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MasterKey Property Management

Property Manager
4.7 stars
340 Reviews

Markets served


Raleigh, NC
Cary, NC
Apex, NC
Morrisville, NC
Holly Springs, NC
Fuquay-Varina, NC
Wake Forest, NC
Durham, NC
Chapel Hill, NC
Pittsboro, NC
Cleveland, NC
Clayton, NC
Garner, NC
Knightdale, NC
Wendell, NC
Zebulon, NC
Youngsville, NC
Angier, NC
New Hill, NC
Rolesville, NC

Licenses, Designations or Certificates


North Carolina Real Estate Broker License # 292593
Member - NARPM

More ways to connect


About us


MasterKey Property Management strives to become the premier property management company in the Raleigh / Durham area. We provide full end-to-end residential property management for single-family homes, condos, townhomes, and apartments throughout the region. We also manage small commercial properties. By treating every property like our own, we’re able to maximize growth and revenue and build a positive reputation. As a locally owned and operated company, we communicate with our clients and customers every step of the way and are always available to help.

Specialties


Commercial

Offices
Retail
Mixed Use

Long-term rental: 12+ months

Single-family/Townhouse/Condo
Small multi-family: 2-4 units
Large multi-family: 5-19 units
Large multi-family: 20-49 units

Reviews (340)


4.7 stars
340 Reviews
4.7 stars
340 Reviews
0.0 star
0 Reviews

reviewer image
5.0 stars
|
a week ago
Reviewed by Seraphin
Pete does exceptional work for all our plumbing needs. He is our first and only call. He is fast and professional but most of all knowledgeable. I can be assured he will get the job done.
reviewer image
5.0 stars
|
2 months ago
Reviewed by Aubrie Catan
Pete was absolutely wonderful! He took the time to address all maintenance related questions and gave excellent recommendations on how we can maximize our time and quality of life in our new home. Thanks for all of your help! Also, Greg is great. He is replacing our faucet.
reviewer image
5.0 stars
|
2 months ago
Reviewed by Blair Watson
Master key Property Management has been great to work with as a renter. I want to specifically give an excellent review of Pete, their maintenance employee. Pete has come to the rental property several times to fix minor issues. He is always on time, and very friendly. He is thorough and makes sure all issues are resolved. He answers all of my questions that I have about the rental property. I truly appreciate his excellent customer service. Thank you Pete!
reviewer image
5.0 stars
|
4 months ago
Reviewed by Arlene S
We've rented through MasterKey Property Management for the past three years, and they've been great to us. As a single mom with two daughters and my disabled father (and his service dog), I really appreciate people who make life a little easier. When our A/C had an issue during the extreme heat last week, they responded right away and they setup portable A/C units to keep us comfortable while the main system was repaired. It's nice to know you're renting from people who genuinely care. We're very grateful. God bless, and thank you.
reviewer image
5.0 stars
|
7 months ago
Reviewed by Whitney Beals
Pete is our maintenance guy and every time he comes out, he’s honestly just great to work with. Super personable, remembers stuff from previous visits, and just feels like a genuinely good human. Masterkey really got it right with him. I’ve owned 3 houses before this and paid for plenty of services, and I can’t think of a single time someone showed up the way Pete does. Most people made it feel like I was just another job. Even when I tried to have a normal conversation like “how’s your day,” it was always short, surface-level answers. Pete’s different. You can tell he actually enjoys what he does and cares about people. That kind of customer service is rare now, and it makes a big difference. It’s honestly refreshing. I also want to shout MasterKey out as a whole. They don’t just respond, they actually take care of things the right way. They’ve been incredibly responsive and on top of everything since I moved in. They address issues and concerns immediately, which honestly surprised me in a good way. This is my first time renting a house and my only rental experience was apartments and roommates back in my 20s, so I wasn’t sure what to expect. But they’ve made it easy. A tree fell in the yard recently, and they messaged me first thing Saturday morning and got it handled right away. No chasing, no waiting around. What really stood out though… I reported a single shingle that blew off, and they came out, assessed it, and ended up replacing the entire roof because it needed it. I didn’t even realize it was that bad. That level of attention and follow-through says a lot.
reviewer image
5.0 stars
|
a week ago
Reviewed by Seraphin
Pete does exceptional work for all our plumbing needs. He is our first and only call. He is fast and professional but most of all knowledgeable. I can be assured he will get the job done.
reviewer image
5.0 stars
|
2 months ago
Reviewed by Aubrie Catan
Pete was absolutely wonderful! He took the time to address all maintenance related questions and gave excellent recommendations on how we can maximize our time and quality of life in our new home. Thanks for all of your help! Also, Greg is great. He is replacing our faucet.
reviewer image
5.0 stars
|
2 months ago
Reviewed by Blair Watson
Master key Property Management has been great to work with as a renter. I want to specifically give an excellent review of Pete, their maintenance employee. Pete has come to the rental property several times to fix minor issues. He is always on time, and very friendly. He is thorough and makes sure all issues are resolved. He answers all of my questions that I have about the rental property. I truly appreciate his excellent customer service. Thank you Pete!
reviewer image
5.0 stars
|
4 months ago
Reviewed by Arlene S
We've rented through MasterKey Property Management for the past three years, and they've been great to us. As a single mom with two daughters and my disabled father (and his service dog), I really appreciate people who make life a little easier. When our A/C had an issue during the extreme heat last week, they responded right away and they setup portable A/C units to keep us comfortable while the main system was repaired. It's nice to know you're renting from people who genuinely care. We're very grateful. God bless, and thank you.
reviewer image
5.0 stars
|
7 months ago
Reviewed by Whitney Beals
Pete is our maintenance guy and every time he comes out, he’s honestly just great to work with. Super personable, remembers stuff from previous visits, and just feels like a genuinely good human. Masterkey really got it right with him. I’ve owned 3 houses before this and paid for plenty of services, and I can’t think of a single time someone showed up the way Pete does. Most people made it feel like I was just another job. Even when I tried to have a normal conversation like “how’s your day,” it was always short, surface-level answers. Pete’s different. You can tell he actually enjoys what he does and cares about people. That kind of customer service is rare now, and it makes a big difference. It’s honestly refreshing. I also want to shout MasterKey out as a whole. They don’t just respond, they actually take care of things the right way. They’ve been incredibly responsive and on top of everything since I moved in. They address issues and concerns immediately, which honestly surprised me in a good way. This is my first time renting a house and my only rental experience was apartments and roommates back in my 20s, so I wasn’t sure what to expect. But they’ve made it easy. A tree fell in the yard recently, and they messaged me first thing Saturday morning and got it handled right away. No chasing, no waiting around. What really stood out though… I reported a single shingle that blew off, and they came out, assessed it, and ended up replacing the entire roof because it needed it. I didn’t even realize it was that bad. That level of attention and follow-through says a lot.

Our Team


Robert Dell'Osso