The Tenant Who Never Calls

The Tenant Who Never Calls

New to Real Estate · Miami, FL · Member since 2024 · 1k+ posts · 474 votes

Every landlord has fantasized about this tenant: the rent arrives on time. No complaints. No maintenance calls. No arguments with the neighbors. Months go by and you occasionally remember: "Oh, right. I own that place."

Perfect tenant. Or so you think.

Then one day the tenant moves out. You walk through the property and discover why he never called. There’s been a slow leak under the kitchen sink for two years. His solution was a bucket. There’s water damage behind the cabinet. A window hasn’t closed properly for three winters. An electrical outlet stopped working, so somebody came up with a homemade solution that would probably give an electrician nightmares. Nobody called because, from the tenant’s point of view, these problems had been “handled.”

Then there are the stories that move beyond deferred maintenance into landlord folklore. I know of tenants who buried dead animals in the yard. No joke. And I don’t mean a six-year-old holding a funeral for his hamster in a shoebox. Animals. Plural. Imagine discovering that your rental property has quietly acquired its own pet cemetery.

Then there’s furniture. You rent a furnished property. The tenant moves out. So does the furniture. Beds. Chairs. Television. Whatever apparently fits through the door. At some point you’re standing in an empty room wondering whether you’re doing a move-out inspection or investigating a burglary.

And that’s the uncomfortable thing about the tenant who never calls. Sometimes silence means: “Everything is fine.” Sometimes it means: “I really don’t want the landlord coming over here.” Those are two very different situations.

I think landlords naturally train themselves to dislike contact. The phone rings and it probably means work. The tenant texts and it might mean money. There’s a leak. Something broke. Somebody is complaining. The AC stopped working on Sunday morning. So the tenant who never contacts me feels profitable.

But perhaps I should actually want my tenants to bother me a little. “The toilet keeps running.” “I noticed a stain on the ceiling.” “The AC sounds different.” “The fence is starting to lean.” “The window is getting difficult to close.” Those messages may annoy me today. They may save me thousands of dollars two years from now. Because small problems have an irritating habit of becoming large problems when nobody tells the person who owns the building.

And there’s another lesson here that applies well beyond tenants: Silence is not evidence that everything is fine. It only means nobody is telling me anything.

Maybe the genuinely perfect tenant isn’t the one I never hear from. Maybe it’s the tenant who pays on time, takes reasonable care of the property and calls me before a $200 problem turns into a $5,000 problem. I can live with that kind of nuisance.

So I’m curious about the horror stories. What’s the worst thing you’ve discovered after a “perfect tenant” who never bothered you finally moved out?

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Drew SygitBusiness Member
Property Manager · Royal Oak, MI · Member since 2012 · 13k+ posts · 9k+ votes
1mo

This is why we do Annual Property Evaluations!

See this reply in the discussion

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  • Drew SygitBusiness Member
    Property Manager · Royal Oak, MI · Member since 2012 · 13k+ posts · 9k+ votes
    1mo

    This is why we do Annual Property Evaluations!

  • Honolulu, HI · Member since 2008 · 3k+ posts · 2k+ votes
    1mo

    @Drago Stanimirovic , you left out a few possibilities...ask me how I know!

    The closet (or maybe whole house!) pot farm; the broken sewer pipe draining everything onto the basement floor; or the second floor waste line that has leaked enough for a large hole to be open in the kitchen ceiling- with a bucket under it; the tenant's massive collection of empty beer cans...with cockroaches overrunning everything-yet the tenant somehow sleeps there; the "regular" hoarder that has newspapers and boxes stacked to the ceiling, with too narrow paths to navigate their 450 pound body through without knocking over something every time they move from one room to the next; and we cannot forget the automotive junkyard behind the house, with multiple unlicensed (if not stolen) vehicles, which in some locales can cost several hundred dollars each to remove if tenant leaves them behind. Backyards may also contain unauthorized pools, fire pits, and trampolines. The possibilities are endless...

    As @Drew Sygit nearly stated, that is why we MUST perform thorough, visual and mildly intrusive (checking inside of every sink base, closet, and storage area), Annual Renewal Inspections.

  • New to Real Estate · Miami, FL · Member since 2024 · 1k+ posts · 474 votes
    1mo

    "Mildly intrusive” got me thinking... How do you do this without showing up like the warden conducting a surprise cell search?

    “Morning, ma’am. Lovely place. Don’t mind me. I’m just going to look under the sinks, open the closets, check the storage room, crawl around under the house and make sure nobody’s hiding a shank behind the water heater.”

    There has to be some Southern diplomacy involved here. I completely understand why a landlord needs to look around. (Apparently my dead-animal cemetery was beginner-level stuff.)

    But it’s still somebody’s home. I want to find the bucket that’s been catching a leak for two years without making a decent tenant feel like I’ve arrived with the dogs and a search warrant.

    I suppose a lot of it comes down to setting expectations from day one: “I’ll come by periodically, I’ll tell you beforehand, here’s what I check, and please tell me about the little problems because I’d much rather fix a $200 problem than discover a $5,000 one.”

    So gentlemen, how do you handle that part? How do you conduct a genuinely thorough inspection while keeping it friendly enough that the tenant doesn’t start calling you Warden?

    • Theresa HarrisPro Member
      Member since 2019 · 15k+ posts · 11k+ votes
      1mo

      You just tell them that you are going through to make sure there are no problems, make sure the furnace filter has been changed along with smoke alarms and CO detector are working. It doesn't take long to do-quick check in each room look for signs of leaks, check caulking around sinks and tubs, under sinks and utility room, etc. Also a good time to check outside-gutters, fence...

    • Honolulu, HI · Member since 2008 · 3k+ posts · 2k+ votes
      1mo

      I've never had much, if any, pushback at inspections. When I schedule with the tenant, I inform them my inspection usually takes 15 minutes or less, depending on size of the unit of course. I also let them know I will be checking "under sinks and in closets, primarily looking for signs of leaks". I move through quickly, taking pics of ceilings, floors, any obvious damages or problems, and yes, under the sinks. I don't shove things out of the way in closets, but I always use a strong flashlight to illuminate potential signs of trouble. I avoid as much as possible taking pics of personal property, beyond what is crammed under the sinks. I have also informed them of this procedure at the time they signed the rental agreement. Right along with all of the other "standard" procedures we follow. They understand, early on, that we run a business, and take it seriously. Some folks push back during showings and prior to submitting an application, but we make it clear that our tolerance for foolishness is quite low.

  • Diana KhanPro Member
    Attorney · 10451 Mill Run Cir #755 Owings Mills, MD 21117 · Member since 2024 · 634 posts · 222 votes
    1mo
    Quote from @Drago Stanimirovic:

    Every landlord has fantasized about this tenant: the rent arrives on time. No complaints. No maintenance calls. No arguments with the neighbors. Months go by and you occasionally remember: "Oh, right. I own that place."

    Perfect tenant. Or so you think.

    Then one day the tenant moves out. You walk through the property and discover why he never called. There’s been a slow leak under the kitchen sink for two years. His solution was a bucket. There’s water damage behind the cabinet. A window hasn’t closed properly for three winters. An electrical outlet stopped working, so somebody came up with a homemade solution that would probably give an electrician nightmares. Nobody called because, from the tenant’s point of view, these problems had been “handled.”

    Then there are the stories that move beyond deferred maintenance into landlord folklore. I know of tenants who buried dead animals in the yard. No joke. And I don’t mean a six-year-old holding a funeral for his hamster in a shoebox. Animals. Plural. Imagine discovering that your rental property has quietly acquired its own pet cemetery.

    Then there’s furniture. You rent a furnished property. The tenant moves out. So does the furniture. Beds. Chairs. Television. Whatever apparently fits through the door. At some point you’re standing in an empty room wondering whether you’re doing a move-out inspection or investigating a burglary.

    And that’s the uncomfortable thing about the tenant who never calls. Sometimes silence means: “Everything is fine.” Sometimes it means: “I really don’t want the landlord coming over here.” Those are two very different situations.

    I think landlords naturally train themselves to dislike contact. The phone rings and it probably means work. The tenant texts and it might mean money. There’s a leak. Something broke. Somebody is complaining. The AC stopped working on Sunday morning. So the tenant who never contacts me feels profitable.

    But perhaps I should actually want my tenants to bother me a little. “The toilet keeps running.” “I noticed a stain on the ceiling.” “The AC sounds different.” “The fence is starting to lean.” “The window is getting difficult to close.” Those messages may annoy me today. They may save me thousands of dollars two years from now. Because small problems have an irritating habit of becoming large problems when nobody tells the person who owns the building.

    And there’s another lesson here that applies well beyond tenants: Silence is not evidence that everything is fine. It only means nobody is telling me anything.

    Maybe the genuinely perfect tenant isn’t the one I never hear from. Maybe it’s the tenant who pays on time, takes reasonable care of the property and calls me before a $200 problem turns into a $5,000 problem. I can live with that kind of nuisance.

    So I’m curious about the horror stories. What’s the worst thing you’ve discovered after a “perfect tenant” who never bothered you finally moved out?

    @Drago Stanimirovic, I think you already hit on the biggest part of it, which is setting the expectation early. From working with landlords and property owners, I’ve seen inspections go much better when the tenant already knows they are a normal part of taking care of the property. I would give proper notice, explain what I’m checking, and make it clear that the goal is to catch small problems before they become expensive ones.

    I also like keeping the same simple checklist every time so it feels routine and not personal. Check the obvious areas, ask the tenant if they have noticed anything unusual, and give them a chance to point things out too. That usually makes the visit feel much more like property care than an inspection of the tenant. I’d be glad to stay connected too. I like the way you’re thinking about protecting the property without losing the trust of a good tenant.

  • Investor · Chattanooga, TN · Member since 2023 · 181 posts · 111 votes
    1mo

    Man, all this time.. I thought they just didn't wanna be a burden..

    You mean to tell me.. There's a chance.. They're running zoo operations inside the home?

    Maybe installed a brand new in ground pool without approval? With the "cheapest bidder"?

  • Specialist · Central Texas · Member since 2026 · 11 posts · 1 vote
    1mo

    Im a mediator and the landlord-tenant mediations are always shocking. There needs to be a requirement that landlord/property manager do a detailed final walkthrough with the tenants at the end of their lease. Tenants get upset because they didnt get their deposit back and argue they didnt cause the damage. I also think for private landlords, a clause for periodic check-ins/walkthroughs should be included and mandatory. Obviously it should be scheduled with the tenant and in their presence.

  • Investor · Member since 2024 · 79 posts · 32 votes
    1mo

    Yes thats why i love tenants that are handy in that way you can get both they dont call you for evry small item becouse they are fixing it their self and also the property stays in a good shape

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