In this presentation we will review service animals, emotional support animals, and pets. We will compare and contrast the different roles and needs of each. And we will establish the lines housing providers cannot cross when conducting needed background checks on animals and renters with animals.

We will answer the following questions:

Why do we need to allow service animals and emotional support animals?
How can I screen a renter household and/or their animal?
What's the penalty for crossing the line or making a mistake?
How should I approach the conversation when a current or prospective renter requests to have an animal?
How can I deal with a bitey, barky, or jumpy animal that doesn't seem like a valid request?
Can I request a renter animal have vaccinations? Be leashed? Go to training?
We will review the Canine Good Citizen program and the practical realities of providing housing to renters with service dogs, emotional support animals, and pets.

Part of this presentation will be given by Cheyenne Martin of Adventure Paws Dog Training. Cheyenne is an experienced housing provider and dog trainer. She has years of experience training service dogs and helping both renters and landlords understand rights and responsibilities under the Americans with Disabilities Act. Cheyenne is a certified dog trainer and an American Kennel Club evaluator for the AKC STAR PUPPY, CGC, CGCU, CGCA, certified k9 fitness instructor and AKC trick dog titles. She has over 8 years of experience and has trained thousands of dogs.

"No Sales Pitch" Guarantee
MassLandlords offers attendees of directly managed events a "No Sales Pitch" guarantee. If a guest speaker offers services, their presentation will not discuss pricing, promotions, or reasons why you should hire them. We do not permit speakers to pay for or sponsor events. Guest speakers are chosen for their expertise and willingness to present helpful educational content. Your purchase of an event ticket sustains our nonprofit model.

Open to attendees statewide
This event is regionally branded in keeping with a local tradition. This region used to meet in-person on this day at this time. You are welcome to participate in this virtual meeting no matter where you are in the state.

Thursday, February 11th
Virtual Meeting Agenda
5:00pm Sign-in and virtual networking: you can chit chat with others as people log in
5:40pm MassLandlords Business Update and Member Minutes
Member Minutes - Any member can have the mic for 60 seconds (introduce yourself, ask a question, share words of wisdom, etc.)
6:00pm Service and Support Animals vs Pets
7:00pm Virtual meeting ends
Participation is Easy
As a result of the COVID-19 (coronavirus) pandemic, our events have been replaced by webinars or virtual meetings held during the traditional event time for each former location:

Virtual meetings include optional audience participation via video, phone, and screenshare and are not recorded.
Webinars have limited participation options (typed questions only) and are recorded.
Our virtual registration desk is open for all events one hour starting 30 minutes prior to the event start time. Call 774-314-1896 or email [email protected] for live, real-time help signing in and using your technology.

If joining a virtual meeting, please use the zoom "test audio" feature. You will be allowed to talk to others if your microphone is good and there is no background noise. We reserve the right to mute anyone for any reason. Attendees without a microphone or who don't want to be heard can type questions.

Virtual Meeting Details (hosted by Zoom)
We will share our video, audio, and computer screen and slides.

Optional: You can share your video with everyone, talk to everyone, and type chat with everyone. Video sharing is not required. Talking is not required.
Password will be emailed and viewable online.

Topic: Service, Support Animals vs Pets, Dog Training Virtual Meeting February 11th, 2021
Time: Feb 11, 2021 05:00 PM Eastern Time (US and Canada)

Join Zoom Meeting

Meeting ID: 838 0455 9450
Passcode: Will be emailed and viewable online

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Meeting ID: 838 0455 9450
Passcode: Will be emailed and viewable online
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Open to the public. Membership is not required!

Contemporaneous participation:
Public: $10
Members: $7
Premium Members: No charge and no need to register. Click here for meeting details and password.
This event will not be recorded. Slides and handouts, if any, will be posted at

This event will not be recorded.