What I've Learned About Picking a Tax Professional

What I've Learned About Picking a Tax Professional

Boulder, CO · Member since 2023 · 179 posts · 102 votes

I thought about posting this under the Financial groups (where I also searched and did my research), but this is the community that has helped me grow so much, that I hope it will be useful to others here, if not now, to some future searcher. Here's what I did but there are many just as good but different paths:

1. I reached out to my network of trusted friends and business associates, asking if they had a CPA they loved and trusted.

2. I searched local directories, facebook groups, BP groups (especially Finance), and then reached out personally to a group of "old-timers" here that I respect and asked for leads.

3. I came up with several (under 10) very solid leads that I then researched further. I did not limit by location as while local can be preferred, I trust my discernment in general if there's at least a phone call, video call, etc.

What I found is that surprisingly, a large chunk of my network did not love their CPA and were open to switching if I found someone better. Unsurprisingly, some of those leads were no longer taking new clients. My best lead surprised me (and it came from the 1031 group I worked with previously as a client). She is an EA (which I hadn't heard of until I met her) but from our talks, seems exceedingly competent and knowledgeable. She was not accepting new clients (although her partner was). She's old-school in some aspects (actually answers their phones during tax season and was willing to hear out our situation). I quickly realized I would work with her for simply even consultation.

I had to research EAs and think about my needs and whether a CPA was a must-have. I was surprised to realize in my specific case, it's not. (I already have a solid team for estate planning, wealth management, etc.) What I really wanted- was a tax professional who would take care of our taxes, answer my questions without nickel and diming me, be transparent and competent. Kindness and a sense of humor are all bonuses. She's flat rate as well. (It took me a little bit of discussion to convince her to add us on as a client and given the experiences I've had with the transfer, I'm even more grateful for her professional advice and zero bs.)

TLDR: in your search for a solid tax professional, reach out to those you respect (to find those they respect, lol). Reconsider your assumptions for what you need and what is important to you. We have just the one STR. We really don't need the full-service (or large firm) services of a CPA. Flat rate, willingness to explain, teach, and answer questions, transparency, competency- are all important to me.

The reason I haven't been on this group as much in the last few months are due to both High Season (for me, as it's Ski Season) and this:

https://www.biggerpockets.com/forums/519/topics/1235784-fili...

But I'm reminded that most times I've come across a challenge, it's also led genuinely to valuable lessons learned and while there can be pain, I wouldn't take back any of it because I don't want to be in that position again (or ignorant of something I need to know or learn). Continued appreciation for you all, especially the old-timers, lol!

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Investor · Youngstown, OH · Member since 2017 · 2k+ posts · 2k+ votes
1y

Great post. I appreciate you going in depth regarding how you searched for the right match. I'm trying to find a tax preparer to refer some of my clients to, and it's been a frustrating search.

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  • Michael BaumPro Member
    Olympia, WA · Member since 2016 · 8k+ posts · 7k+ votes
    1y

     Nice read @Christina B.

    Personally I think a CPA is a better choice than an EA but that is my opinion. Mainly due to their broader knowledge of all accounting vs just taxation.

  • Boulder, CO · Member since 2023 · 179 posts · 102 votes
    1y

    Thanks, @Michael Baum! FWIW, I thought that originally as well. I've worked with several CPAs (and have a few in the family) and I'm not sure why this is but in terms of actual and practical experience, only the first (and not the company I worked with mentioned in my nightmare) actually dispensed solid, actionable advice and recommendations. More recently, in the last several years, we've received no advice or recommendations (despite the greater knowledge). Instead, we (the clients) found mistakes over issues like calculating cost-basis, which we've had to point out (which we got charged for since they charged on a lawyer by the hour basis instead of a flat fee and it didn't matter that it was their mistake). I'm still upset with myself for missing that depreciation didn't carry over correctly (good news is if we can get those returns amended and filed, we're due refunds).

    Just because they're a CPA doesn't automatically translate that their greater knowledge will be passed on to you or benefit you. Instead, I've either had to teach myself or ask the right questions in order to be aware of the impact of our choices. Does that make sense? Possibly the really good CPAs will check in or ask their clients the questions that will lead to smarter decisions or knowledge. However, that hasn't been the case for us in many years. They'd just have us fill out their questionnaire/workbooks on a yearly basis. Then have us review the returns before filing. Nothing more and at too high of a cost for returns with errors I'd never have realized had we not been prompted to find a new accountant.

  • Michael BaumPro Member
    Olympia, WA · Member since 2016 · 8k+ posts · 7k+ votes
    1y

    Yeah, it is really good to have a basis of knowledge before finding the right person. I spent a ton of time learning about STR tax implications which made it easier to find a good CPA.

    I have found it very beneficial to find a CPA who is also a real estate investor as well which ours is.

    There is a ton of info that I wasn't aware of in both the real estate tax stuff as well as the various nuances of taxes in general. Saved us a ton of $$$ over the years.

  • Investor · Youngstown, OH · Member since 2017 · 2k+ posts · 2k+ votes
    1y

    Great post. I appreciate you going in depth regarding how you searched for the right match. I'm trying to find a tax preparer to refer some of my clients to, and it's been a frustrating search.

  • Aaron ZimmermanBusiness Member
    Accountant · Chicago, IL · Member since 2018 · 2k+ posts · 1k+ votes
    1y

    Thank you for the post. As a relatively younger CPA in the industry, it is good to hear things from the clients perspective and the journey people go through to find their trusted advisor.

    For those that have mentioned about being billed by the hour, please know that the tide is shifting in the CPA industry to flat fee, slowly but surely!

  • Boulder, CO · Member since 2023 · 179 posts · 102 votes
    1y

    I wanted to follow-up here that although our old CPA actually ghosted us completely, our new EA was not only kind and amazing, she ended up amending all our returns for 2021, 2022, and 2023 including filing 2024 on time. She answered all my questions, charged considerably less than what our old accountant did, and we have refunds for all 4 years. Although I was initially crushed at having to find a new accountant, it ended up being a valuable experience and I'm grateful she gave me a chance to make my case (as she is closed to new clients). So relieved Tax Season is done this year.

  • Member since 2025 · 4 posts · 1 vote
    1y

    Christina - I'm glad you found the right service provider! Sometimes good things come to those that wait (or are patient).

  • Boulder, CO · Member since 2023 · 179 posts · 102 votes
    1y

    That's very true. What I've also found is- behind most terrible things (and I realize terrible is relative), there's an opportunity for something better. While I still wouldn't wish for the terrible event, etc. I'm grateful to be working with someone who's extremely professional and superb at what they do, who clearly isn't motivated primarily by profit or how many clients she can pack in. For clarity, I'm not saying most CPAs or EAs are. But our years of working with our previously trusted CPA (and paying our bills in full, on time) clearly counted for little in their eyes.

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