Chase: Phone Number Changes (Contact Information Changes)

Chase, one of the mega Goliaths in the mortgage servicing industry is about to start a major renovation on their phone systems. In a conversation the other day with a representative in the Executive Office it was divulged to one of our negotiators that there were going to be some major changes in the phone system taking place over the next couple of weeks. Often as technology changes it is important to try to accomplish two major things, increase your Average Speed of Answer (ASA) and try to get people to where they are trying to get to.

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