Tenant called me last night and said oven doesnt work. Make a long story short it needs to be replaced. I bought a new one, it can't believe delivered until Monday. She is complaining about the delivery date - do I have to provide her with anything? The burners all still work but she just can's use the oven.
Tell her you've purchased the oven and when the delivery will be made. That's the best you can do.
In my lease, I say the appliances are provided for their convenience, and I will removed them on request. Realistically, I'd replace (or fix, there's nothing to ovens) an oven. But its not as if you can get one there instantaneously. Sheesh. The burners work.
Tell her you've purchased the oven and when the delivery will be made. That's the best you can do.
In my lease, I say the appliances are provided for their convenience, and I will removed them on request. Realistically, I'd replace (or fix, there's nothing to ovens) an oven. But its not as if you can get one there instantaneously. Sheesh. The burners work.
Tell her that when you deal with tenants, you must be firm, fair, consistant and reasonable. And that you expect the same, she needs to be reasonable.The oven will be there in time for the next holiday for any dinner she may have, Christmas is over! How often does she use an oven anyway? Bill
Thanks everyone. I just wanted to make sure I was doing the right thing here and not violating the law. It's an older unit and was bound to go at some point.
I am sure as long as you have responded to her request within reason and within a reasonable amount of time, there isn't anything she can do but wait. So until she actually gets the oven the only thing else you can do is... :violin:
OK, lets be real about even heat. At the beginning of December, it was bloody cold here. Daytime highs in single digits. I call one of my tenants to be sure its OK to come buy and pick up the rent. Sure, its there, but, Jon, the heat's not working. I call my furnace guy, who does get by that night. About 11:00 PM. Needs parts. We get it fixed the next day. I'm stunned he could get it done that quick.
My sister, who's living in a rental, OTOH, is without heat for a week, despite several attempts to get the heat fixed. She stayed with me, and with friends, who have more room than me. They're machines. They break. Repairs and replacements don't happen instantly. Welcome to the real world. She said to me. Condescendingly.
I've had water lines break. Sewer lines break. None of those get repaired instantly.
I understand those facts, I have not done residential landlording in almost a decade, I did take a course in LA in 2004 on Residential Rental Management, but use it or lose it is my memory mantra, did not use the info, so it is distant in my recall, even so, if I remember correctly... if a landlord cannot rememdy the heat or water issue and there is not anything to the contrare in the rental agreement, the landlord would be responsible to house the tenant until the heat and or water situation is cured. I could be wrong. Not a lawyer. -- Dawn
Did you actually go over there and verify that the oven no longer works? Because a tenant's solution to any little problem is to buy a new one.
I can't even tell you how many times a tenant has told me that something has to be replaced, and I go over there and press a reset button or reset a circuit breaker and the thing works perfectly.
On an electric oven, the most likely failure is a heat coil, $30 at the very most, and 1-5 minutes to install the new one.
On a gas oven it isn't likely to be anything but a blocked orifice or a bad thermo-couple (What? About $5 and a couple of minutes?)
Bad thermostat costs a couple of bucks, remove one screw, change the sensor, and replace the screw.
It's possible that the only thing wrong with your stove is that the tenant wanted a brand new one.
Well said PNW! If I had a dollar for everytime that a tenant told me a light fixture was bad...(it's almost always the bulb, even though the tenant swears that they've already changed it). I had a tenant call last week to tell me that the stove and oven didn't work. I asked if they checked the circuit breaker - "YES"! Went to the house and the circuit breaker was tripped. FIXED! Cost - 1 minute of my time.
I also would like to point out again, that unless this is a very high rent unit, I would NOT put a NEW stove or refrigerator in it. Go to a used appliance store and buy a used stove for $40 to $60!
I had this happen twice in the last 3 mos with gas stoves. I googled the thermocoupling and found it on Amazon for $25, but the other gas stove was too old so I bought a used stove for less than $100.