Skip to content
Two investors reviewing resources on a laptop

Get industry-leading resources — for free

Unlock resources for every investing strategy and stage with a free account.

By continuing, you agree to BiggerPockets LLC's Terms of Use and Privacy Policy

Business Page


business profile image

The Signature Group @ C21 Carolyn Riley Realty

Agent
3.7 stars
173 Reviews

Markets served


Cleveland, OH
Akron, OH
Medina, OH
Kent, OH
Stow, OH
Cuyahoga Falls, OH
Hudson, OH
Garfield Heights, OH
Maple Heights, OH
Brooklyn, OH
Lakewood, OH
Elyria, OH
Lorain, OH
Richfield, OH
Hinckley, OH
Bath, OH
Copley, OH
Brunswick, OH
North Royalton, OH
Brecksville, OH
Peninsula, OH
Barberton, OH
Norton, OH
Wadsworth, OH
Columbia Station, OH
Clinton, OH
Canal Fulton, OH
Green, OH
Uniontown, OH
Brimfield, OH
Ravenna, OH
Mogadore, OH
Atwater, OH
Strongsville, OH
Berea, OH
Brook Park, OH
Parma, OH
Parma Heights, OH
Valley City, OH
Doylestown, OH
North Canton, OH
Rootstown, OH
Aurora, OH
Solon, OH
Chagrin Falls, OH
Cleveland Heights, OH
Shaker Heights, OH
Beachwood, OH
Hiram, OH
Garrettsville, OH

Licenses, Designations or Certificates


Licensed Real Estate Broker, Ohio
BKRP.2018005276
Property Management Specialist designation 

About us


I'm a Property Management, Sales & Acquisitions Broker and Realtor in Northeast Ohio with over a decade of experience managing long-term assets, negotiating deals, and helping investors build portfolios that actually perform. My background in sales and operations means I think like an investor first, focused on strategy, cash flow, and protecting your fiduciary interests. If you're looking for a partner who understands what it costs to own and operate real estate, not just sell it, let's connect.

Specialties


Commercial

Multi-Family (5+ units)
Office/Retail

Residential

Townhouse/Condo
Single-Family Rental
Primary Residence
Multi-Family (2-4 units)
Fix & flip
Mid-term rental
Long-term rental

Reviews (173)


3.7 stars
173 Reviews
3.7 stars
173 Reviews
0.0 star
0 Reviews

reviewer image
5.0 stars
|
a week ago
Reviewed by James
I just want to say thank you to Tovea and Ian for the great help they were able to give me and my family!!!!!!! The home I wanted at first was rented to somebody else but they were able to work with me to find us a new house to get into! I am so thankful that during a stressful time in my life they were able to be patient and understanding. Thank you both so much again!! We love our home and we plan on staying here for a long time!
reviewer image
5.0 stars
|
2 weeks ago
Reviewed by Jen Jeney
Ian was amazing to work with! From showing me the home, to walking through all the paperwork and move in details, he was always available. Moving is always a stressful event, but he made it so easy!
reviewer image
5.0 stars
|
2 months ago
Reviewed by Christopher L'Heureux
One of the best PM shops I've worked with. I have properties in multiple states and CPRM is by far the best shop Ive worked with. The customer service has been exemplary - far better than a couple of other states. And I only have 1 property with them. They have in-house teams to take care of whatever you need. And where many PM shops owners and tenants with fees upon fees, this Team offers competitive pricing without a bunch of additional costs to scare away your tenants. I would highly recommend and Cleveland is a great market.
reviewer image
5.0 stars
|
3 months ago
Reviewed by Auston Fink
Katie reached out to my company for some emergency tree work at one of her managing properties. When it comes to something like this there’s a lot of communication and behind the scenes work most don’t see. Katie made sure she went above and beyond for CRPM and everyone involved. She communicated fast and effectively to make sure the job was taken care of and all parties involved were fully aware of what tasks needed to be executed in order to get the job done!
reviewer image
5.0 stars
|
5 months ago
Reviewed by Hannah Bean
CRPM was absolutely amazing with helping my partner and I move three hours to be closer to his mom and also so I could start a new position. They were so great throughout the entire process. Ian let me harass him every day until our application was approved and he was always so kind and super helpful.
reviewer image
5.0 stars
|
5 months ago
Reviewed by Shyontae Lott
Writing a review to give thanks to Tovia. Me and my family had a hard time finding a place until we came across crpm. Tovia showed us a few places she was very knowledgeable and helpful. Thanks you so much TOVIA
reviewer image
4.0 stars
|
7 months ago
Reviewed by Tamara Palm
I am new to working with CRPM but find this company to be respectful, supportive, and reputable. From first contact my representative was transparent about requirements, expectations, and stayed in contact with me. During my move in process another representative went above and beyond by contacting another company to assist me with resolving an issue. So grateful to her for that. The two times I have submitted maintenance request, have been promptly addressed with resolution and explanation. I have had nothing but a welcoming positive experience with CRPM.
reviewer image
1.0 star
|
7 months ago
Reviewed by Tatiana Gales
Crpm bought the house I was renting from the previous owner 9months after I moved In.the old company knew all the complaints I had about the house from the home not being painted to the old drafty cracking windows to the basement flooding every time it rain roof leakin I call the health department on the old landlord before Crpm took over which I’m sure is the reason why she sold the house to them !! MOVING FORWARD my 12 month lease expires soon and Crpm tried to get me to stay asking what could they do to change my mind I let them know what the can do and the first thing was to paint the home they came and painted the basement walls and stairs and never came back .Moving forward it’s move out day so I’m taking all my pictures etc return the keys These fools send me a bill for 500$ talking bout I did 1500 dollars in damages when NOTHING IS DAMAGED IN THE HOME IVE NEVER HAD A REMAINDER BAL FROM ANY HOUSE I STAYED IN AND IM NOT GOING TO START NOW SO IM TAKING THEM TO COURT HOW CAN YOU POSSIBLY TELL ME HOW THE HOUSE WAS BEFORE I MOVED IN WHEN YOU ALL WASNT EVEN The OWNERS UNTIL 9 months after 😂😂 let’s be serious they tried to charge me 65$ for batteries for a smoke detector ? 25 $ for a dirty furnace filter that I still have a a receipt for that will just now be consider time to change bcuz it’s every 90 days I have my ducks In. A row yes the walls were dirty but that’s it the wanted 500$ for that yeah right when I sent the man a text about the previous owner used flat paint or primer for the whole house one simple touch left a stain I have all messages recorded see you all in court !
reviewer image
5.0 stars
|
8 months ago
Reviewed by Kenneth Fornash
I would like to express my gratitude to a company that provided exceptional service. They helped me find a property that met my budget and location requirements. The company maintained open communication with me throughout the process. Their online platform was user-friendly and efficient. Ian was always responsive to my inquiries, providing thorough explanations and helpful advice to expedite the process. This company provided critical support to my family and me during a difficult time, and I highly recommend their services to anyone. Thank you to the CRPM team and Ian!
reviewer image
5.0 stars
|
11 months ago
Reviewed by Jennifer Marsh
I called CRPM fully expecting to get the run around like I had received from other local property management companies. I was looking to move within a couple weeks.I spoke with Ian and he greeted me with great professionalism, empathy and a welcoming tone. He listened, understood what I needed for my family a got right on it with scheduled tours. I worked also with Tovia. She was really nice and went above and beyond to allow multiple tours on the same days due to my hectic schedule. She was great at helping decide which houses would be a great fit. We picked a great house. Got approved right away and moved in on time. Ian explained the process and answered all of my questions. Real cool dude. Everything in the home is functional, and as described in the listing. They even left a nice welcome basket in the home. My kids and I are really happy. Thank you Ian, Tovia and the CRPM team. You really came through for a single mom of 3 in a moment of defeat. I would 1000% recommend and have already referred a coworker! Well done.
reviewer image
5.0 stars
|
a week ago
Reviewed by James
I just want to say thank you to Tovea and Ian for the great help they were able to give me and my family!!!!!!! The home I wanted at first was rented to somebody else but they were able to work with me to find us a new house to get into! I am so thankful that during a stressful time in my life they were able to be patient and understanding. Thank you both so much again!! We love our home and we plan on staying here for a long time!
reviewer image
5.0 stars
|
2 weeks ago
Reviewed by Jen Jeney
Ian was amazing to work with! From showing me the home, to walking through all the paperwork and move in details, he was always available. Moving is always a stressful event, but he made it so easy!
reviewer image
5.0 stars
|
2 months ago
Reviewed by Christopher L'Heureux
One of the best PM shops I've worked with. I have properties in multiple states and CPRM is by far the best shop Ive worked with. The customer service has been exemplary - far better than a couple of other states. And I only have 1 property with them. They have in-house teams to take care of whatever you need. And where many PM shops owners and tenants with fees upon fees, this Team offers competitive pricing without a bunch of additional costs to scare away your tenants. I would highly recommend and Cleveland is a great market.
reviewer image
5.0 stars
|
3 months ago
Reviewed by Auston Fink
Katie reached out to my company for some emergency tree work at one of her managing properties. When it comes to something like this there’s a lot of communication and behind the scenes work most don’t see. Katie made sure she went above and beyond for CRPM and everyone involved. She communicated fast and effectively to make sure the job was taken care of and all parties involved were fully aware of what tasks needed to be executed in order to get the job done!
reviewer image
5.0 stars
|
5 months ago
Reviewed by Hannah Bean
CRPM was absolutely amazing with helping my partner and I move three hours to be closer to his mom and also so I could start a new position. They were so great throughout the entire process. Ian let me harass him every day until our application was approved and he was always so kind and super helpful.
reviewer image
5.0 stars
|
5 months ago
Reviewed by Shyontae Lott
Writing a review to give thanks to Tovia. Me and my family had a hard time finding a place until we came across crpm. Tovia showed us a few places she was very knowledgeable and helpful. Thanks you so much TOVIA
reviewer image
4.0 stars
|
7 months ago
Reviewed by Tamara Palm
I am new to working with CRPM but find this company to be respectful, supportive, and reputable. From first contact my representative was transparent about requirements, expectations, and stayed in contact with me. During my move in process another representative went above and beyond by contacting another company to assist me with resolving an issue. So grateful to her for that. The two times I have submitted maintenance request, have been promptly addressed with resolution and explanation. I have had nothing but a welcoming positive experience with CRPM.
reviewer image
1.0 star
|
7 months ago
Reviewed by Tatiana Gales
Crpm bought the house I was renting from the previous owner 9months after I moved In.the old company knew all the complaints I had about the house from the home not being painted to the old drafty cracking windows to the basement flooding every time it rain roof leakin I call the health department on the old landlord before Crpm took over which I’m sure is the reason why she sold the house to them !! MOVING FORWARD my 12 month lease expires soon and Crpm tried to get me to stay asking what could they do to change my mind I let them know what the can do and the first thing was to paint the home they came and painted the basement walls and stairs and never came back .Moving forward it’s move out day so I’m taking all my pictures etc return the keys These fools send me a bill for 500$ talking bout I did 1500 dollars in damages when NOTHING IS DAMAGED IN THE HOME IVE NEVER HAD A REMAINDER BAL FROM ANY HOUSE I STAYED IN AND IM NOT GOING TO START NOW SO IM TAKING THEM TO COURT HOW CAN YOU POSSIBLY TELL ME HOW THE HOUSE WAS BEFORE I MOVED IN WHEN YOU ALL WASNT EVEN The OWNERS UNTIL 9 months after 😂😂 let’s be serious they tried to charge me 65$ for batteries for a smoke detector ? 25 $ for a dirty furnace filter that I still have a a receipt for that will just now be consider time to change bcuz it’s every 90 days I have my ducks In. A row yes the walls were dirty but that’s it the wanted 500$ for that yeah right when I sent the man a text about the previous owner used flat paint or primer for the whole house one simple touch left a stain I have all messages recorded see you all in court !
reviewer image
5.0 stars
|
8 months ago
Reviewed by Kenneth Fornash
I would like to express my gratitude to a company that provided exceptional service. They helped me find a property that met my budget and location requirements. The company maintained open communication with me throughout the process. Their online platform was user-friendly and efficient. Ian was always responsive to my inquiries, providing thorough explanations and helpful advice to expedite the process. This company provided critical support to my family and me during a difficult time, and I highly recommend their services to anyone. Thank you to the CRPM team and Ian!
reviewer image
5.0 stars
|
11 months ago
Reviewed by Jennifer Marsh
I called CRPM fully expecting to get the run around like I had received from other local property management companies. I was looking to move within a couple weeks.I spoke with Ian and he greeted me with great professionalism, empathy and a welcoming tone. He listened, understood what I needed for my family a got right on it with scheduled tours. I worked also with Tovia. She was really nice and went above and beyond to allow multiple tours on the same days due to my hectic schedule. She was great at helping decide which houses would be a great fit. We picked a great house. Got approved right away and moved in on time. Ian explained the process and answered all of my questions. Real cool dude. Everything in the home is functional, and as described in the listing. They even left a nice welcome basket in the home. My kids and I are really happy. Thank you Ian, Tovia and the CRPM team. You really came through for a single mom of 3 in a moment of defeat. I would 1000% recommend and have already referred a coworker! Well done.

Our Team


Katie Middendorf