Criminal Checks in RentRedi

[Mariah Pierce]

Hi all, I am using RentRedi for tenant screenings and receive this message for the criminal report for all my applicants: 

A criminal search cannot be completed for your applicant because certain local regulations necessitate the implementation of a 2-phase screening process and confirmation of implementing a 2-phase screening process has not been provided.

I am in Cook County, IL and it recently became law that credit and other screenings have to be reviewed and accepted first before a criminal report can be viewed. It seems that RentRedi sends them all at once and there is a checkbox that appears that says other reports have been reviewed but for some reason it still doesn't generate the report. Am I missing anything? Will I need to do a background check on another platform? I spoke with a friend who uses Tenant Cloud and this is not an issue for him. Appreciate any help and advice.

[Jennifer Tolkachev]

Mariah - thanks for the update. The issue has been fixed on our end, in case you need to use it in the future. We appreciate you bringing this to our attention!