., to use our pool all summer without signing appropriate waivers and paying the guest fees involved to help alleviate the cost of maintenance and lifeguard fees just by handing a photo of yourself to the lifeguard early in the season.

There's a lot of risk involved: what if there are vacancies, evictions, unforeseen expenses, or a foreclosure?

It is typically just a preference that they wish to focus on their HUD allocation of properties (their bread and butter), and do not wish to participate with more involved A-B-C transactions.

I just don't want to constantly beg them for every payment and I thought his involvement (and the fee associated with such) may encourage them to make timely payments.Dale, you bring up an interesting point.

They definitely try to get you on upfront fees (not saying they don't deliver on the back-end, I have no idea)...That 13.99% rate is reserved for members of their elite program, which costs more money upfront.

It is commendable that he was willing to get involved to resolve this matter, and I thank him for that.  

IF you do any deals in MD ask about recent lead lawsuit cases)It involves a quit claim deed.

I agree Rich, those entitlement receipiants are getting too involved in real estate investing driving us all to more bad times... :)Just last week put a 500K home under contract near Ft.

At this point, they should have a program, IMO, to make you feel extremely comfortable investing from a distance and if they don't I would not use them.Last piece of advice.

It points directly to conflicts of interest and non-aligned incentives that owners and PM's always potentially have (particularly those PMs running in-house maintenance operations from which they extract profit directly tied to the amount of usage).You did qualify that by saying they're doing the same with their own units, and I can relate to the idea of trying to push your building into a higher rental tier, which will likely involve removing your lower-tier tenants who likely wouldn't qualify at the higher tier.