...Pete he's awesome!! Cool guy, very helpful and easy to communicate with. Always glad to know if I have a repair issue, he's the one coming out...

These guys are efficient, responsive, and extremely professional! Kudos to this company for allowing me and my family a great transition into our new home! Master key is amazing for both Owners and Tennant experience!

Masterkey has managed our rental properties in Raleigh for the last 4 years and done a fantastic job. Our tenants are as pleased as we are - they're responsive, fast and fair. Ligia has done a great job managing renewals and keeping tenants happy. I'd highly recommend working with them if you're looking for a top tier management company.

Our rental’s property management recently changed and MasterKey, especially their employee, Ligia, has been immensely helpful, communicative and accessible. I needed to update multiple pieces of information over multiple days and they got it done in a blink and never left me hanging. Feeling in very good hands with this property manager.

Masterkey Property Management is a great company for both renters and landlords. Their attention to detail and responsiveness is unmatched. They take the stress out of property management so that everyone can rest easy knowing everything will be taken care of.

Update to the owner’s response below: I submitted his income verification to your company, however, I provided multiple documents to your third party verification company. We called the VA to see what other documentation we could get and they are the ones who advised us to make a HUD complaint. Not against your company, but the third party verification company. You did not try and have a civil conversation with me, you instantly became combative and started yelling at me then hung up on me, rather than letting me respond. I did express how upset I was with your treatment to one of your call representative and she agreed it was uncalled for and was more than likely due to a miscommunication. Hence why I gave you 3 days (2 being business days) to call me back. Instead you are hiding behind your computer trying to play the victim. It’s astonishing and you are even showing on Google reviews your own behavior. My Original Review: I did not have an issue with MasterKey until we went to withdraw our application from a property. My husband is a disabled service veteran and he does have a service dog. Their third party verification company refused to accept his paperwork from the VA. It felt like we were going in circles and we ended up finding a different property during all of this. Since the other property’s verification company had no issues accepting his paperwork, and the house better suited our needs, we decided to go with the other house and other property management company. I called MasterKey to ask them to pull our application and did not ask for a refund on the application fee once. It was $100, not a big deal and I understand they aren’t refundable. I was asked why we were pulling our application so I explained our issues with the third party verification source and stated that the VA advised us to file a HUD complaint. We were not filing a complaint against MasterKey and I thought I made that clear on the phone with the representative I talked to. Mind you, this third party verification source has multiple HUD complaints opened against them currently and they have a D on BBB. That should’ve been a sign from day 1, but we didn’t look into them at first. We got off the phone and I was called back within 10 minutes. The same representative I talked to said I needed to talk with Robert Dell’osso, so I asked who Robert was and the person I was speaking to said he wasn’t sure. But I said okay and let him connect me. Robert started yelling at me that they follow all fair housing laws and they would not take any threats and hung up on me. Had he let me speak for two seconds he would’ve understood I held nothing against MasterKey and I was told I HAD to speak to him. I did not request to speak to him once. I called back and talked with a different representative who once again said she didn’t know who Robert really was. Well looking at their website Robert is actually the president of MasterKey. I asked to be connected with him because I was very upset with how he spoke to me and accused me of trying to say they violated fair housing laws, when I did not. I felt like there was maybe a miscommunication and wanted to give him a chance to clear it up. She tried calling him and connecting me to him twice, but he did not answer. She assured me that he would call me back. I decided to give it a few days because this all happened Saturday. Here it Tuesday evening and I still have not heard back from MasterKey or Robert. I am extremely disappointed with this company’s professionalism, especially from the president of this company. I gave him a chance to call me back and realized he possibly made a mistake. I am honestly glad we are not renting from them because if that’s how the president of the company acts, I cannot imagine how they would handle something as simple as a maintenance request. Robert’s actions give a bad name to Realtors and I truly am disappointed with how this situation was handled. I also have all the phone calls recorded, just like you do. So if anyone wants the truth they can reach out🙂

My fiance and I rent with Masterkey, and our maintenance requests have always been handled in a very speedy manner. From applying to now, everything has been extremely smooth. Ligia has been extremely helpful, especially with the renewal process! By far the best property management company I've worked with.

Great and easy to work with. Responses are received within the hour with our exception. They have managed our properties for the better part of a decade and have never once had an issue. I will conclude that they have some great accounting, which is shown by high quality financial statements ( I greatly appreciate this as a CPA).

...Pete he's awesome!! Cool guy, very helpful and easy to communicate with. Always glad to know if I have a repair issue, he's the one coming out...

These guys are efficient, responsive, and extremely professional! Kudos to this company for allowing me and my family a great transition into our new home! Master key is amazing for both Owners and Tennant experience!

Masterkey has managed our rental properties in Raleigh for the last 4 years and done a fantastic job. Our tenants are as pleased as we are - they're responsive, fast and fair. Ligia has done a great job managing renewals and keeping tenants happy. I'd highly recommend working with them if you're looking for a top tier management company.

Our rental’s property management recently changed and MasterKey, especially their employee, Ligia, has been immensely helpful, communicative and accessible. I needed to update multiple pieces of information over multiple days and they got it done in a blink and never left me hanging. Feeling in very good hands with this property manager.

Masterkey Property Management is a great company for both renters and landlords. Their attention to detail and responsiveness is unmatched. They take the stress out of property management so that everyone can rest easy knowing everything will be taken care of.

Update to the owner’s response below: I submitted his income verification to your company, however, I provided multiple documents to your third party verification company. We called the VA to see what other documentation we could get and they are the ones who advised us to make a HUD complaint. Not against your company, but the third party verification company. You did not try and have a civil conversation with me, you instantly became combative and started yelling at me then hung up on me, rather than letting me respond. I did express how upset I was with your treatment to one of your call representative and she agreed it was uncalled for and was more than likely due to a miscommunication. Hence why I gave you 3 days (2 being business days) to call me back. Instead you are hiding behind your computer trying to play the victim. It’s astonishing and you are even showing on Google reviews your own behavior. My Original Review: I did not have an issue with MasterKey until we went to withdraw our application from a property. My husband is a disabled service veteran and he does have a service dog. Their third party verification company refused to accept his paperwork from the VA. It felt like we were going in circles and we ended up finding a different property during all of this. Since the other property’s verification company had no issues accepting his paperwork, and the house better suited our needs, we decided to go with the other house and other property management company. I called MasterKey to ask them to pull our application and did not ask for a refund on the application fee once. It was $100, not a big deal and I understand they aren’t refundable. I was asked why we were pulling our application so I explained our issues with the third party verification source and stated that the VA advised us to file a HUD complaint. We were not filing a complaint against MasterKey and I thought I made that clear on the phone with the representative I talked to. Mind you, this third party verification source has multiple HUD complaints opened against them currently and they have a D on BBB. That should’ve been a sign from day 1, but we didn’t look into them at first. We got off the phone and I was called back within 10 minutes. The same representative I talked to said I needed to talk with Robert Dell’osso, so I asked who Robert was and the person I was speaking to said he wasn’t sure. But I said okay and let him connect me. Robert started yelling at me that they follow all fair housing laws and they would not take any threats and hung up on me. Had he let me speak for two seconds he would’ve understood I held nothing against MasterKey and I was told I HAD to speak to him. I did not request to speak to him once. I called back and talked with a different representative who once again said she didn’t know who Robert really was. Well looking at their website Robert is actually the president of MasterKey. I asked to be connected with him because I was very upset with how he spoke to me and accused me of trying to say they violated fair housing laws, when I did not. I felt like there was maybe a miscommunication and wanted to give him a chance to clear it up. She tried calling him and connecting me to him twice, but he did not answer. She assured me that he would call me back. I decided to give it a few days because this all happened Saturday. Here it Tuesday evening and I still have not heard back from MasterKey or Robert. I am extremely disappointed with this company’s professionalism, especially from the president of this company. I gave him a chance to call me back and realized he possibly made a mistake. I am honestly glad we are not renting from them because if that’s how the president of the company acts, I cannot imagine how they would handle something as simple as a maintenance request. Robert’s actions give a bad name to Realtors and I truly am disappointed with how this situation was handled. I also have all the phone calls recorded, just like you do. So if anyone wants the truth they can reach out🙂

My fiance and I rent with Masterkey, and our maintenance requests have always been handled in a very speedy manner. From applying to now, everything has been extremely smooth. Ligia has been extremely helpful, especially with the renewal process! By far the best property management company I've worked with.

Great and easy to work with. Responses are received within the hour with our exception. They have managed our properties for the better part of a decade and have never once had an issue. I will conclude that they have some great accounting, which is shown by high quality financial statements ( I greatly appreciate this as a CPA).