Hello,
I am from California, a newbie, looking for out of state opportunities as a first investment. I have been looking at Memphis Investment Properties (turnkey) and wondering if anyone has experience or feedback about them?
Thanks very much,
Mina Skoutelakis
Hello @Mina Skoutelakis,
Turnkey is a purchase method, nothing more. Buying turnkey does not reduce your due diligence effort.
Start by selecting an investment location. The location is the most important investment decision you will make. Select a location that meets all the following criteria.
You may have noticed that I use rent increase and appreciation interchangeably. The reason is that appreciation and rents are tied together. If prices increase (appreciation), rent will follow, but with a 2 to 10-year lag depending on the market. What is happening with property prices before COVID is an excellent indicator of what will happen with rents in the future.
If you select a location that meets all the above criteria, you are off to a good start. The next step is to decide what to buy. It is not as simple as buying a property that looks like a good investment. When you buy a property, you also select many things that you cannot change in the future. See the diagram below.
As shown in the diagram, the property defines the tenant pool. The vacancy cost differences between tenant pools can be huge. For example, there are three major tenant pool segments in Las Vegas. Below is an illustration showing the annual vacancy cost for each.
Determine the tenant pool you want to target by interviewing multiple local property managers. The best tenant pool will have a high concentration of "good" tenants. I define a good tenant as someone who:
Once you know the tenant pool you want to target, you can then define the property characteristics this tenant pool is willing and able to rent. Below is the least you need to know.
Now that you know what kind of the properties you want to buy, the next step is to decide on a purchase method.
In general, turnkey properties will always be more expensive than a direct purchase, which results in a lower return and lower equity. Turnkey providers must charge enough to cover renovation, carrying costs, marketing expenses, tenant acquisition, and profit. These costs are in addition to the actual property acquisition cost. Below is a diagram illustrating the cost difference between direct vs. turnkey. The difference between a direct purchase and buying turnkey is what I call the "convenience fee."

Note that even though you pay more with turnkey and have a lower return and equity, you save time. Convenience is the main value of buying turnkey.
An investment team has all the skills you need to acquire investment properties including the following.

Most of the services will be low cost and some will be free to you as the buyer. Working with an investment team will increase your return and initial equity, but it will take more of you time.
Below are two of the concerns I have heard from people who purchased turnkey.
Most turnkey providers put all their money into cosmetics, not systems. Painting, carpet, and light fixtures are small cost items compared to termites, roof, plumbing, wood rot, electrical, HVAC, and foundation issues. For example, during a recent inspection of a flipped property, we learned that the plumbing system was shot and the flipper patched over leaks. Estimated cost to re-plumb the house,$10,000. In comparison, the paint and carpet and everything else probably cost under$5,000.
I have also heard that some turnkeys do not provide an independent inspection report or even allow the property to be inspected. Unless you know the property's actual condition, how do you know the actual acquisition cost? Never buy a property without an independent property inspection. Also, do not use a property inspector recommended by the turnkey company.
One of the selling points for turnkeys is that they manage the property after the sale. The flip side is that you cannot use a different property manager, even if you are dissatisfied with their property manager's performance. Read the turnkey's property manager's reviews. One large turnkey's property manager has a rating of 1.5 stars based on a large number of reviews. Such a poor-performing property manager will result in more frequent tenant turns, generating more income for the property manager and lower returns for you.
I recommend the following as a condition of a turnkey purchase.
If you obtain all the above, buying turnkey or direct becomes a simple time saved vs. return decision.