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Hi @Justin Melton you can set stricter cancellation terms by creating a custom agreement outside of Airbnb or using the “strict” policy if staying on-platform.

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Quote from @Stephen De Vita: At this point, I am looking for something to keep customer information and with a few notes. 

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Gross income is what you collect from customers.

Try Custom Rule Sets (Desktop Only)You can create a custom rule set that says: Minimum stay: 30 nights Check-in allowed: only on specific days (say, Mon–Sun of the week after checkout) Then apply that rule set to your listing calendar right after your last booked date.

Their customer service is terrible — full of excuses, empty promises, and zero follow-through.

Example for sellers: “Instant home value with a custom pricing plan in 24 hours.”