Furnace Broken or Bad Batteries - Maintenance Quick Tips & Tricks

2 Replies

Every year it gets cold in NE Ohio - with many homes and apartment doors to manage these days, it is important to have a method of properly diagnosing maintenance request via phone without immediately sending someone to the site. I save $$$ big $$$ every year because my lead tech takes the time to try to walk the resident/tenant through the problem they are having and resolve via phone if possible.

My favorite hero call every time, is when it is 20 below and tenant calls with a furnace out issue, turns out it is simply the batteries in the thermostat, many people do not know that the thermostat in nearly all cases (except for a modern nest) are not direct connect/direct wire and are powered via battery. By simply walking the tenant through the issue (do you use anything on your display? ) saves big $$$ from having to send a tech unnecessarily complete an empty trip charge for some batteries. 

Think about other maintenance tips and tricks that can save big $$$ by spending a few extra minutes on the phone and listening to the issues. 

Great tip. I follow the same path by trying to educate myself on common maintenance problems and walking the tenant through trouble-shooting before sending a tech. It's amazing how many people don't know how to properly reset a tripped breaker! 

I also have videos and trouble-shooting tips on my web site that I can point tenants to. This is very handy because we're not always coordinate schedules.

Originally posted by @Nathan G. :

Great tip. I follow the same path by trying to educate myself on common maintenance problems and walking the tenant through trouble-shooting before sending a tech. It's amazing how many people don't know how to properly reset a tripped breaker! 

I also have videos and trouble-shooting tips on my web site that I can point tenants to. This is very handy because we're not always coordinate schedules.

 Nathan, videos for a quick reference for tenants is a great idea!

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