"unreasonable", "ocasional", "seemed to be in breach of rules" etc, but the matter is the your certain case only.

Jules, you're spot on with your view of expectations being unreasonably high. 

Not completely unreasonable for someone whose time is justifiably valuable.He's probably as skeptical of you as you are of him.

Considering all of that, the fee does not seem unreasonable to me.

Challenges:1) Timing - PMCs don't always have time to communicate with an owner as roughly 20% of the time they need to make a "spot" decision.2) Owners NOT Responding Timely - this gets so bad at times we've had to resort to messages ending with, " if we don't hear back from you within X days, you'll force us to use our best judgment subject to your portfolio's available funds".3) Unreasonable - some want MORE than 3 bids, want bids on nonsensical stuff. 4) Desperate Owners - we know many have mortgages to pay, but when something needs fixing, we are NOT a lender to cover the cost and pay ourselves back with future rents!

This will translate to them charging what may seem like a lot of money for a small problem, as the chances of having to deal with a problem for an extended period of time are real from that point on.That being said, if the other landlord is being unreasonable and requires a contractor to do the work, you may not really have a work-around.

I don't particularly care right now - all of my responses are essentially "thanks for the kind words it was great having you as a guest" or similar, but on the day when you get an unreasonable review and you want to respond it seems like no one will be able to see it.  

Of course, guests need reliable access, but giving only one hour to fully resolve an issue like a lock malfunction feels unreasonable.

Then, realizing taxes reduced her profit, the landlord increased the demand yet again, to $725 per month.The Special Needs Board paid an astounding $4,000 before finally refusing to continue under these fluctuating, unreasonable demands.When we finally went to court, Bethany’s case manager detailed the situation, including the landlord’s threats of sending Bethany to a homeless shelter if payments weren’t made.

Does that seem unreasonable?