They were seeing customers take heavy losses due to their lack of a credit background and experience. 

., delaying closing, jeopardizing the buyer’s earnest money, losing the property for the buyer by not performing on their end, dangling a low rate then baiting and switching/ hidden fees, basically terrible customer service all around and over-promising then under-delivering).

Sure, look at pictures and call a couple of past customers, but be aware that they will never give you anything but the good reviews.

Demand stays strong for millennial/Gen Z features—move-in ready kitchens with large-format tiles, custom vanities, and energy-efficient tech—while private lending fills the gap from tight bank credit.​89% of flippers plan at least one deal this year, but competition varies (high in CA, low in TX).

Use the class or customer feature to separate properties.- Time Capital Bookkeeping (REI since 2019)

Weird that your client customer service is so backwards. 

My plan is to take the 129 room and make it into a 120 room dual branded hotel to capture both the economy and extended stay customers.

Quote from @Erik Estrada: Quote from @Jason Wray: Erik,I am not sure and would never talk in a bad way about any business unless I used them but in the last 8 months I have had several customers reach out to fix what they could not accomplish on really basic overlay issues.I have been seeing a lot of these other AI type LOS type companies drop the ball during the electronic Approve U style 1003/1008 deals that lack typical DU/LP findings.Back in the day we would target this type of company data to reach out and either help on the 6-12 month refinance or the aged leads.   

Scope of improvements included:Full interior updates: new flooring, interior paint, lighting, granite countertops, and updated appliancesAddition of high-demand short-term rental amenities: game rooms, custom bunk beds, hot tubs, swimming pools, and putting greensProfessional interior design and full furnishing to optimize guest experience and nightly ratesThese improvements were executed with the objective of maximizing long-term performance, increasing appraised value, and creating differentiated offerings within the Hot Springs vacation rental market.Refinance & Financial PerformanceUpon completion of renovations, we partnered with a local commercial lender to refinance the portfolio.Combined appraised value (ARV): $2,601,000Approved loan amount: $2,200,000 (cash-out refinance)After retiring the hard money loan, the transaction resulted in a net cash return of $300,470.51, which represents $118,181.09 more than our original down payment—effectively removing all invested capital from the project.TimelineThe full cycle—from acquisition through renovation and refinance—was completed in 174 days.OutcomeThe result is a portfolio of three fully renovated, amenity-rich lakefront properties, each now positioned to perform as premium short-term rentals with strong long-term appreciation potential.

Excellent customer service.