Real Estate Agent · Tooele, Salt Lake City UT · Member since 2020 · 136 posts · 54 votes
1y
The TransUnion "ResidentScore" is similar to a traditional credit score but is tailored specifically for rental screening. It considers factors relevant to renting, like payment history and outstanding debt, so a low ResidentScore can indicate a higher rental risk even if it’s not a traditional credit score.
For declining an application due to a low score, here’s a respectful and straightforward way to word your response:
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**Dear [Applicant’s Name],**
Thank you for your interest in renting [Property Address]. After reviewing your application, we’ve determined that we’re unable to move forward with the rental process at this time due to our screening criteria, which include credit-related factors. We encourage you to review your credit report for any discrepancies or areas of improvement.
Thank you again for your time and interest. We wish you the best in your housing search.
Sincerely,
[Your Name/Property Management Team]
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This phrasing keeps it professional and avoids specifics, which can be helpful from a fair housing compliance standpoint. If you used TransUnion to screen, they are also required to provide the applicant with an "adverse action" letter, detailing the screening company’s contact information for follow-up.