The one I have now (MDPM) isn't that great. The staff is unresponsive so I always have to go to their Office Manager...and to be honest I think she's getting tired of me emailing her with problems (hahaha). When I first started I set up a call with someone there so I could ask questions about the lease, payments, etc. So when I called, no answer. So when I emailed "what's up" she said "was with the owner" and no attempt to follow-up.
Another time they sent me a notice saying that I had to provide an official copy of the warranty deed so they could transfer the water bill payment to the tenant otherwise they'd charge me a $25 fee for them to pull the record so I gave them what I had. They didn't tell me that what I had was insufficient so they charged me the fee without telling me.
Then another time they said they needed to do some repairs so I said okay. I emailed asking if they'll be taking the cost out of the rent and no response. Then I said let me know when the work was completed and no response. I eventually had to chase him down through the Office Manager.
The only reason I'm still with them is because I don't want to rock the boat and have the tenant go through any hassle in the course of transitioning out to a new manager. Once the tenant leaves then I'll revisit getting a new manager.
The one I have now (MDPM) isn't that great. The staff is unresponsive so I always have to go to their Office Manager...and to be honest I think she's getting tired of me emailing her with problems (hahaha). When I first started I set up a call with someone there so I could ask questions about the lease, payments, etc. So when I called, no answer. So when I emailed "what's up" she said "was with the owner" and no attempt to follow-up.
Another time they sent me a notice saying that I had to provide an official copy of the warranty deed so they could transfer the water bill payment to the tenant otherwise they'd charge me a $25 fee for them to pull the record so I gave them what I had. They didn't tell me that what I had was insufficient so they charged me the fee without telling me.
Then another time they said they needed to do some repairs so I said okay. I emailed asking if they'll be taking the cost out of the rent and no response. Then I said let me know when the work was completed and no response. I eventually had to chase him down through the Office Manager.
The only reason I'm still with them is because I don't want to rock the boat and have the tenant go through any hassle in the course of transitioning out to a new manager. Once the tenant leaves then I'll revisit getting a new manager.