TREND - PM companies offering financial assistance for security deposit down payments

TREND - PM companies offering financial assistance for security deposit down payments

Phillip AustinPro Member
Property Manager · Denver, CO · Member since 2023 · 236 posts · 204 votes

As a professional property manager, I'm coming across an interesting trend related to institutions providing financial assistance for tenants who have trouble paying their security deposit and I would love to hear feedback from the BP community.

Large PM companies have begun partnering with financial institutions, such as Rhino Insurance, to help tenants who struggle with paying their security deposit. Here's how it works:

If their deposit is $1,500, they can either choose to pay the SD in full or elect to take out what is essentially a loan with Rhino Insurance and only pay $25 per month ($20 goes to Rhino and the remaining $5 goes to the PM company) toward their $1,500 SD. If the tenant becomes delinquent and stops paying rent, Rhino will insure their full $1,500 SD plus an additional nominal amount to offset the losses incurred by the landlord. For a $1,500 SD, they would most likely ensure an amount close to $2,700.

From my perspective, we should never move in a tenant who cannot afford their security deposit. We should also never have a revenue stream and make money off a tenant's security deposit. Lastly, if the tenant does become delinquent and we have to file a claim with Rhino Insurance to collect their deposit, we're adding to the financial woes of that tenant and putting them into an even worse financial position when they wouldn't have qualified in the first place.

Thoughts? Is this is a positive trend? Do you have any personal experience with these types of programs? Is this a predatory practice by PMs? Should we be allowed to make money off a tenant's SD?

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Nathan GesnerBusiness Member
Moderator
Real Estate Broker · Cody, WY · Member since 2010 · 28k+ posts · 41k+ votes
1y
Quote from @Phillip Austin:

There are two alternatives to a security deposit, which I speak about in my book. Rhino is an insurance program, and I do not recommend them. Rhino makes money from the premiums paid. When they pay out a claim, the money comes out of their pocket. This increases the likelihood that they will reduce or reject the claim. I know many property managers that no longer use Rhino because they refuse to pay out.

The other option is a surety bond. The tenant pays a monthly premium and keeps an active bank account and credit card on file. When the landlord/PM files a claim, the money is pulled from the tenants bank account or charged to their card. Because the payment is coming from the tenant, and not the surety bond provider, claims are always processed without a fight.

If you are interested in considering a surety bond program, I recommend Obligo.

The DIY Landlord Book4.7243 Reviews
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  • Nathan GesnerBusiness Member
    Moderator
    Real Estate Broker · Cody, WY · Member since 2010 · 28k+ posts · 41k+ votes
    1y
    Quote from @Phillip Austin:

    There are two alternatives to a security deposit, which I speak about in my book. Rhino is an insurance program, and I do not recommend them. Rhino makes money from the premiums paid. When they pay out a claim, the money comes out of their pocket. This increases the likelihood that they will reduce or reject the claim. I know many property managers that no longer use Rhino because they refuse to pay out.

    The other option is a surety bond. The tenant pays a monthly premium and keeps an active bank account and credit card on file. When the landlord/PM files a claim, the money is pulled from the tenants bank account or charged to their card. Because the payment is coming from the tenant, and not the surety bond provider, claims are always processed without a fight.

    If you are interested in considering a surety bond program, I recommend Obligo.

    The DIY Landlord Book4.7243 Reviews
  • Member since 2024 · 222 posts · 161 votes
    1y

    Washington law gives tenants the option of paying the security deposit over several months depending on the lease term length.  If the tenant misses a payment the full amount becomes due.  This is an election, but I suspect here we may see this more often.

  • Drew SygitBusiness Member
    Property Manager · Royal Oak, MI · Member since 2012 · 13k+ posts · 9k+ votes
    1y

    @Phillip Austin we've looked into these and it's our opinion they should only be used with Class A tenants, maybe Class B - deifinitely NOT Class C or D tenants.

    Several companies in this area will no longer allow S8 leases or tenants under 600 credit scores - because of the high number of claims & corresponding claim amounts.

  • Rental Property Investor · The Vampire State · Member since 2013 · 2k+ posts · 2k+ votes
    1y
    Quote from @Charles Perkins:

    Washington law gives tenants the option of paying the security deposit over several months depending on the lease term length.  If the tenant misses a payment the full amount becomes due.  This is an election, but I suspect here we may see this more often.


     Yikes.  Any landlord that offers this should have their head examined!  Are lessors forced to offer this option?

  • Member since 2024 · 222 posts · 161 votes
    1y
    Quote from @Wesley W.:
    Quote from @Charles Perkins:

    Washington law gives tenants the option of paying the security deposit over several months depending on the lease term length.  If the tenant misses a payment the full amount becomes due.  This is an election, but I suspect here we may see this more often.


     Yikes.  Any landlord that offers this should have their head examined!  Are lessors forced to offer this option?

    Yes it is new legislation that passed.
  • Rental Property Investor · The Vampire State · Member since 2013 · 2k+ posts · 2k+ votes
    1y
    Quote from @Charles Perkins:
    Quote from @Wesley W.:
    Quote from @Charles Perkins:

    Washington law gives tenants the option of paying the security deposit over several months depending on the lease term length.  If the tenant misses a payment the full amount becomes due.  This is an election, but I suspect here we may see this more often.


     Yikes.  Any landlord that offers this should have their head examined!  Are lessors forced to offer this option?

    Yes it is new legislation that passed.

     And they wonder why there isn't enough housing in these blue states.  My condolences. 

  • Phillip AustinPro Member
    OP
    Property Manager · Denver, CO · Member since 2023 · 236 posts · 204 votes
    1y
    Quote from @Nathan Gesner:
    Quote from @Phillip Austin:

    There are two alternatives to a security deposit, which I speak about in my book. Rhino is an insurance program, and I do not recommend them. Rhino makes money from the premiums paid. When they pay out a claim, the money comes out of their pocket. This increases the likelihood that they will reduce or reject the claim. I know many property managers that no longer use Rhino because they refuse to pay out.

    The other option is a surety bond. The tenant pays a monthly premium and keeps an active bank account and credit card on file. When the landlord/PM files a claim, the money is pulled from the tenants bank account or charged to their card. Because the payment is coming from the tenant, and not the surety bond provider, claims are always processed without a fight.

    If you are interested in considering a surety bond program, I recommend Obligo.

    @Nathan Gesner Do you personally work with any such organizations? Are there revenue opportunities for PMs?

    I can understand security deposit assistance for certain markets. For example, many of the nicer ski towns around Colorado require first month, last month, plus the security deposit upon move-in which can easily amount to $7k+. But we’re starting to see this program gain traction along the Front Range especially with lower income tenants and properties. Tenants taking out bonds for a $1,400 security deposit, becoming delinquent after only a few months, then PMs filing claims and expecting payouts. It’s really damaging to tenants.

  • Nathan GesnerBusiness Member
    Moderator
    Real Estate Broker · Cody, WY · Member since 2010 · 28k+ posts · 41k+ votes
    1y
    Quote from @Phillip Austin:

    I used Obligo for several years. I've since created a similar program within my office and it's a profit center.

    The DIY Landlord Book4.7243 Reviews
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