AGENTS: Let's Talk CRMs - The Good, The Bad, The Ugly

[Mindy Jensen]

Agents!

What does your CRM have that you love? What does it do that drives you nuts?

If you were designing a CRM from scratch, what features would you have and what is worthless?

[Chinyere Orie]

I'm actually starting to convert my facebook to a CRM...using it to stay in contact with leads, prospective clients, and former clients.  I've used several different CRMs in the past and I've always felt they had features I didn't need and the features they did have, I didn't like.  I feel like facebook lets me be genuine and authentically connect with people without feeling like I'm continuously marketing to them.