Katie Middendorf

I work with Real Estate Investors and HOA boards across Northeast Ohio who are frustrated with one-size-fits-all property management, high vacancy, and unclear reporting. If you’re dealing with: • Vacant properties draining cash flow • A property manager who overpromised and underdelivered • Vague services, poor communication, or inconsistent results • HOA boards overwhelmed by compliance, maintenance, and financial management I help fix that. What We Deliver: • 95%+ occupancy through expert leasing across residential, commercial, student, and executive housing • Improved ROI using CRPM’s proprietary Vantage System; a flexible management framework built specifically for small to medium portfolio holders • Reliable operations: 24/7 maintenance response, effective rent collections (97%+avg), receivables management, and clear financial reporting You Control Your Vantage Point with CRPM (How We’re Different): Most property managers sell generic “full service” or "limited" packages with dark expenses built in. CRPM’s Vantage offers three defined service levels that scale with the owner and portfolio: • Essential (8%) – For hands-on owners who want structure, leasing, and compliance • Enhanced (10%) – Traditional management with subsidy expertise and steady communication • Strategic Partnership (12%) – Dedicated Success Manager, proactive planning, and ROI-driven strategy No fluff. Clear deliverables. Real accountability. How We Work With Your Properties and Partner with You: • Periodic or dedicated Success Manager based on your Vantage tier offering strategies including annual rent optimization and CapEx planning • Tenant-care operations with strong communication and 24/7 emergency response • Real-time AppFolio owner portal with monthly and annual reporting, can include customized insights • Expertise in subsidized housing navigation • Resources to help with large renovation and rehab projects, acquisitions and dispositions What Engagement Looks Like • 15-minute discovery call • Contract and portal setup within 7 days • Communications and reporting in week 1 Managing 1,000+ units across Summit, Cuyahoga, Medina, Portage & Stark Counties Residential | Commercial | HOA | Student | Executive Housing