Help with a serious breech of confidential information

Help with a serious breech of confidential information

Member since 2026 · 3 posts · 0 votes

Hi all,

First let me say I have been following BP since the beginning. I am a Realtor in Florida. Due to spouses’ job, we rent an apartment in Miami. I know the situation is illegal and quite serious but I am looking for advice as to how to move forward.

Management co uses the Bilt app. We can access all our information from the app. We transferred from one unit to another across the hall in July. On our account we could access all information from the previous unit until today when I discovered it is not the previous unit with our information, now it has access to a completely random unit in the same complex but different building. I can access their entire lease history as well as the breakdown of charges and their full legal names and payment information.

I took screenshots of everything and contacted the tenants from the other unit. I also informed the leasing manager. My question is should I contact an attorney and pursue legal action at this point?

Thank you for any advice

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  • Divin KanyamaBusiness Member
    Accountant · Seattle, WA · Member since 2025 · 311 posts · 100 votes
    7h

    That is a serious privacy issue, @Amy Mynatt Notifying both the affected tenants and the leasing manager was the right first step. Since the account exposed lease records, names, and payment information, everything should be preserved—including screenshots, dates, messages, and the management company’s response—without accessing or sharing the other tenants’ information any further.

    It would also be reasonable to notify Bilt through its official support or security channel and request written confirmation that access has been removed, the incident is being investigated, and affected residents will be notified if required. Consulting a Florida attorney experienced in privacy or landlord-tenant matters may help clarify your rights, but a lawsuit is not automatically the first or best step—especially before knowing whether there was actual misuse, financial harm, or an adequate corrective response. In the meantime, monitor your own accounts and credit, and keep the discussion factual and in writing.

    • Member since 2026 · 3 posts · 0 votes
      6h

      Much appreciated! Your response confirmed my own thoughts and understandings. I have reached out to an attorney whom I’ve worked with and have complete confidence in to help with guidance as well.

      Many thanks

  • Honolulu, HI · Member since 2008 · 3k+ posts · 2k+ votes
    7h

    I would probably fire off a letter to the State Attorney detailing specifics.

    • Member since 2026 · 3 posts · 0 votes
      6h

      Not bad advice, thank you.

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