what's your honest take on your tenant portal software? not selling anything

what's your honest take on your tenant portal software? not selling anything

Member since 2026 · 3 posts · 0 votes

Hi yall, I'm doing some research on tenant portal, property management software and wanted to get input from people who actually use it day-to-day, rather than just vendor marketing pages.

If you manage properties and use one of these platforms, I'd love to have a discussion

for example:

  • What's saved you the most time or hassle?

  • What's the most frustrating part of the backend side?

  • Any recurring tenant complaints about the portal that land on your desk?

  • Have you switched platforms before?

Appreciate any insight helps, thanks!

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  • JD MartinBusiness Member
    Moderator
    Rock Star Extraordinaire · Northeast, TN · Member since 2015 · 10k+ posts · 16k+ votes
    3d

    Why are you researching this issue? What's your end goal here? I use a portal daily but I would want to know why you want to have a discussion about it. 

    Skyline Properties
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    • Member since 2026 · 3 posts · 0 votes
      3d

      Im a student at new mexico state university, this is for an assignment, the end goal is to get better understanding of using a tenant portal on an admin side,

    • JD MartinBusiness Member
      Moderator
      Rock Star Extraordinaire · Northeast, TN · Member since 2015 · 10k+ posts · 16k+ votes
      3d
      Quote from @Angel Martinez:

      Im a student at new mexico state university, this is for an assignment, the end goal is to get better understanding of using a tenant portal on an admin side,

      Fascinating - I didn't know they had such classes at state universities. What class is it and what's the gist of the assignment?

      Skyline Properties
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  • Drew SygitBusiness Member
    Property Manager · Royal Oak, MI · Member since 2012 · 12k+ posts · 9k+ votes
    3d

    You just joined BiggerPockets and you want us to help you figure out how to create software to sell back to us?

    FYI - why aren't you asking tenants what they think instead of the landlords who could almost care less?

    • Member since 2026 · 3 posts · 0 votes
      3d

      Like i said im not selling anything, im a student at new mexico state university, this solely for a research assignment, i can easily get information on tenant experiences but the goal was to try and get a solid grasp on user experience on the admin side, i dont care about selling you anything, but thank you for the help!!! really insightful

  • Real Estate Agent · Memphis · Member since 2026 · 538 posts · 311 votes
    3d

    I manage properties, but I don’t want to give you a made-up software review without knowing the specific platform you’re looking at. From the management side, the features that matter most are the ones that actually eliminate extra steps—online payments, maintenance requests with photos, documents in one place, and a clear communication history. The biggest test for me is whether tenants will actually use the portal consistently. If the team still has to chase information through calls, texts, and emails, the software hasn’t really solved much.

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