I received a call in July 2015 from my direct mail campaign. It was my third letter to her over about 6 months. All of you out there just starting to send mail-- keep sending because people really do wait to call you. 

She bought the house in 1991, but has not lived in the house for the last 5 years after moving to a condo. She claims there is a lot of stuff in the house (her mothers possessions after she passed away and her stuff too). Driving by, looking at the windows, it seems like a hoarder situation.

She expressed a lot of interest in our initial phone call. She liked the fact that I could buy it as-is with no realtors involved. But before she sells, said she needs to get all of the stuff out of there.

She sounds like she is in her late 60's / early 70's and probably has no capacity to move all of the stuff out on her own anyway.

I followed up with her early December and she said she still needs to get the stuff out, but it is now too cold and wants to wait.

How can I pitch an offer to someone like this that will help them to move the process forward? I feel like offering to move all of the stuff out of the house and into public storage as part of buying the house. But it seems like she is embarrassed by the situation. What kind of questions do you guys ask sellers to get them to take more action?

Thanks BP!