What Makes You A Better Landlord To Your Customers(Tenants)

[Mark Ainley]

We often treat tenants as though they are the problem or the biggest headache and many times they are but in the end of the day they are the landlord/managers customer....your property is your product and your customer leases your property for a fee but we often forget that.  I do believe that great landlord/property managers attract great tenants.

My question is pretty general but curious to hear what people think: 

As a landlord/property manager what do you think you do that provides better customer service then the next landlord?  What keeps your customer(tenant) wanting to pay on time, wanting to take care of your place, wanting to stay there for years, and also keeps attracting new quality tenants?  Why are you better than the next?

Often times tenants renew leases or refer friends because you as the landlord/management company are doing something that makes them feel comfortable right where they are at.  A landlord/manager may use a technology, perform certain processes, or keep preventative maintenance plan that can all be reasons you attract better tenants and keep them.

As an active investor and management company in Chicago proper, Dupage, Cook, & Kane County in Illinois we are always looking for innovative ways to be better at what we do and interested in why other people think they are better?