**BUYER BEWARE** This rental company is not good. Me and 3 friends moved into a house they had listed 9 days ago. Obviously, we toured the place and liked it. There were some things here and there that were out of place or in need of minor maintenance, but we were assured that they would be taken care of upon our move in date. It’s been 9 days since we moved in, and it’s been an awful experience. First and foremost, the fridge and freezer is completely broken! The most we’ve gotten from these guys is “we’re still waiting to hear from the owner on approval”. And let me tell you about their “maintenance process”. It’s impossible to get in touch with these people. We have to fill out a form online, tell them about all the bs they didn’t fix that they said they would, and then re submit it. Then we never hear back! For us to follow up there’s a number we can call, then we dial a number to talk to our “representative” who never answers and never gets back to our messages. The only want to get in touch with them is say it’s an emergency then you get connected to a call center where some random will say they will pass our message along. But guess what, no response!! It’s so obvious that the maintenance and care they put into the place we are renting is abysmal. They literally just painted over old nails in the wall and left them, dirt and dust everywhere, and the workers even left cans of modelo beer. There are 3 doors in the house that don’t shut, my AC unit in my room looked like a form of cancer was developing on it, and one of the showers drain was 100% clogged with old hair and nastiness. The list goes on and on. It’s an absolute joke. If you are thinking of renting from this company, DONT. They are lazy, unresponsive, and straight up don’t care about their clients. Thank you for reading.

The heat/AC has not been working properly. This is the first time I called and maintenance actually went outside to look at the HVAC system and fixed the problem. I'm grateful for staff that knows what they're doing and actually resolves issues reported. My 5 stars goes out to the maintenance guy. Hats off to you!

Our representative Jason has been a trooper with me and my fiancé frantically trying to secure a house. His timely responses, patience and attention to detail has made this whole process a lot simpler.

Our property manager is the Ms. Rocio (orange squads), we changed our property manager, because our previous one never responded to our calls, taking advantage of us not being close. Ms. Rocio responds quick to all of my concerns and questions. There was an error charge on our billing statement and she was quick to resolve it and she kept us updated on the progress. If you need a reliable dedicated property manager Ms. Rocio and her team including Mr. Rhey is who I recommend.

The ONLY reason I gave two stars is because at least the leasing representative, David, has been somewhat communicative (even though it's ME who has reached out to THEM and NOT the other way around). We applied for a townhouse in Short Pump, which needed some things done to it prior to moving in (holes in walls from TV mounts, painting, cleaning, etc.). We were told those things should be taken care of, but no confirmation and nothing was ever done. We also were told the owner may want to sell (which we inquired about), then later we were told the owner owns with his brother, who may instead purchase from him. VERY unclear on what was happening, and it was too ambiguous for us to stay committed to renting it out and schedule a move. Then, after we cancelled our application, we have STILL not received our refund of $30 for the pet screening company (this has been well over 2 months now). We did get our refund for the application fees fairly quickly, as promised. We were told because the pet screening company was a third party company, that there was nothing they could do about it. It's very exhausting to be given the runaround about $30, so I asked if they could please just reimburse us on their end and work it out with the third-party company THEY HIRED. I still have not gotten a response back or a clear message as to why my money hasn't been refunded. At the end of the day, it's not the $30, it's the principal of it and the lack of communication. I would not recommend renting from this company, as it seems a bit shady after all the conflicting information we were given.

This is an update from my previous 5-star. 1. Just short of Harassment when lease was ending. we received up to 8 or more duplicate notices via emails, mail. Finally had to email back and basically say Cease and desist already! 2. Take tons of photos when you move-in and out. We did and glad. They will try to discredit you. Keep track of ALL repair requests. Especially things you brought to their attention that they never addressed. We moved in and completed our tenant walk through, they never fixed holes and previous putty mounds on the walls, or cracks in the walls, we move out and they put it on us. Take pictures or better yet. Steer clear. Stay away. Communication for repairs is key. 3.Filters: Stay on them, they don't deliver as promised especially if it's an odd size. You're paying for those 4. RUN

Dealing with Renters Warehouse Richmond (Ron Coffman, Kelly, Mary Ellen, and Charles) is a painful experience. They rented us a home, and when we moved into the home... 1) there were shards of glass in the backyard (they knew we have a toddler) 2) there were cockroaches in the house 3) the oven and washer didn't work 4) there were nails all over the driveway 5) the thermostat was broken 6) the HVAC was "a relic from the 90s" (in the words of an HVAC tech, later) with no working filters and dirty tape holding it together 7) the front door's top hinge was missing its bolt 8) the windows and floors were filthy 9) there was litter in the yard 10) the back door handle was loose and unsecured to the door Etc etc Sine then, the problems have compounded. Example: Renters Warehouse client and/or partner Glenn McGlaughlin (the named landlord on the lease, GMAC Properties LLC) came to our door on a Sunday night and banged on it loudly and wouldn't stop, waking up and scaring our toddler. We told Glenn we could smell the alcohol on his breath from three feet away, and he said he'd "had a few beers" next door at his mom's house (his mom apparently owned the house we're renting and gave it to her son). Glenn's wife swore at us. Renters Warehouse reacted to this event by (among other things) suggesting that we might be "penalized" if we communicate with our landlord Glenn. We told Renters Warehouse we wanted credits for all the bad experiences and shortfalls, and Renters Warehouse's response was to file a complaint against us for alleged late fees (despite the fact that we've paid rent on time ever month... and we are the ones asking for reimbursement).

We are new tenants with this company and I can tell we are not looking forward to the next 2 years, but we will get through it. We had a slum lord before and we made sure we took the proper steps to protect ourselves and we did get our full deposit back. The house we left was in perfect condition, now we have to come here and do same. With no AC our downstairs kitchen and living room is over 90 degrees. We have a baby too and he can’t take the heat so it’s really hard to unpack and get anything done because he gets sick in heat. We were told they were bringing us portable ACs until the AC is fixed and that did not happen, has not happened... the walls the ceiling fans nasty every single blind in the house nasty. I’m not even gonna try and clean I’m just gonna replace them myself. The house smell like nasty wet dog and we keep finding black dog hair on our baby us everywhere in house. I really thought the house would be cleaned like the one we left. But that never happens I guess. I have so many pictures but just to give you an idea....

**BUYER BEWARE** This rental company is not good. Me and 3 friends moved into a house they had listed 9 days ago. Obviously, we toured the place and liked it. There were some things here and there that were out of place or in need of minor maintenance, but we were assured that they would be taken care of upon our move in date. It’s been 9 days since we moved in, and it’s been an awful experience. First and foremost, the fridge and freezer is completely broken! The most we’ve gotten from these guys is “we’re still waiting to hear from the owner on approval”. And let me tell you about their “maintenance process”. It’s impossible to get in touch with these people. We have to fill out a form online, tell them about all the bs they didn’t fix that they said they would, and then re submit it. Then we never hear back! For us to follow up there’s a number we can call, then we dial a number to talk to our “representative” who never answers and never gets back to our messages. The only want to get in touch with them is say it’s an emergency then you get connected to a call center where some random will say they will pass our message along. But guess what, no response!! It’s so obvious that the maintenance and care they put into the place we are renting is abysmal. They literally just painted over old nails in the wall and left them, dirt and dust everywhere, and the workers even left cans of modelo beer. There are 3 doors in the house that don’t shut, my AC unit in my room looked like a form of cancer was developing on it, and one of the showers drain was 100% clogged with old hair and nastiness. The list goes on and on. It’s an absolute joke. If you are thinking of renting from this company, DONT. They are lazy, unresponsive, and straight up don’t care about their clients. Thank you for reading.

The heat/AC has not been working properly. This is the first time I called and maintenance actually went outside to look at the HVAC system and fixed the problem. I'm grateful for staff that knows what they're doing and actually resolves issues reported. My 5 stars goes out to the maintenance guy. Hats off to you!

Our representative Jason has been a trooper with me and my fiancé frantically trying to secure a house. His timely responses, patience and attention to detail has made this whole process a lot simpler.

Our property manager is the Ms. Rocio (orange squads), we changed our property manager, because our previous one never responded to our calls, taking advantage of us not being close. Ms. Rocio responds quick to all of my concerns and questions. There was an error charge on our billing statement and she was quick to resolve it and she kept us updated on the progress. If you need a reliable dedicated property manager Ms. Rocio and her team including Mr. Rhey is who I recommend.

The ONLY reason I gave two stars is because at least the leasing representative, David, has been somewhat communicative (even though it's ME who has reached out to THEM and NOT the other way around). We applied for a townhouse in Short Pump, which needed some things done to it prior to moving in (holes in walls from TV mounts, painting, cleaning, etc.). We were told those things should be taken care of, but no confirmation and nothing was ever done. We also were told the owner may want to sell (which we inquired about), then later we were told the owner owns with his brother, who may instead purchase from him. VERY unclear on what was happening, and it was too ambiguous for us to stay committed to renting it out and schedule a move. Then, after we cancelled our application, we have STILL not received our refund of $30 for the pet screening company (this has been well over 2 months now). We did get our refund for the application fees fairly quickly, as promised. We were told because the pet screening company was a third party company, that there was nothing they could do about it. It's very exhausting to be given the runaround about $30, so I asked if they could please just reimburse us on their end and work it out with the third-party company THEY HIRED. I still have not gotten a response back or a clear message as to why my money hasn't been refunded. At the end of the day, it's not the $30, it's the principal of it and the lack of communication. I would not recommend renting from this company, as it seems a bit shady after all the conflicting information we were given.

This is an update from my previous 5-star. 1. Just short of Harassment when lease was ending. we received up to 8 or more duplicate notices via emails, mail. Finally had to email back and basically say Cease and desist already! 2. Take tons of photos when you move-in and out. We did and glad. They will try to discredit you. Keep track of ALL repair requests. Especially things you brought to their attention that they never addressed. We moved in and completed our tenant walk through, they never fixed holes and previous putty mounds on the walls, or cracks in the walls, we move out and they put it on us. Take pictures or better yet. Steer clear. Stay away. Communication for repairs is key. 3.Filters: Stay on them, they don't deliver as promised especially if it's an odd size. You're paying for those 4. RUN

Dealing with Renters Warehouse Richmond (Ron Coffman, Kelly, Mary Ellen, and Charles) is a painful experience. They rented us a home, and when we moved into the home... 1) there were shards of glass in the backyard (they knew we have a toddler) 2) there were cockroaches in the house 3) the oven and washer didn't work 4) there were nails all over the driveway 5) the thermostat was broken 6) the HVAC was "a relic from the 90s" (in the words of an HVAC tech, later) with no working filters and dirty tape holding it together 7) the front door's top hinge was missing its bolt 8) the windows and floors were filthy 9) there was litter in the yard 10) the back door handle was loose and unsecured to the door Etc etc Sine then, the problems have compounded. Example: Renters Warehouse client and/or partner Glenn McGlaughlin (the named landlord on the lease, GMAC Properties LLC) came to our door on a Sunday night and banged on it loudly and wouldn't stop, waking up and scaring our toddler. We told Glenn we could smell the alcohol on his breath from three feet away, and he said he'd "had a few beers" next door at his mom's house (his mom apparently owned the house we're renting and gave it to her son). Glenn's wife swore at us. Renters Warehouse reacted to this event by (among other things) suggesting that we might be "penalized" if we communicate with our landlord Glenn. We told Renters Warehouse we wanted credits for all the bad experiences and shortfalls, and Renters Warehouse's response was to file a complaint against us for alleged late fees (despite the fact that we've paid rent on time ever month... and we are the ones asking for reimbursement).

We are new tenants with this company and I can tell we are not looking forward to the next 2 years, but we will get through it. We had a slum lord before and we made sure we took the proper steps to protect ourselves and we did get our full deposit back. The house we left was in perfect condition, now we have to come here and do same. With no AC our downstairs kitchen and living room is over 90 degrees. We have a baby too and he can’t take the heat so it’s really hard to unpack and get anything done because he gets sick in heat. We were told they were bringing us portable ACs until the AC is fixed and that did not happen, has not happened... the walls the ceiling fans nasty every single blind in the house nasty. I’m not even gonna try and clean I’m just gonna replace them myself. The house smell like nasty wet dog and we keep finding black dog hair on our baby us everywhere in house. I really thought the house would be cleaned like the one we left. But that never happens I guess. I have so many pictures but just to give you an idea....