Tenant reschedules appointments for repairs

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The City inspector notified me of some repairs I needed to repair. My tenant rescheduled an appointment with the plumber. But then proceeded to complain about not having a notice she scheduled 

Originally posted by @Ruby Alto :

The City inspector notified me of some repairs I needed to repair. My tenant rescheduled an appointment with the plumber. But then proceeded to complain about not having a notice she scheduled 

 You really need a clause in your lease that charges tenants for missed or cancelled appointments. The tenant needs to understand it is unacceptable to not accommodate repairs and financial repercussions are the best motivation.