Even one star is too much. I mad appointment with the Ziprent to view a rental house at 4 pm. I have received all instruction to open the locker for door key. I was there from 4, when I open the locker there were no key. I text them and received an automated response that they know the problem and they are working on it, I have to wait. I waited there for 2 hours. I kept sending text messages but no one shows up. very frustrating day. They are very unorganized.

Disappointing Experience with Ziprent We had a very disappointing experience with Ziprent after renting a property for approximately two and a half years. When we moved in, we reported existing damage and shared photographs with Ziprent. We were told that the damage had already been documented and taken care of. However, when we moved out, we were charged for several items that we believe were pre-existing or related to normal wear and tear. We were also told that the property walkthrough photographs would be accessible to us, but when we needed them to review the move-out deductions, we could not access them through the portal. Our $4,500 security deposit had $4,130 deducted for various charges, including cleaning, wall repairs, bathroom vanity replacement, and $1,500 for lawn replacement. We had already cleaned the house and provided an invoice, yet we were still charged for cleaning. We also questioned the wall repair charges despite not making any holes in the walls, as well as the lawn replacement charge given the hot weather, the dry conditions in the neighborhood, and the fact that a gardener visited twice a month at the owner’s expense. We repeatedly requested a review of the original move-in and move-out photographs and supporting documentation for the deductions. Ultimately, we were informed that the owner was standing by the charges and that Ziprent would not participate further in the dispute. The most frustrating part was feeling that the concerns and evidence we raised were not adequately addressed. We expected better transparency, access to the promised records, and a fair review of the security deposit deductions. My advice to prospective renters: If you are considering renting a property managed by Ziprent, proceed with caution. Keep your own copies of every photograph, maintenance request, email, invoice, and walkthrough record from day one. Do not rely solely on the portal to preserve your records. Based on our experience, I would not recommend Ziprent to other renters. Response to ziprent reply: We have been waiting for a resolution, and the property is already being listed for sale. How much longer are we expected to wait for a review of our security deposit deductions? Since Google is not allowing me to reply directly to their response, I am updating my review here. We have repeatedly raised specific concerns and requested a review of the move-in and move-out photographs, along with supporting documentation for the deductions. We would appreciate a clear timeline for resolution rather than another general update that the matter is still being reviewed. We are simply asking for a fair, evidence-based review of the charges and an accounting that complies with California law. We hope Ziprent will finally provide a concrete update and resolve this matter promptly.

This is by far the absolute worst company as a tenant I have ever attempted to rent through and communicate with. We applied for a place they had (and still have) listed available on Zillow & Ziprent on the 1st of October. They denied me for my credit (just going to throw this out there, my score is above 650) and said if we were willing to do one of A, B, or C we would be able to rent through them. We chose "B" which was pay a higher deposit. I was in love with the place we applied for. It has every feature I would have if I could. When we stated we would be glad to pay a higher deposit, I was told the owner extended an offer to the applicant ahead of us and if it fell through, we were next. I also submitted legal documentation making it illegal in the state of Oregon to be denied for my credit as well as a certificate to a tenant education class I completed WITH a $5,000 landlord guarantee. So, the other person fell through and we were expecting to be moving in soon. Instead, we were told the owner is still reviewing applications. Then why was I told we were next if the previous fell through? Why did you get our hopes up to finally be free of the hel* we are currently living in? Why the lies? Why does your "fine print" state you can receive a full refund for application fees "IF" you ask? Because you KNOW what you're doing is illegal. The county we reside in as well as it being the county the property is in also told me to file with the fair housing people etc. This is not ok. They are collecting applications and fees from MANY people and being picky and particular who they choose. Illegal!!!! Go elsewhere. This place is shady and a scam. Period! We meet ALL requirements to rent the place. Oh, and here it is 16 days later and over 23 days since we first found the place available and it is still listed available. Make it make sense. Edited to add: Response time to emails they receive takes forever, sometimes 2 days. They NEVER answer a phone call no matter what time it is during business hours. Nor does it matter what phone number you call. It is almost impossible to get any information or questions answered. I quickly began to feel it was a mistake to even apply with them and unfortunately realized that was indeed the case. Run! Go to a more legitimate business.

PLEASE AVOID THIS COMPANY AT ALL COSTS IF YOU HAVE OTHER OPTIONS. UPDATE AFTER 2 YEARS: Unfortunately, my experience with Ziprent has not improved. Communication is still absolutely terrible. I have repeatedly had to chase them down for updates, call multiple times, and figure out what is happening on my own. There has also been a complete lack of accountability when issues come up. At one point, they gave incorrect information and seemed unfamiliar with rental/property management laws they should absolutely know. More recently, I had an active leak, someone came out to inspect it, stayed for about a minute, left without explaining anything, and I only found out afterward that they were there to provide an estimate. Nobody communicated that beforehand. The biggest issue is not just that problems happen — it’s how poorly they communicate when they do. After two years, I can confidently say that if you are looking for a property management company, I would not recommend Ziprent. The lack of communication, follow-through, knowledge, and accountability has been exhausting. Save yourself the headache and look elsewhere.

My experience with ziprent was terrible. I knew from other reviews not to rent a property where they have ongoing management, but I thought it would be okay to just deal with them for applying for an rental. Wow! No response to issues when trying to see the property. Well, I guess they got back to me the next day, after I had driven away from the property without being able to see it. As others have said, the website is terrible. The process was a nightmare. The information I was giving in a lease I signed differed from an email they sent me, so I had to waste time getting clarification on that. During the walkthrough, the website didn't work. Atleast in that one instance they responded to an email promptly. It was probably an AI response. I will never deal with ziprent in any capacity in my life again.

I’ve had a great experience with Ziprent. Their team has been professional, responsive, and very helpful throughout the process. They make managing a rental property much easier and provide excellent communication and customer service. I really appreciate how organized and convenient everything is. I would definitely recommend Ziprent to other property owners looking for a reliable property management service.

Ziprent is an exceptional property management company. I had couple of experiences with them and I couldn’t be more satisfied. Known for transparency, communication, professionalism and excellent service. I highly recommend their services.

I have been using Ziprent for my San Francisco rental property for the past three years, and the experience has been excellent. Their professional team is responsive, efficient, and truly cares about both landlords and tenants. Their fast turnaround and smooth leasing process have made property management easy. I highly recommend Ziprent! — Dr. K. L.

ZipRent has made the whole process of renting my beloved condo simple. The staff is easy to get a hold of by text, email, or phone call. Response time is fast within in 1 hour. It was a new experience doing all transactions electronically & never shaking a persons hand as a business gesture. ZipRent recruited tenants and sealed the deal for a 1 year lease on my property. Fingers crossed that l do not need ZipRent for collecting late rent but l know that they provide that service.

The process in renting out my property went amazingly fast! I am fully satisfied. I am old fashioned and I want to deal business in person, so I am kind of skeptical when I am not meeting any staff. But, the communication was amazing. I was informed on every step of the process and any questions I had were answered promptly. I am really impressed! I am very confident with Ziprent as my property management that they do deliver in excellence and will highly recommend them to others.

Even one star is too much. I mad appointment with the Ziprent to view a rental house at 4 pm. I have received all instruction to open the locker for door key. I was there from 4, when I open the locker there were no key. I text them and received an automated response that they know the problem and they are working on it, I have to wait. I waited there for 2 hours. I kept sending text messages but no one shows up. very frustrating day. They are very unorganized.

Disappointing Experience with Ziprent We had a very disappointing experience with Ziprent after renting a property for approximately two and a half years. When we moved in, we reported existing damage and shared photographs with Ziprent. We were told that the damage had already been documented and taken care of. However, when we moved out, we were charged for several items that we believe were pre-existing or related to normal wear and tear. We were also told that the property walkthrough photographs would be accessible to us, but when we needed them to review the move-out deductions, we could not access them through the portal. Our $4,500 security deposit had $4,130 deducted for various charges, including cleaning, wall repairs, bathroom vanity replacement, and $1,500 for lawn replacement. We had already cleaned the house and provided an invoice, yet we were still charged for cleaning. We also questioned the wall repair charges despite not making any holes in the walls, as well as the lawn replacement charge given the hot weather, the dry conditions in the neighborhood, and the fact that a gardener visited twice a month at the owner’s expense. We repeatedly requested a review of the original move-in and move-out photographs and supporting documentation for the deductions. Ultimately, we were informed that the owner was standing by the charges and that Ziprent would not participate further in the dispute. The most frustrating part was feeling that the concerns and evidence we raised were not adequately addressed. We expected better transparency, access to the promised records, and a fair review of the security deposit deductions. My advice to prospective renters: If you are considering renting a property managed by Ziprent, proceed with caution. Keep your own copies of every photograph, maintenance request, email, invoice, and walkthrough record from day one. Do not rely solely on the portal to preserve your records. Based on our experience, I would not recommend Ziprent to other renters. Response to ziprent reply: We have been waiting for a resolution, and the property is already being listed for sale. How much longer are we expected to wait for a review of our security deposit deductions? Since Google is not allowing me to reply directly to their response, I am updating my review here. We have repeatedly raised specific concerns and requested a review of the move-in and move-out photographs, along with supporting documentation for the deductions. We would appreciate a clear timeline for resolution rather than another general update that the matter is still being reviewed. We are simply asking for a fair, evidence-based review of the charges and an accounting that complies with California law. We hope Ziprent will finally provide a concrete update and resolve this matter promptly.

This is by far the absolute worst company as a tenant I have ever attempted to rent through and communicate with. We applied for a place they had (and still have) listed available on Zillow & Ziprent on the 1st of October. They denied me for my credit (just going to throw this out there, my score is above 650) and said if we were willing to do one of A, B, or C we would be able to rent through them. We chose "B" which was pay a higher deposit. I was in love with the place we applied for. It has every feature I would have if I could. When we stated we would be glad to pay a higher deposit, I was told the owner extended an offer to the applicant ahead of us and if it fell through, we were next. I also submitted legal documentation making it illegal in the state of Oregon to be denied for my credit as well as a certificate to a tenant education class I completed WITH a $5,000 landlord guarantee. So, the other person fell through and we were expecting to be moving in soon. Instead, we were told the owner is still reviewing applications. Then why was I told we were next if the previous fell through? Why did you get our hopes up to finally be free of the hel* we are currently living in? Why the lies? Why does your "fine print" state you can receive a full refund for application fees "IF" you ask? Because you KNOW what you're doing is illegal. The county we reside in as well as it being the county the property is in also told me to file with the fair housing people etc. This is not ok. They are collecting applications and fees from MANY people and being picky and particular who they choose. Illegal!!!! Go elsewhere. This place is shady and a scam. Period! We meet ALL requirements to rent the place. Oh, and here it is 16 days later and over 23 days since we first found the place available and it is still listed available. Make it make sense. Edited to add: Response time to emails they receive takes forever, sometimes 2 days. They NEVER answer a phone call no matter what time it is during business hours. Nor does it matter what phone number you call. It is almost impossible to get any information or questions answered. I quickly began to feel it was a mistake to even apply with them and unfortunately realized that was indeed the case. Run! Go to a more legitimate business.

PLEASE AVOID THIS COMPANY AT ALL COSTS IF YOU HAVE OTHER OPTIONS. UPDATE AFTER 2 YEARS: Unfortunately, my experience with Ziprent has not improved. Communication is still absolutely terrible. I have repeatedly had to chase them down for updates, call multiple times, and figure out what is happening on my own. There has also been a complete lack of accountability when issues come up. At one point, they gave incorrect information and seemed unfamiliar with rental/property management laws they should absolutely know. More recently, I had an active leak, someone came out to inspect it, stayed for about a minute, left without explaining anything, and I only found out afterward that they were there to provide an estimate. Nobody communicated that beforehand. The biggest issue is not just that problems happen — it’s how poorly they communicate when they do. After two years, I can confidently say that if you are looking for a property management company, I would not recommend Ziprent. The lack of communication, follow-through, knowledge, and accountability has been exhausting. Save yourself the headache and look elsewhere.

My experience with ziprent was terrible. I knew from other reviews not to rent a property where they have ongoing management, but I thought it would be okay to just deal with them for applying for an rental. Wow! No response to issues when trying to see the property. Well, I guess they got back to me the next day, after I had driven away from the property without being able to see it. As others have said, the website is terrible. The process was a nightmare. The information I was giving in a lease I signed differed from an email they sent me, so I had to waste time getting clarification on that. During the walkthrough, the website didn't work. Atleast in that one instance they responded to an email promptly. It was probably an AI response. I will never deal with ziprent in any capacity in my life again.

I’ve had a great experience with Ziprent. Their team has been professional, responsive, and very helpful throughout the process. They make managing a rental property much easier and provide excellent communication and customer service. I really appreciate how organized and convenient everything is. I would definitely recommend Ziprent to other property owners looking for a reliable property management service.

Ziprent is an exceptional property management company. I had couple of experiences with them and I couldn’t be more satisfied. Known for transparency, communication, professionalism and excellent service. I highly recommend their services.

I have been using Ziprent for my San Francisco rental property for the past three years, and the experience has been excellent. Their professional team is responsive, efficient, and truly cares about both landlords and tenants. Their fast turnaround and smooth leasing process have made property management easy. I highly recommend Ziprent! — Dr. K. L.

ZipRent has made the whole process of renting my beloved condo simple. The staff is easy to get a hold of by text, email, or phone call. Response time is fast within in 1 hour. It was a new experience doing all transactions electronically & never shaking a persons hand as a business gesture. ZipRent recruited tenants and sealed the deal for a 1 year lease on my property. Fingers crossed that l do not need ZipRent for collecting late rent but l know that they provide that service.

The process in renting out my property went amazingly fast! I am fully satisfied. I am old fashioned and I want to deal business in person, so I am kind of skeptical when I am not meeting any staff. But, the communication was amazing. I was informed on every step of the process and any questions I had were answered promptly. I am really impressed! I am very confident with Ziprent as my property management that they do deliver in excellence and will highly recommend them to others.