Timeliness and transparency in communication was very poor.

If they consistently fail to live up to their commitments after that, fire them.

Quote from @Devin James: We’re currently building out our CRMReal estate is a relationship business and follow-up is everything.Your memory isn't built for scale.That’s where a CRM (Customer Relationship Management) system comes in:1) Tracks every interaction2) Keeps follow-ups from falling through the cracks3) Automates reminders, emails, and tasks4) Helps your entire team stay on the same pageWe’ve been building out pipelines in HubSpot for:- Investor leads- Land acquisitions- Homebuyer journeys It will help us stay more consistent, clear, and scalable.Our future self will thank us.What CRM are you using? 

More important than the number of hours is how consistent and responsive the PM is.

And honestly, the skills you listed—especially relationship building and communication—are huge differentiators in this space.

Communication Less frequent, primarily for issues/renewals.

The Hilltop area does have active voucher holders, but be ready for repairs, inspections, and communication with CMHA.

We handle everything from dynamic pricing and high-quality turnover to guest communication and marketing, ensuring consistent 5-star stays and strong ROI for owners.Beyond property management, I also assist with acquisitions, design, rehabs, and listing strategy, both for long-term and short-term investments.

Branding isn’t just about a logo and name, it’s about consistently showing up, sharing your expertise, and engaging with your audience.To build real brand awareness, you need to be intentional with your content creation.

We handle everything from dynamic pricing and high-quality turnover to guest communication and marketing, ensuring consistent 5-star stays and strong ROI for owners.Beyond property management, I also assist with acquisitions, design, rehabs, and listing strategy, both for long-term and short-term investments.