Posted 3 months ago What NOT to Give Multifamily Tenants The relationship built between the tenants of your multifamily and yourself is something that you do not want to compromise at all. The last thing that you would want for your multifamily is to inconvenience your own tenants. It’s always best to stay on their good side as much as possible, but that doesn’t mean that you have to bend down to every request. But what exactly turns a tenant of your multifamily against you in the first place? Here are a few ways you can lose the loyalty of your multifamily resident: Lack of safety assurance If your multifamily has numerous safety and security concerns, your residents will most likely make it known. It’s for your own good that you don’t ignore these requests. A safe multifamily community is a happy one. If you can’t keep your multifamily safe, then you can’t keep your tenants safe, and they can feel that. Assure your tenants that your property is secure. Don’t let fear take the hearts of your multifamily residents, so install sturdy gates, secure doors, windows, and locks. Hire a security contractor if you have to. Policy confusion Having too many confusing and frustrating policies within your multifamily can turn off any client. If your multifamily policies are consistently inconsistent in their enforcement in your property, then don’t expect your tenants to understand. And definitely do not expect them to stay long if this is the case. Implement fair and understandable rules or policies within your property and make sure that your tenants understand where you’re coming from. Remember, a bad policy can make a bad multifamily building if your residents talk about it enough. No response to feedback One definite way to get on your tenant’s bad side is to not take in any of their suggestions, notices, and especially complaints. You can’t exactly attend to every resident’s complaints(especially the ones who complain too much) but don’t turn away your tenant’s words, either. They might have something important to say about your multifamily and you should learn to take any kind of criticism they have, positive or not, to heart. Terrible living conditions This is a way to turn multiple tenants of your multifamily against you. If your multifamily bears unlivable conditions such as low maintenance, unhygienic environments, and toxic community, your tenants will not be staying long if they even plan on staying at all. Don’t make enemies of the tenants within your multifamily, and certainly don’t lose all the loyalty they have for your building and for you.