short, I highly recommend RentWerx Property to anyone in need of property management services. I highly recommend working with Cristina because she is an absolute shark with her expertise and reliability. I am grateful for her and the companies hard work.

The degree of poor customer service and unprofessionalism is extreme with this company. It's unfortunate that I feel it's necessary to warn others away from leasing through them. When my roommate and I received our move-out itemization summary, some of the line items were so vague we had to ask for clarification. For example, "Item Removal," gave us no indication what was being removed. Upon moving in, we had thoroughly documented with pictures items that had been left on the property by previous tenants as well as general property issues. We originally emailed 64 pictures as proof of already existing infractions when we first moved in and forwarded that email as a reminder. When we asked for clarification and resent our original email, we were told to submit a time-consuming formal dispute. After doing so we didn't receive a response until after WE followed up over 2 weeks later. We were told the deposit charges were to remain unchanged and still received no clarification on the vague line items. When we persisted asking for explanations, we were told the company stopped managing the property prior to our follow up on the response to our dispute and thus was now conveniently out of their hands! If you lease through this company, you will have to constantly follow up and will never receive clear communication. Don't risk it! ***UPDATE : Their offer below for me to reach out for my issue to be addressed promptly was fake! When I did so I was told the matter had been closed on their end!***

I was a tenant for 15 months and could not wait to get out of my lease! I was so excited the day I moved out! More issues than there are characters to type in all dealings with the company. I left the property in excellent condition and recently received an itemization email stating that I owed a large sum of money. When I called to discuss I was told that I couldn’t be transferred to talk to anyone and the email I got is a “Do not reply.” I’m open to conversation but no other way to contact but through here. Avoid any dealings with this company. Do not rent from them or do any business with them. 10/10 shadiest company I’ve dealt with. Stay safe out there San Antonio! ***UPDATE*** RentWerx replied to me below however when I call I’m told that they can’t assist me over the phone so their reply below is invalid. My request to dispute their claim was in “review” and my bank account was charged the large amount I mentioned above anyway. Issue has not been resolved.

Edit: so I am adding pics because these people sent me to collection . This is the wack paint job, the bright pics were posted yet they still charged for cleaning which was for the fridge (it was rust ). I left the house spotless, yes it needed paint in some spots but for 300 and that bad of a job ? There was no floor painted, the list is posted. They charged me an early termination fee even tho they sat on my property .. cool 😎 these people are NOT military friendly and are shady .. Really wish I could give this company a zero. Charged me $1100 dollars because they claimed the house needed some repairs and some cleaning, but they still posted the pictures because my house was left spotless. I moved to Europe and had to return because this company made zero effort to rent my house. I left in AUGUST and moved back in JANUARY. All that time and not one showing. At first they claimed it was too high, but no one contacted me or attempted to ( my number and service did not change). When I came back, the house was as I left it with some minor changes but not $1100 worth. Charged me for paint and all they did was spot paint the bathroom and stair wall, it looks horrible for $350+. The cleaning fee was $275 or so and all they did was wipe my fridge which had some permanent nicks it was not dirty. The day I cancelled they magically had 6 scheduled viewings. They also asked for $400 up front as reserve and now they want me to pay $850 for early termination and some additional fees. They did not keep their end of the bargain and I am expected to pay because they have that early termination clause. I will NEVER recommend this company to anyone based on my experience. There's more details to write, but I am out of time. Please go with a different company or accept a contract that holds them accountable in the event they cost you 4-5 months of mortgage. I would understand if no one wanted my house, but according to the reports they provided which lines up with statements from neighbors, they had inquiries. Adios.

Renting my property out with a property management company was hard especially when I am a DIY type of girl. After a full year of working with Rent Werx I am very happy. Alex guided me through the rent ready process from start to finish. Their technicians and contractors are great and professional. They take good care of their owners and the properties.

Fernanda was attentive, prompt and very helpful. Would recommend Her to anyone looking for great customer service. As far RentWerx and their inability to be flexible for their customers that is a different story. I originally gave them 5 stars but are editing my review. One of RentWerx requirements is rent insurance with certain minimum limits, in addition I was told during approval I also needed Dog Liability Insurance do to one of my Dog's being a "restrictive breed". Makes sense, some rental insurance companies have exceptions to coverage for specific breeds. Well I provided a rental insurance policy and companies that does not have any breed restrictions and met all of their claim limits. So I ask Fernanda to request a waiver for the additional Dog Liability Insurance I was being asked since this would have me double covered and add substantial additional cost. RentWerx Management denied my request. This lack of personal attention and customer service is costing me $80 more a month in a time when we all know expenses are so high. I believe policy and procedures are important but they should not be placed above customer service especially when logic can be applied. I would give them a one star but like I said Fernanda has gone above and beyond with her attention and communication. Hopefully the rest of my experience will be different and I can be treated as an individual person with my own specific circumstances, not just another client that needs to fit their square box and disregard my $$$ money.

****DO NOT TRUST THE GOOD REVIEWS!!!**** ALL of the 5 star reviews are from dealing with the agents!!!!! Terrible company, shady practices, impossible to get ahold of over the phone or in person; a nightmarish renting experience. I was not new to renting and NEVER had any issues in the past but..... this was different- borderline evil. They rented us a house with severe termite and foundation issues. When we walked the house everything was freshly painted, so you couldn't tell that there was large cracks in the drywall everywhere in the house, only after a few months all the walls started cracking and the doors started having issues with opening / closing. Termite swarmers were coming out of the master bathtub overflow plate a few weeks after we moved in, and I tried addressing it with them. (its extremely hard to get into contact over the phone with anyone relevant in this company, they do everything over a portal) It turned out that termites have been living in parts of the house for years .... the partition between the master bath and shower had to be taken apart as well as part of the shower due to severe termite damage. Once the contractors opened up parts of the walls in different areas of the house and bathroom I was able to see the extent of the damage this house had. They mentioned in the move out assessment issues that were present when we moved in, such as 1 damaged outlet plastic plate (the funny thing is, the particular outlet was unable to be used as in that room there were 2 or 3 outlets that did not work at all...) , missing bathroom hardware (that was removed and lost by the contractors doing the repairs) and a missing refrigerator. The fridge was missing when we moved in, it was one of the stipulations, and I was okay with having to buy a fridge. We had to buy a fridge ($2200) and absolutely took it with us when we left. They also mentioned on our move out assessment a newly cracked area in the wall by the entry way that was previously "repaired" by the contractor due to severe termite damage. Repairing drywall and replacing studs do not fix a bad foundation either unfortunately so this area will continue to crack until the foundation is corrected. They seem to have a "no contact point" policy as its impossible to get ahold of anyone relevant over the phone, or even discuss anything in person. They asked us for evidence and when I sent them pictures and screenshots of all the maintenance portal stuff concerning the issues, they charged us a $900 move out fee a day or two later. I will be contacting my bank to ensure they dont do this again. *****UPDATE***** after my bank got the money back, they keep sending me emails saying that I owe $902 + an $85 NSF fee, whatever that is. They are blocked from withdrawing ANY money from my bank. They are now telling me that the owed amount will go to collections. No resolution, doesn't matter, etc. What an unpleasant experience, months after buying our own house, were still dealing with this. I feel bad for whoever ends up renting that property.

I originally gave them a 5 star review however upon my moving into the property I have changed that. I arrived from Lubbock TX yesterday, August 15th in the hopes to start a family in our new home with my wife. However, once stepping foot inside the residence, I am already looking at new places to live. Roaches were found all over the residence, and fecal matter was found in the master bedroom toilet. Marijuana residue was found on a set of keys left randomly on the kitchen counter Only appliances and carpets were thoroughly cleaned. They give you a car garage, but you’re going to have to buy your own garage key to use it. Hidden fees were shoved upon us all throughout the process. And worst of all, Fernanda, was blowing up my wife’s phone after being told that we were literally at her grandmother’s funeral, because it didn’t fit her, or the company’s timeline. I have attached photos to show the state of the residency, but there wasn’t enough space to show everything so here are the highlights Rent with this company at your own risk!

I recently had the pleasure of working with Cristina Hinojosa, and I couldn't be more impressed with her outstanding service. From the very beginning, her professionalism and her attention to detail. The team at RentWerx is incredibly knowledgeable and responsive. They took the time to understand my needs and preferences, and they consistently went above and beyond to ensure that my property was well taken care of. Whether it was routine maintenance, or financial management, they handled everything with the utmost care and efficiency. The communication from them is exceptional. They keep me informed every step of the way, providing regular updates and detailed reports. Whenever I have a question or concern, Cristina was quick to respond and always provided clear and helpful answers. In short, I highly recommend RentWerx Property to anyone in need of property management services. I highly recommend working with Cristina because she is an absolute shark with her expertise and reliability. I am grateful for her and the companies hard work.

The degree of poor customer service and unprofessionalism is extreme with this company. It's unfortunate that I feel it's necessary to warn others away from leasing through them. When my roommate and I received our move-out itemization summary, some of the line items were so vague we had to ask for clarification. For example, "Item Removal," gave us no indication what was being removed. Upon moving in, we had thoroughly documented with pictures items that had been left on the property by previous tenants as well as general property issues. We originally emailed 64 pictures as proof of already existing infractions when we first moved in and forwarded that email as a reminder. When we asked for clarification and resent our original email, we were told to submit a time-consuming formal dispute. After doing so we didn't receive a response until after WE followed up over 2 weeks later. We were told the deposit charges were to remain unchanged and still received no clarification on the vague line items. When we persisted asking for explanations, we were told the company stopped managing the property prior to our follow up on the response to our dispute and thus was now conveniently out of their hands! If you lease through this company, you will have to constantly follow up and will never receive clear communication. Don't risk it! ***UPDATE : Their offer below for me to reach out for my issue to be addressed promptly was fake! When I did so I was told the matter had been closed on their end!***