Ethan Lieber

I am the CEO of Latchel. Latchel is the first and only company that provides a 24/7 solution for delivering an amazing maintenance experience to your tenants. We make managing maintenance on rental properties a seamless experience for landlords. Instead of waking you up at midnight or interrupting your work day, your tenant calls Latchel. First, we take your tenant through an emergency diagnostic. Then we'll troubleshoot their issue over the phone to prevent an unnecessary visit from a contractor. If we determine that your tenant is having a true emergency, we'll dispatch the best contractor for the job. We dispatch within 2 hours and vendors charge the minimum amount necessary to prevent property damage. We can also dispatch your preferred contractors. PROTECTING YOUR BUDGET We enforce a strict budget for all emergencies. If you want more protection, you have the option to increase your budget limit when you begin services. What qualifies as an emergency? Any issue that can cause property damage or is a legal obligation to fix because of tenant habitability is considered an emergency. - Leaks that could cause property damage - No functioning toilets in the house - No heat in cold weather (under 45F; 55F if young children, elderly, or sick people are present) - No AC in hot weather (over 95F; 85F if young children, elderly, or sick people are present) - Security and safety issues (broken windows, open doors) - Electrical outages (not caused by power company) and loss of power to medical equipment STOP TAKING TENANT CALLS How much productivity goes down the drain when you don't get a good night's sleep? You should be focusing on business and your life, not waking up in the middle of the night to handle maintenance emergencies. Pricing AFTER-HOURS SERVICE: $25 + $0.80 PER UNIT 24/7 SERVICE: $25 + $1 PER UNIT