I own Southern Roofing and work with many property management companies and have nothing but good things to say about Oak Trust Properties. When you call Pedro often picks up and is very kind, welcoming, and insightful. I would highly recommend working with their team.

My roommates and I were unexpectedly given a 30 day notice to vacate for the house we were renting on a Monday. That night we identified a house managed by Oak Trust Properties that fit our needs and budget. Within a day of completing their application process, Pedro got in touch with us to set up a showing of the house, and let us know more about the process. By Thursday of the same week, we had been approved, and were setting up our move in date. Oak Trust Properties made our stressful situation so much easier to get through with their quick and professional service.

I really hope someone at OakTrust sees this soon. Just wanted to give a big shoutout to Viviana. Over the last few weeks she was more than patient in dealing with the lovely issue we had. I can’t speak for everyone but just felt that it was important to leave a review. Especially in today’s society where everyone just seems to be focused on the negative of things. Again, a big kudos to Viviana! Thanks again for getting everything handled and fixed for us!

Oak Trust is, without question, the most incompetent property management company we have ever dealt with. While we were living out of the country, a tree fell onto our home. Oak Trust was notified. They failed to follow up, failed to manage the situation, and failed to protect the property. As a direct result of their inaction, our home was left exposed to rain and the elements for months, causing significant damage that ultimately cost us thousands of dollars in repairs. This is the most basic responsibility of a property manager, and they utterly failed. What makes this worse is the complete lack of accountability. Oak Trust does nothing but pass the buck. No one takes ownership. No one follows through. Communication is nonexistent, and it’s painfully clear that no one internally talks to anyone else. Every interaction feels like starting from zero, explaining the same issue over and over, only to get nowhere. After we finally sold the property and formally terminated services, Oak Trust somehow continued to charge us maintenance fees for a property we no longer owned, despite being clearly informed that the house had been sold. This is not just sloppy and it’s unacceptable. To be clear: there was no actual property management happening at all. Just invoices, excuses, finger-pointing, and neglect. If you want peace of mind, protection of your investment, or even basic competence, do not use Oak Trust. Their failure to act cost us real money, real time, and enormous stress. We would never recommend them to anyone.

Extremely unprofessional and dishonest company stay far away! Oak Trust Properties has been the most unprofessional company we’ve ever dealt with in owning a rental property in Charleston. Every time you try to call, you’re told the property manager is “in a meeting” and to make matters worse, they don’t even have a proper phone system that allows transfers. You’re left sitting on one line with no help and no answers. We sent multiple emails to staff and even the owners with no response. The lack of follow-through and communication is beyond frustrating, especially when all we wanted were basic updates on our tenant and lease renewal. The final straw was when they tried to charge us for a lease renewal they never completed then claimed they did! Absolutely unacceptable. Dishonest, unreliable, and vindictive because we chose to leave their company. If you value professionalism, integrity, and communication, look elsewhere. Managing a property is stressful enough...Oak Trust will only make it worse!! Stay clear! 👎

Oaktrust has been wonderful in taking the load off of finding a good tenet and helping them comply with the rental expectations. I am thankful for their kind advice . They are great ! They help in very practical and timely ways .

If I could leave negative stars, I would. Do not rent from this property management company—no matter how much you love the property. For nearly two years, we have been dealing with severe health issues caused by black mold in our unit, and despite repeated requests, nothing has been done to resolve it. Instead of taking appropriate action, they obtained four separate “second opinions”—yet still failed to address the issue. Meanwhile, our health has continued to decline, leaving us with no choice but to pursue legal action. To make matters worse, when we requested a simple call back from Amber or a manager six times in the past two months, we were completely ignored. However, the moment we mentioned the potential of legal action, we were immediately told that all communication must go through their attorney. This company is not only negligent but also unprofessional, dismissive, and solely motivated by profit. I am attaching photos to this review to show just how bad the conditions have been. Upon moving in, our dishwasher was so mold-infested that it had to be completely thrown out—yet Oak Trust assured us the property was “move-in ready.” That should have been a major red flag, but unfortunately, it was just the beginning of a long battle with their incompetence and lack of accountability. Leaving negative reviews is not something I do lightly, but I feel it is my responsibility to warn others. If you value your health, your safety, and basic human decency in communication, stay far away. We are also reporting this situation to the health department.

My wife and I lived in a rental in North Charleston that was managed by Oak Trust Properties. We loved the location, but it became apparent that Oak Trust was not a great property management company for renters. Something to note, many of their positive Google reviews are from property holders who use them as a property management company, so this is a detailed review from a renter’s perspective. When we moved in, the dishwasher was broken and there was old food in the trash can in the garage. It caused the garage to smell terrible. A set of blinds in the kitchen were broken, and it was clear that Oak Trust had missed cleaning a few spots. They had left the outside dryer vent full of lint, which could be a fire hazard had I not cleaned it. There was a half inch thick of dust on top of the blades of the living room fan. This fan was very high up, so they probably thought it was too much trouble. It took them over a week to remove the lock box from the door. For the first couple weeks we had very little hot water. Apparently, Oak Trust turned down the water heater to save money while showing the property but forgot to turn the water heater back up. We only found out about this because the pilot light to the water heater went out, and the technician who serviced it told us, and fixed the hot water. Though the property management gave a rough initial impression, my wife and I were still excited to decorate and call it home. The neighbors were nice, and the location was great! It started to feel like home. We had two dogs, both of which required a pet fee. Many of the kitchen appliances were cheap and dated. The oven eventually died a few days before Thanksgiving, when we were supposed to cook for our family. I immediately called Oak Trust and begged for an oven, and even said that I was willing to buy a new oven if they reimbursed me. Thanksgiving came and went, and we were forced to use our small air fryer/toaster oven to try and cook everything. It really became apparent that communication was not Oak Trust’s strong suit, as they began to dodge our calls, texts and emails. We became worried that we would not be able to cook Christmas dinner. It would be another week or two before they installed an oven, however, this oven was also broken. After calling and explaining that the oven they installed was broken, eventually the cheapest oven from the local home depot was installed. I was offered a job opportunity in another state. We cleaned and completed our move. We still had the lease for over a month, so my family and I actually drove back about 5 hours to give the unit one final deep clean. We brought vacuums, carpet cleaners, and sprayed for bugs. We cleaned absolutely everything, including the spots that Oak Trust missed when we moved in. We fixed issues from the previous tenant just because we wanted it done right. We made sure to clean scuffs from the previous tenant. We even slept on the floor so we could roll the trash can back in after the garbage people came to pick up our used cleaning supplies. The house was VERY clean. Of my $1495 security deposit, I was given $360 back. A large portion taken was due to cleaning. Apparently, in the lease it states that the cleaning MUST be done by ONLY a professional company. Even though we vacuumed, and carpet cleaned, because it was not done by a company, it didn’t count. I asked them if there was any proof that cleaning was necessary, but they didn’t provide me any. They just said that the lease said you had to use a professional cleaning company. They charged me for flea treatment even though our dogs hadn’t been there in two months, were always on flea medication, and I treated the house myself for pests. I am literally an expert in insecticides, and the chemist for an insecticide company. They said that since it was not done by a company it didn’t count. Warning, their contract FORCES you to spend at least $450 to hire a cleaner/pest control or they will take it from your deposit.

I own Southern Roofing and work with many property management companies and have nothing but good things to say about Oak Trust Properties. When you call Pedro often picks up and is very kind, welcoming, and insightful. I would highly recommend working with their team.

My roommates and I were unexpectedly given a 30 day notice to vacate for the house we were renting on a Monday. That night we identified a house managed by Oak Trust Properties that fit our needs and budget. Within a day of completing their application process, Pedro got in touch with us to set up a showing of the house, and let us know more about the process. By Thursday of the same week, we had been approved, and were setting up our move in date. Oak Trust Properties made our stressful situation so much easier to get through with their quick and professional service.

I really hope someone at OakTrust sees this soon. Just wanted to give a big shoutout to Viviana. Over the last few weeks she was more than patient in dealing with the lovely issue we had. I can’t speak for everyone but just felt that it was important to leave a review. Especially in today’s society where everyone just seems to be focused on the negative of things. Again, a big kudos to Viviana! Thanks again for getting everything handled and fixed for us!

Oak Trust is, without question, the most incompetent property management company we have ever dealt with. While we were living out of the country, a tree fell onto our home. Oak Trust was notified. They failed to follow up, failed to manage the situation, and failed to protect the property. As a direct result of their inaction, our home was left exposed to rain and the elements for months, causing significant damage that ultimately cost us thousands of dollars in repairs. This is the most basic responsibility of a property manager, and they utterly failed. What makes this worse is the complete lack of accountability. Oak Trust does nothing but pass the buck. No one takes ownership. No one follows through. Communication is nonexistent, and it’s painfully clear that no one internally talks to anyone else. Every interaction feels like starting from zero, explaining the same issue over and over, only to get nowhere. After we finally sold the property and formally terminated services, Oak Trust somehow continued to charge us maintenance fees for a property we no longer owned, despite being clearly informed that the house had been sold. This is not just sloppy and it’s unacceptable. To be clear: there was no actual property management happening at all. Just invoices, excuses, finger-pointing, and neglect. If you want peace of mind, protection of your investment, or even basic competence, do not use Oak Trust. Their failure to act cost us real money, real time, and enormous stress. We would never recommend them to anyone.

Extremely unprofessional and dishonest company stay far away! Oak Trust Properties has been the most unprofessional company we’ve ever dealt with in owning a rental property in Charleston. Every time you try to call, you’re told the property manager is “in a meeting” and to make matters worse, they don’t even have a proper phone system that allows transfers. You’re left sitting on one line with no help and no answers. We sent multiple emails to staff and even the owners with no response. The lack of follow-through and communication is beyond frustrating, especially when all we wanted were basic updates on our tenant and lease renewal. The final straw was when they tried to charge us for a lease renewal they never completed then claimed they did! Absolutely unacceptable. Dishonest, unreliable, and vindictive because we chose to leave their company. If you value professionalism, integrity, and communication, look elsewhere. Managing a property is stressful enough...Oak Trust will only make it worse!! Stay clear! 👎

Oaktrust has been wonderful in taking the load off of finding a good tenet and helping them comply with the rental expectations. I am thankful for their kind advice . They are great ! They help in very practical and timely ways .

If I could leave negative stars, I would. Do not rent from this property management company—no matter how much you love the property. For nearly two years, we have been dealing with severe health issues caused by black mold in our unit, and despite repeated requests, nothing has been done to resolve it. Instead of taking appropriate action, they obtained four separate “second opinions”—yet still failed to address the issue. Meanwhile, our health has continued to decline, leaving us with no choice but to pursue legal action. To make matters worse, when we requested a simple call back from Amber or a manager six times in the past two months, we were completely ignored. However, the moment we mentioned the potential of legal action, we were immediately told that all communication must go through their attorney. This company is not only negligent but also unprofessional, dismissive, and solely motivated by profit. I am attaching photos to this review to show just how bad the conditions have been. Upon moving in, our dishwasher was so mold-infested that it had to be completely thrown out—yet Oak Trust assured us the property was “move-in ready.” That should have been a major red flag, but unfortunately, it was just the beginning of a long battle with their incompetence and lack of accountability. Leaving negative reviews is not something I do lightly, but I feel it is my responsibility to warn others. If you value your health, your safety, and basic human decency in communication, stay far away. We are also reporting this situation to the health department.

My wife and I lived in a rental in North Charleston that was managed by Oak Trust Properties. We loved the location, but it became apparent that Oak Trust was not a great property management company for renters. Something to note, many of their positive Google reviews are from property holders who use them as a property management company, so this is a detailed review from a renter’s perspective. When we moved in, the dishwasher was broken and there was old food in the trash can in the garage. It caused the garage to smell terrible. A set of blinds in the kitchen were broken, and it was clear that Oak Trust had missed cleaning a few spots. They had left the outside dryer vent full of lint, which could be a fire hazard had I not cleaned it. There was a half inch thick of dust on top of the blades of the living room fan. This fan was very high up, so they probably thought it was too much trouble. It took them over a week to remove the lock box from the door. For the first couple weeks we had very little hot water. Apparently, Oak Trust turned down the water heater to save money while showing the property but forgot to turn the water heater back up. We only found out about this because the pilot light to the water heater went out, and the technician who serviced it told us, and fixed the hot water. Though the property management gave a rough initial impression, my wife and I were still excited to decorate and call it home. The neighbors were nice, and the location was great! It started to feel like home. We had two dogs, both of which required a pet fee. Many of the kitchen appliances were cheap and dated. The oven eventually died a few days before Thanksgiving, when we were supposed to cook for our family. I immediately called Oak Trust and begged for an oven, and even said that I was willing to buy a new oven if they reimbursed me. Thanksgiving came and went, and we were forced to use our small air fryer/toaster oven to try and cook everything. It really became apparent that communication was not Oak Trust’s strong suit, as they began to dodge our calls, texts and emails. We became worried that we would not be able to cook Christmas dinner. It would be another week or two before they installed an oven, however, this oven was also broken. After calling and explaining that the oven they installed was broken, eventually the cheapest oven from the local home depot was installed. I was offered a job opportunity in another state. We cleaned and completed our move. We still had the lease for over a month, so my family and I actually drove back about 5 hours to give the unit one final deep clean. We brought vacuums, carpet cleaners, and sprayed for bugs. We cleaned absolutely everything, including the spots that Oak Trust missed when we moved in. We fixed issues from the previous tenant just because we wanted it done right. We made sure to clean scuffs from the previous tenant. We even slept on the floor so we could roll the trash can back in after the garbage people came to pick up our used cleaning supplies. The house was VERY clean. Of my $1495 security deposit, I was given $360 back. A large portion taken was due to cleaning. Apparently, in the lease it states that the cleaning MUST be done by ONLY a professional company. Even though we vacuumed, and carpet cleaned, because it was not done by a company, it didn’t count. I asked them if there was any proof that cleaning was necessary, but they didn’t provide me any. They just said that the lease said you had to use a professional cleaning company. They charged me for flea treatment even though our dogs hadn’t been there in two months, were always on flea medication, and I treated the house myself for pests. I am literally an expert in insecticides, and the chemist for an insecticide company. They said that since it was not done by a company it didn’t count. Warning, their contract FORCES you to spend at least $450 to hire a cleaner/pest control or they will take it from your deposit.