Tenant Turner - for small landlords?
Accountant · Minneapolis, MN · Member since 2018 · 81 posts · 21 votes
I heard about this company (Tenant Turner) while listening to old RentPrep podcasts (about 4 years old at this point). From what I understand, they list your property, screen your leads, and filter only qualified leads to schedule showings. I looked this company up a few days ago and scheduled a demo of their service. Today I got an email from the demo provider asking if I was a property manager. I replied no, that I was an individual landlord. I got a response that canceled our demo meeting, but inviting me to sign up by myself or give them a call to discuss. I called and left a voicemail, but never heard back. Does anyone know if these guys only work with PMs now? I definitely felt like I got the brushed off, but I am curious to know if any smalltime landlords use this service currently. I'm kind of bummed because I was looking forward to exploring what these guys had to offer.
Sorry I'm late to the party. For the record, the guys at TenantTurner are great. My guess is that, like all support vendors that work with PM's, this time of year is crazy for them. Everyone is trying to lock down new vendors or processes for the new year and it all happens at once. Today is only Dec. 7th and my onboarding team this morning looked like keystone cops running around the office coordinating with different departments, making changes to existing clients for EOY, setting up new clients for launches on Jan 1st, migrating platforms, etc, etc. It's a mad house here and I'm sure TenantTurner is feeling it too.
Quick answer - they do not serve the small landlord market any longer.
They started out initially serving landlords, and in fact won a top startup contest for their ideas. But like any business, ideas evolve and you pivot, and before you know it you realize your product is much better suited for one particular audience over another.
@Greg Schuricht thanks for listening to the RentPrep podcast - another good example of a pivot. Our old episodes are night and day different from new episodes.
As for a service that does what you're looking for - for landlords - I'm not sure it exists. There's only 3 services like TenantTurner that I'm aware of, and all of them cater to PMs, not landlords.
Check out TenantCloud if you're looking for an end-to-end platform for landlords. They have a lot of features and give you options to choose vendors (unlike Cozy) and they're working on big things in the near future.
you should be glad they went ghost so early.
the alternative being you hire them, then they go ghost.
This is how they do business: no call backs, cancellations, leave you hanging. Why are you so distraught that you can't do business with people who are so bad at business???
I have never heard of them personally but I prefer my PM to have boots on the ground knowledge and personal local skin in the game. Also, I would set myself on fire in anger if I ever found my property manager was outsourcing property management.
You are so lucky you didn't hire this company.
Easy tiger... I'm really not distraught, just trying to vett a potential vendor. I got the sense this company catered to smalltime landlords, but its possible their business model has changed. Can anyone confirm?
Sorry I'm late to the party. For the record, the guys at TenantTurner are great. My guess is that, like all support vendors that work with PM's, this time of year is crazy for them. Everyone is trying to lock down new vendors or processes for the new year and it all happens at once. Today is only Dec. 7th and my onboarding team this morning looked like keystone cops running around the office coordinating with different departments, making changes to existing clients for EOY, setting up new clients for launches on Jan 1st, migrating platforms, etc, etc. It's a mad house here and I'm sure TenantTurner is feeling it too.
Quick answer - they do not serve the small landlord market any longer.
They started out initially serving landlords, and in fact won a top startup contest for their ideas. But like any business, ideas evolve and you pivot, and before you know it you realize your product is much better suited for one particular audience over another.
@Greg Schuricht thanks for listening to the RentPrep podcast - another good example of a pivot. Our old episodes are night and day different from new episodes.
As for a service that does what you're looking for - for landlords - I'm not sure it exists. There's only 3 services like TenantTurner that I'm aware of, and all of them cater to PMs, not landlords.
Check out TenantCloud if you're looking for an end-to-end platform for landlords. They have a lot of features and give you options to choose vendors (unlike Cozy) and they're working on big things in the near future.
Fantastic response, thank you @Stephen White! You pretty much answered every question I had about this. Based on what I was seeing on their website, it did appear that their customer base might have shifted to PMs exclusively. A bit disappointed, but understandable, thanks for confirming.
Sorry I'm late to the party. For the record, the guys at TenantTurner are great. My guess is that, like all support vendors that work with PM's, this time of year is crazy for them. Everyone is trying to lock down new vendors or processes for the new year and it all happens at once. Today is only Dec. 7th and my onboarding team this morning looked like keystone cops running around the office coordinating with different departments, making changes to existing clients for EOY, setting up new clients for launches on Jan 1st, migrating platforms, etc, etc. It's a mad house here and I'm sure TenantTurner is feeling it too.
Quick answer - they do not serve the small landlord market any longer.
They started out initially serving landlords, and in fact won a top startup contest for their ideas. But like any business, ideas evolve and you pivot, and before you know it you realize your product is much better suited for one particular audience over another.
@Greg Schuricht thanks for listening to the RentPrep podcast - another good example of a pivot. Our old episodes are night and day different from new episodes.
As for a service that does what you're looking for - for landlords - I'm not sure it exists. There's only 3 services like TenantTurner that I'm aware of, and all of them cater to PMs, not landlords.
Check out TenantCloud if you're looking for an end-to-end platform for landlords. They have a lot of features and give you options to choose vendors (unlike Cozy) and they're working on big things in the near future.
I was looking for the lock box and screening options Tenant Turner provided. Self showing after screening is what most attracted me to the service because I do not have the time to answer every phone call and meet people who knowingly do not meet my requirements but schedule a time to only not show up.
My time is very very finite and they are not making any more of it. As it stands I am working 18+ hours per day between w2 and two other self ventures.