Google Reviews NOW allowing Owner Responses! A step in the right direction

As a property manager, my firm is highly susceptible to poor reviews on the web.  For several years, I have followed Bob Machado's lead and put an owner statement on the site quarterly and had Google alerts for my name and my firm's name.  

NOW, Google is allowing Owner Responses to posts....A good idea even because the timeliness of the "reviews" will allow a quick response.

http://activerain.com/blogsview/1602290/write-a-bad-google-review-of-your-landlord-do-not-use-your-real-name-

She is truly an evil individual...‎‎  By Kristen - Apr 15, 2010 If I could ONLY GIVE THIS WOMAN ZERO STARS, I WOULD! I have never been so poorly treated in a business scenario EVER. I have 10-15 saved emails from Wallace Gibson that are rude, unprofessional, angry, antagonistic, and plain mean. I think I am fairly easy person to deal with, and like a past reviewer said, I try to "kill with kindness" when I meet these types of people, and with Wallace, it only seems to make her that much harder to deal with! I have never been so ill-treated in a rental situation before and I've been renting for 8 years now. She lies and then when you produce her emails showing her to be lying, she promptly writes "Read your lease/handbook" and will not answer your questions. She will not meet with me in person to discuss my lease or problems, she ignores pertinent questions in email, and is outright condescending in every communication I've had with her. My husband and I have been appalled at her conduct and cannot wait to move ...‎ More » maps.google.com

7 out of 8 people found this review helpful. - 

Response from the owner Kristen and her family had family issues that caused their rent and utilities to be deliquent on several occasions. In light of this and in discussion with the property owners, their lease was not renewed. When I advised Kristen that they could not remain at the property, she posted this "review" which I subsequently blogged about. I re-rented this property for $100 more per month and her family moved out of the area. Edit - Delete Gibson Management Group Ltd - Friday, August 13, 2010 Verified owner

 

Wallace S. Gibson, CPM * GIBSON MANAGEMENT GROUP, Ltd.
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