Water damage and tenants "education"

Water damage and tenants "education"

South Suburbs, IL · Member since 2015 · 4 posts · 0 votes

The story is pretty typical: inherited tenant did not report leaking bathtub faucet, it caused water damage downstairs and was reported by the tenant from below. Water damage is not huge, hopefully I would only have to repaint the bathroom. However my question is: should I just repair everything myself or charge the tenant?

On this forum I see that opinions like "stop shifting blame, man up, bite the bullet" are pretty popular....

But my question is more about: how can I use this opportunity and help tenant understand that they should report issues ASAP even if they don't care about the place where they live?

Complications:

- lease language contains clause that "tenant should maintain plumbing fixtures and report issues", but it doesn't say anything about preventable damage. Even though after I took over the building I sent everyone a flyer mentioning that all preventable damage will be charged to their account, it does not their current lease in any way.

- risk of losing the tenant + related expenses + very unclear prospects of winning this case (they would argue that leaking faucet that was not overflowing the bathtub is not something urgent in their mind)

Poor alternatives (IMHO):

- Tell them to repair the bathroom themselves, but there is no way I can enforce it.

- Fix it, talk to them, give them "last Chinese warning" and hope that this will do it.

** BTW when I called tenant to tell them that there is a leak, they said: I know, in the bathroom. It's been going on for some time. But right now everyone is at work so we cannot do anything.

Thank you for your opinions.

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Investor · Appleton, WI · Member since 2012 · 1k+ posts · 464 votes
9y

Sounds like this was a recent purchase. I always meet in person and see if there are any issues shortly after purchase along with doing a more detailed inspection. Then I also go over several more common issues and instruct them to contact me with issues. I would rather they call or text and say they are going to get draino for a clogged line so I can then come over and repair it correctly instead of them causing damage. 

So in this case, I would reiterate this, fix the issue and let them know the cost, and that you will cover this time but if it happens again, you will be charging. If you were very clear from the begining, then doing a percentage of the cost charge would not be unreasonable.

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  • Investor · Charlotte, NC · Member since 2016 · 374 posts · 189 votes
    9y

    Fix it.  Charge the tennent.  If they protest, you can figure out if it enforceable in a court of law at that time.  

  • Professional · Dearborn, MI · Member since 2016 · 14 posts · 0 votes
    9y
    Fixit chalk it up as a loss the tenant rights in Illinois is something you don't want to mess with as a landlord
  • South Suburbs, IL · Member since 2015 · 4 posts · 0 votes
    9y

    It is not about the damage, but rather about attitude towards reporting issues. After reading the forums I don't think I can do much in terms of the stick, I guess I'll have to think of some carrots for them.

  • Investor · Appleton, WI · Member since 2012 · 1k+ posts · 464 votes
    9y

    Sounds like this was a recent purchase. I always meet in person and see if there are any issues shortly after purchase along with doing a more detailed inspection. Then I also go over several more common issues and instruct them to contact me with issues. I would rather they call or text and say they are going to get draino for a clogged line so I can then come over and repair it correctly instead of them causing damage. 

    So in this case, I would reiterate this, fix the issue and let them know the cost, and that you will cover this time but if it happens again, you will be charging. If you were very clear from the begining, then doing a percentage of the cost charge would not be unreasonable.

  • Rockford, IL · Member since 2016 · 126 posts · 48 votes
    9y
    Originally posted by @Kyle Hipp:

    Sounds like this was a recent purchase. I always meet in person and see if there are any issues shortly after purchase along with doing a more detailed inspection. Then I also go over several more common issues and instruct them to contact me with issues. I would rather they call or text and say they are going to get draino for a clogged line so I can then come over and repair it correctly instead of them causing damage. 

    So in this case, I would reiterate this, fix the issue and let them know the cost, and that you will cover this time but if it happens again, you will be charging. If you were very clear from the begining, then doing a percentage of the cost charge would not be unreasonable.

     I do the same thing.  And I respond timely and cheerfully.  I had the same thing happen with a tenant requesting Drano.  I was like, be right there with my snake.  Ended up needing a plumber, and I discovered that the bathroom sink faucet needed replacing.  I cleaned up the plumbers' mess, and my tenant got a new faucet.  Way cheaper and easier than fixing drywall.  I don't charge my tenants for this stuff, because it is normal usage, and I don't want them to fix things themselves.

  • Investor · Appleton, WI · Member since 2012 · 1k+ posts · 464 votes
    9y

    I rarely charge. My last one was a toilet replacement from when the tenant had gotten a razor container stuck in the toilet. Still was cheaper for them for me to do it than hiring it out.

  • South Suburbs, IL · Member since 2015 · 4 posts · 0 votes
    9y

    Thanks everyone for your suggestions. I'll try to convince them that reporting issues is cheaper for their pockets than not doing it :) Most of them (except 2) do report problems immediately, even small ones. And I'm grateful for that since it saves me money.

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