How to file a complaint against a PM in Ohio Cleveland?

Investor · NY · Member since 2019 · 88 posts · 59 votes

Hi all,

I need help filing a complaint against my current PM who's not wiring the funds to my account. His company is located in Cleveland Ohio. I've tried calling some numbers but weren't successful. Most just ask you to leave a voice message but they don't really call you back. Does anyone know where exactly I could file a complaint? What website, emails, phone numbers I could use? Thank you so much!

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Carla Kordab

Property Manager · Cleveland, OH · Member since 2022 · 80 posts · 48 votes

Quote from @Cheza M.:

Hi all,

Hi Cheza, our team in B2B Property Management can give you the answer you want, I would love to have chat with you about a few details. If you can check your DM. Keep it up!

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Bjorn AhlbladPro Member
Investor · Shelton, WA · Member since 2017 · 6k+ posts · 6k+ votes
4y
Your PM is more than likely a licensed realtor in the area. You could file a written complaint with the RE Board and BBB or send the PM a letter stating that unless there is an immediate response this is what you will do. I do not have phone numbers or websites for you but you can google for those with information you already have.
4 Reply
Aj Parikh
Rental Property Investor · Centreville, VA · Member since 2019 · 1k+ posts · 799 votes
4y
I would definitely involve an attorney in this dispute. Let me know if you need an attorney and I can connect you with them
1 Reply
Carla Kordab
Property Manager · Cleveland, OH · Member since 2022 · 80 posts · 48 votes
4y
Quote from @Cheza M.:

Hi all,

I need help filing a complaint against my current PM who's not wiring the funds to my account. His company is located in Cleveland Ohio. I've tried calling some numbers but weren't successful. Most just ask you to leave a voice message but they don't really call you back. Does anyone know where exactly I could file a complaint? What website, emails, phone numbers I could use? Thank you so much!

Hi Cheza, our team in B2B Property Management can give you the answer you want, I would love to have chat with you about a few details. If you can check your DM. Keep it up!
4 Reply
Chris SeveneyBusiness Member
Moderator
Investor · VA · Member since 2015 · 21k+ posts · 19k+ votes
4y
Quote from @Cheza M.:

Hi all,

I need help filing a complaint against my current PM who's not wiring the funds to my account. His company is located in Cleveland Ohio. I've tried calling some numbers but weren't successful. Most just ask you to leave a voice message but they don't really call you back. Does anyone know where exactly I could file a complaint? What website, emails, phone numbers I could use? Thank you so much!

I would get your attorney involved to rectify the situation, and make sure you are filing a complaint that they cannot come back after you on for something.
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1 Reply
Muhammad Amawi
Investor · Cleveland · Member since 2022 · 131 posts · 115 votes
4y
Quote from @Carla Kordab:

Quote from @Cheza M.:

Hi all,

I need help filing a complaint against my current PM who's not wiring the funds to my account. His company is located in Cleveland Ohio. I've tried calling some numbers but weren't successful. Most just ask you to leave a voice message but they don't really call you back. Does anyone know where exactly I could file a complaint? What website, emails, phone numbers I could use? Thank you so much!

Hi Cheza, our team in B2B Property Management can give you the answer you want, I would love to have chat with you about a few details. If you can check your DM. Keep it up!

B2B is great to work with
1 Reply
Allen W.
Rental Property Investor · Member since 2021 · 48 posts · 50 votes
4y
@Cheza M. What is the company? I have a PM in cleveland and I'm not pleased at all... although payment isn't a problem
2 Reply
Cheza M.
OP
Investor · NY · Member since 2019 · 88 posts · 59 votes
4y
Quote from @Bjorn Ahlblad:

Your PM is more than likely a licensed realtor in the area. You could file a written complaint with the RE Board and BBB or send the PM a letter stating that unless there is an immediate response this is what you will do. I do not have phone numbers or websites for you but you can google for those with information you already have.
I tried looking him up online. I don’t think he’s a realtor. It just shows he an investor who owns a PM company.
0 Reply
Cheza M.
OP
Investor · NY · Member since 2019 · 88 posts · 59 votes
4y
Quote from @Aj Parikh:

I would definitely involve an attorney in this dispute. Let me know if you need an attorney and I can connect you with them

I don’t mind involving a lawyer if it really what I have to do but I’m just wondering would it cost me a lot?
0 Reply
Cheza M.
OP
Investor · NY · Member since 2019 · 88 posts · 59 votes
4y
Quote from @Carla Kordab:

Quote from @Cheza M.:

Hi all,

I need help filing a complaint against my current PM who's not wiring the funds to my account. His company is located in Cleveland Ohio. I've tried calling some numbers but weren't successful. Most just ask you to leave a voice message but they don't really call you back. Does anyone know where exactly I could file a complaint? What website, emails, phone numbers I could use? Thank you so much!

Hi Cheza, our team in B2B Property Management can give you the answer you want, I would love to have chat with you about a few details. If you can check your DM. Keep it up!
I’ll need a new PM soon. I need some credentials and references. I can’t be bothered with another bad PM
1 Reply
Cheza M.
OP
Investor · NY · Member since 2019 · 88 posts · 59 votes
4y
Quote from @Chris Seveney:

Quote from @Cheza M.:

Hi all,

I need help filing a complaint against my current PM who's not wiring the funds to my account. His company is located in Cleveland Ohio. I've tried calling some numbers but weren't successful. Most just ask you to leave a voice message but they don't really call you back. Does anyone know where exactly I could file a complaint? What website, emails, phone numbers I could use? Thank you so much!

I would get your attorney involved to rectify the situation, and make sure you are filing a complaint that they cannot come back after you on for something.

I don’t have a lawyer yet. Is it the only way to fix this issue I wonder? I’m just not sure how costly and long it’ll take to resolve this kind of problem as it’s the first time it happened to me
0 Reply
Cheza M.
OP
Investor · NY · Member since 2019 · 88 posts · 59 votes
4y
Quote from @Allen W.:

@Cheza M. What is the company? I have a PM in cleveland and I'm not pleased at all... although payment isn't a problem

VanBaker company. I’ve always felt uncomfortable having them as my PM in day 1 when I bought my first turnkey property. What’s yours and why are you not pleased with yours? So people can be aware of the bad PMs to avoid
2 Reply
Allen W.
Rental Property Investor · Member since 2021 · 48 posts · 50 votes
4y
Quote from @Cheza M.:

Quote from @Allen W.:

@Cheza M. What is the company? I have a PM in cleveland and I'm not pleased at all... although payment isn't a problem

VanBaker company. I’ve always felt uncomfortable having them as my PM in day 1 when I bought my first turnkey property. What’s yours and why are you not pleased with yours? So people can be aware of the bad PMs to avoid

0 Reply
Allen W.
Rental Property Investor · Member since 2021 · 48 posts · 50 votes
4y
Quote from @Allen W.:
Mine is Keller Williams Chevernic (sp)
They are not diligent in creating new leases, i had a billing issue where i was being charged a utility when I shouldn't have, it took 2 months and a bunch of emails before it began to be rectified and currently it's still not. Tenant had a maintenance complaint and it took a month and a bunch of emails for them to send someone out...only to say I need a new roof...meanwhile a 2nd opinion says the roof is perfectly fine. I'm 100% not pleased and am looking to switch companies.

Quotte from @Cheza M.:

Quote from @Allen W.:

@Cheza M. What is the company? I have a PM in cleveland and I'm not pleased at all... although payment isn't a problem

VanBaker company. I’ve always felt uncomfortable having them as my PM in day 1 when I bought my first turnkey property. What’s yours and why are you not pleased with yours? So people can be aware of the bad PMs to avoid

1 Reply
Carla Kordab
Property Manager · Cleveland, OH · Member since 2022 · 80 posts · 48 votes
4y
Quote from @Cheza M.:

Quote from @Carla Kordab:

Quote from @Cheza M.:

Hi all,

I need help filing a complaint against my current PM who's not wiring the funds to my account. His company is located in Cleveland Ohio. I've tried calling some numbers but weren't successful. Most just ask you to leave a voice message but they don't really call you back. Does anyone know where exactly I could file a complaint? What website, emails, phone numbers I could use? Thank you so much!

Hi Cheza, our team in B2B Property Management can give you the answer you want, I would love to have chat with you about a few details. If you can check your DM. Keep it up!
I’ll need a new PM soon. I need some credentials and references. I can’t be bothered with another bad PM

1 Reply
Carla Kordab
Property Manager · Cleveland, OH · Member since 2022 · 80 posts · 48 votes
4y
0 Reply
Jad Boudiab
Real Estate Broker · Cleveland, OH · Member since 2015 · 255 posts · 248 votes
4y
Quote from @Cheza M.:

Quote from @Allen W.:

@Cheza M. What is the company? I have a PM in cleveland and I'm not pleased at all... although payment isn't a problem

VanBaker company. I’ve always felt uncomfortable having them as my PM in day 1 when I bought my first turnkey property. What’s yours and why are you not pleased with yours? So people can be aware of the bad PMs to avoid

With a quick look on the state's website it doesn't seem like VanBaker is in any way licensed. I'd suggest working with a licensed firm, we all have special trust accounts registered with the state to ensure clients funds are handled properly.

Talk to @Carla Kordab she can assist you with more info on working with our team.
1 Reply
James Wise
Real Estate Broker · Cleveland Dayton Cincinnati Toledo Columbus & Akron, OH · Member since 2013 · 31k+ posts · 20k+ votes
4y
Quote from @Cheza M.:

Hi all,

I need help filing a complaint against my current PM who's not wiring the funds to my account. His company is located in Cleveland Ohio. I've tried calling some numbers but weren't successful. Most just ask you to leave a voice message but they don't really call you back. Does anyone know where exactly I could file a complaint? What website, emails, phone numbers I could use? Thank you so much!

I would suggest filing a complaint with the Ohio Division of Real Estate. Him not being licensed and running a property management company is it itself already an illegal activity. Followed by allegedly taking your money, you could be on to something here that they could help you out with.
Website to do this is below.
https://com.ohio.gov/divisions...
2 Reply
Nathan GesnerBusiness Member
Moderator
Real Estate Broker · Cody, WY · Member since 2010 · 28k+ posts · 41k+ votes
4y
James is probably providing the same link: https://com.ohio.gov/wps/porta...
Make sure you have your ducks in a row. Write down specific dates, have a copy of your PM agreement handy and know what it says, etc. If you are clear and concise, they'll take it more seriously and be able to address it correctly.
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1 Reply
Aj Parikh
Rental Property Investor · Centreville, VA · Member since 2019 · 1k+ posts · 799 votes
4y
Quote from @Cheza M.:

Quote from @Aj Parikh:

I would definitely involve an attorney in this dispute. Let me know if you need an attorney and I can connect you with them

I don’t mind involving a lawyer if it really what I have to do but I’m just wondering would it cost me a lot?
Not really. A lot of attorneys are willing to share their tip for the 1st call. So I would reach out to them. Regardless, this is a pressing situation so the earlier you take action, it will be better before the situation worsens
2 Reply
Jill F.
Investor · Akron, OH · Member since 2016 · 2k+ posts · 4k+ votes
4y
It looks like R & M invest (Chris Vanuch) sold the building they list on their website for their company address in Feb 2022 to qilin group llc and is in the process of re-aquiring? (foreclosing?) the seriously tax delinquent property operating as Carbon Holdings LLC. The company address, 83 S Maple, is a C- neighborhood. I drive by it all the time. I thought it was an empty veterinarian office. The images of their 'team members' on the VanBaker website are just stock images. The company was incorporated in Medina Ohio in 2017 by CHRIS VANUCH and MAIREN M. BAKER. Chris Vanuch is a principal in a number of Ohio LLC's including R & M invest, VanBaker Properties, and Carbon Holdings, LLC. It looks to me like Vanuch is primarily operating as Carbon Holdings LLC now. I'd see a lawyer if he stole a bunch, otherwise I'd just get a new manager immediately and move on and make him sue if he wanted to claim that I violated the contract (but you really should get real legal advice which I am not qualified to give, lol)
3 Reply
Rachael Schwalenberg
Real Estate Broker · Columbus, OH · Member since 2019 · 9 posts · 15 votes
4y
If this is professional PM company, it has to have a licensed Ohio Broker- I would contact the broker on record immediately and ask for their direct assistance or that you will be filing a complaint with the Ohio Attorney General and Ohio Board of Realtors
2 Reply
Bob S.
Real Estate Consultant · Cleveland · Member since 2020 · 6k+ posts · 3k+ votes
4y
Quote from @Cheza M.:

Hi all,

I need help filing a complaint against my current PM who's not wiring the funds to my account. His company is located in Cleveland Ohio. I've tried calling some numbers but weren't successful. Most just ask you to leave a voice message but they don't really call you back. Does anyone know where exactly I could file a complaint? What website, emails, phone numbers I could use? Thank you so much!

how many months have you not been paid for ? Do you have an back office portal so you can see what is going on ? Is this the 1st month? If so maybe you have repairs or a leasing fee? But communication is a must. Owners are ok not getting rent IF they are aware of whats going on ,
1 Reply
Cheza M.
OP
Investor · NY · Member since 2019 · 88 posts · 59 votes
4y
@Jill F.
I feel like I got a scammer after reading all this info about my PM. He got at least 2 months of rents. I’m trying to find a good PM who can help me with this problem and replace him but I’m not sure if I need a lawyer instead
0 Reply
Cheza M.
OP
Investor · NY · Member since 2019 · 88 posts · 59 votes
4y
@Rachael Schwalenberg
I looked him up online and he doesn’t seem to be a realtor. Other wise, I’d do exactly what you’re suggesting
0 Reply
Cheza M.
OP
Investor · NY · Member since 2019 · 88 posts · 59 votes
4y
@Bob Stevens
2 months of rents. It was supposed to be just August but September came so I’m sure the tenant already deposited the rent on the 1st. There are no maintenane or other fees. The PM was initially just teling me that maybe the delay on the wire was because they switched to ACH but we waited for days and still nothing. I suggested we use a different wiring method but I don’t think he wants to because he just keeps teling me that they’re ‘mtrying to resolve the issue asap’’ I asked for proofs of the attempts to wire the funds to my account. He told me he’s going to talk to his partner for it but really hasn’t provided me anything. He stopped responding to my emails and calls. I sent an email and already warned him that I’ll be filing a complaint. So that’s what I’m trying to figure out now — how to file a complaint, fire him, and get all my money back so I can immediately replace him with another one
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